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Rockford, Illinois - October 7, 2009: FMS Investment Corp. (DBA Financial Management Systems) celebrated the opening of the Company’s newest call center in Rockford, Illinois on Wednesday, October 7. The 350-seat facility currently employs 34 full-time employees. FMS intends to increase staffing to approximately 100 employees by year-end.
The public opening included a ribbon cutting ceremony during which a number of public officials and community leaders showed support for Rockford’s newest corporate citizen. Speakers included (in order of appearance):
Chief Operating Officer Maureen Peterson;
Mayor Lawrence J. Morrissey;
Alderman Frank Beach;
Winnebago County Administrator Steve Chapman;
RAEDC President Janyce Fadden;
FMS President & Chief Executive Officer Balaji Rajan.
Also in attendance was Illinois State Senator Dave Syverson as well as representatives from the City of Rockford, Rockford Chamber of Commerce, and Rasmussen College. Following the ribbon cutting, visitors toured the facility and met with FMS executives and senior management staff.
FMS chose to set up shop in the City of Rockford after extensive research that spanned four states over the course of a year and involved analysis of labor quality and available infrastructure among other factors. Mayor Morrissey reinforced confidence in local resources in a statement to local media during the event, “…they (FMS) were attracted to…local educators that could help provide a well trained workforce to enable them to get the people they needed.” FMS has already seen the benefits of community partners such as Rasmussen College. Rasmussen offers a specialized Call Center Management curriculum and has referred applicants to FMS.
FMS established the Rockford branch to accommodate growth across the Company’s Private Sector and Government Services Division. The additional space in Rockford provides FMS’ existing Schaumburg, Illinois headquarters with the scalability necessary to accommodate the Company’s U.S. Department of Education contract re-award as well as private sector loan servicing and collection opportunities. The new location will manage an assortment of portfolios including consumer, private student loan, and various government receivables including AuthenticAID® operations for the Company’s Data Solutions Group.
FMS Investment Corp. provides receivables management services to financial service and higher education institutions in both the private and public sector. The Company specializes in three lines of business including: operational services, encompassing debt collection and customer service activities; data solutions focusing on revenue enhancement and improper payment reduction; and consulting services in the areas of portfolio and credit management. Since 2003, FMS’ revenues have increased 75 percent CAGR and the Company’s workforce has grown from four (4) to over 320 full-time employees. Headquartered in Schaumburg, Illinois, FMS also operates from branch offices in Sacramento, California and Rockford, Illinois. Additional information is available at www.fmsdc.com.