Careers


Openings at CEANNATE Corp.


 

Account Executive

Location: Remote

 

Summary:

CEANNATE Corp is a leading provider of business process outsourcing (BPO) services for government, private, and affiliated sectors. Education continues to evolve as one of the three key issues in the national consciousness along with Health and Welfare. Our goal is to provide key expertise in the financial environment surrounding education in the United States.

 

As we continue our phenomenal growth and become the dominant player in our industry, we are seeking Account Executives to continue to build a pipeline of prospective clients, drive sales revenues, and prospect and establish client relationships for current and future revenue growth. The successful candidate must exceed established sales goals within their targeted sales region. The candidate must also effectively present and negotiate CEANNATE’s services with Senior Management and C-level executives at colleges/universities and private student loan lenders.

 

Reporting directly to the VP Sales and Business Development, the Account Executive will work with other members of Senior Management in defining an established territory strategy and shall be directly responsible for its execution and overall success.

 

Key responsibilities include:

  • Manage the entire sales process from prospecting to close using consultative sales methods
  • Maintain a high level of activity by cold calling and setting sales appointments over the phone and in person
  • Travel and meet face-to-face with clients and prospects
  • Gain access to C-level executives to connect with them and to demonstrate how Ceannate’s services can fulfill their portfolio needs
  • Build a healthy sales pipeline to achieve and exceed monthly/annual sales quota
  • Generate revenue and grow client base: Prospect, qualify, solidify relationships, overcome objections and close new accounts; increase spend and cultivate new relationships laterally and above the primary contact with existing clients
  • Become a subject matter expert by acquiring ongoing marketplace intelligence by researching trends and best practices, reading business publications, seeking out learning and development opportunities, and utilizing internal resources
  • Gather, analyze, and apply business and industry knowledge by studying the clients’ arena, understanding human capital, and using economic and financial data to understand a client's business
  • Act as a trusted advisor by consulting with key decision makers to develop and implement effective solutions, drive business results, and provide clients with a high return on their investment.
  • Perform additional duties as assigned.

 

Additional Skills:

  • Excellent written and verbal communication skills
  • Confident working and communicating with C-level executives and decision makers
  • Results-driven work ethic
  • Strong client relationship building skills based on understanding each client’s needs
  • Self motivated and strategic thinker who is driven to succeed
  • Ability to close opportunities
  • Utilize Salesforce.com and actively monitor and record all sales related activity
  • Must be able to travel on an as needed basis based on defined sales territory
  • Must be able to travel to Ceannate’s Corporate office on an as needed basis

 

Experience/Education:

  • Bachelor’s degree in sales or marketing
  • Demonstrated sales experience in one of the following sectors: Education, Financial Services, Internet, or Business to Business sales

 

Physical Work Requirements

  • Must be able to travel on an as needed basis based on defined sales territory
  • Must be able to travel to CEANNATE’s Corporate office on a need basis

 

CEANNATE Corp is an Equal Opportunity / Affirmative Action Employer

Minority / Female / Disability / Veteran

Auditor

Location:  Rolling Meadows, IL

 

Summary:

This individual is responsible for conducting audits to ensure that CEANNATE meets all compliance regulations, work effort requirements, and internal processes are being followed. This person must be able to work independently, possess excellent communication skills, and meet all required deadlines.

 

Tasks:

  • Conducting phone monitors and review documentation on the system.
  • Performing daily, weekly, and monthly routine audits.
  • Performing daily, weekly, and monthly non-production audits.
  • Update audit score cards.
  • Create and send emails
  • Meeting weekly/monthly audit goals as prescribed by the Sr. Management.
  • Thorough understanding of laws/regulations and internal P&Ps.
  • Communicate any findings and recommendations to management.
  • Adhere to work schedule as outlined by the Compliance Unit manger
  • Adhering to CEANNATE’s Policies as outlined in the Employee Handbook.
  • Perform other duties as assigned by management

 

Experience and Education:

  • Associates degree and one (1) year experience required. Candidate may substitute two (2) plus years of relevant experience in customer service or related area/industry.
  • Strong problem-solving skills
  • Ability to work independently or as a team
  • Proficient with Microsoft products

 

Physical Requirements:

  • Working Conditions are normal for office environment
  • Must work 40 hours per week
  • Typing
  • Sitting for a long period of time
  • Using headphones or earphones to listen to call recordings
  • Standard work
 
                               Ceannate Corp is an Equal Opportunity/Affirmative Action Employer
                                                           Minority/Female/Disability/Veteran

Content Development Specialist

Location: Rolling Meadows, IL

 

Summary:

The Content Development Specialist is responsible for developing the voice for all aspects of the organization’s online presence through writing, editing, and proofreading content across digital and print mediums. The Content Development Specialist will also work alongside other internal marketing specialists and agency partners to otherwise create interactive and multi-media content for a variety of marcom materials and campaigns.

 

Responsibilities:

  • Write or otherwise develop marketing content including web and email copy, opinion pieces, case studies, white papers, news releases, articles, ad content, info-graphics, presentation material, video scripts, talking points, conference/tradeshow materials, etc.
  • Work with internal and external graphic designers and web development experts to develop multi-media content across websites, mobile applications, social media platforms, and related digital platforms
  • Distill complex, technical concepts into informative, easily-consumable messages, customizing content to the audience, venue and overarching dialogue
  • Develop, maintain, and promote adherence to style guidelines with emphasis on comprehension, usability and professionalism
  • Provide timely feedback and insights gained from content deployment and monitoring into Marketing, Sales and Operations teams to help inform and evolve strategies
  • Interpret and update key messaging matrix to align content to brand promises across varying mediums and audiences
  • Develop and maintain library of content categorized by prospect, client, business line, products, service, content type, and timeframe with proper authorship and revision history meta data attached
  • Implement and adhere to proper version control procedures
  • Create, or work with internal or external experts to create, content optimized for the web
  • Stay abreast of regulatory, industry, and product/service trends and incorporate related key messages into appropriate content
  • Execution of components of the marketing plan that support all business units in driving sales.
  • Manage tasks and workload to deliver timely results.
  • Work with Marketing Director to ensure proper brand messaging and delivery of required marketing efforts to meet company goals.
  • Contribute to the development of a comprehensive marketing expense budget in support of the organization.
  • Understanding of the competitive landscape to ensure proper positioning and assist with driving product development

 

Qualifications:

  • Solid understanding of AP Style ability to quickly ascertain new/unfamiliar styles
  • Strong grasp of text and image relationships
  • Solid understanding of SEO principles
  • Proficient with MS Office suite including Word, PowerPoint, and Excel
  • Experience with WordPress or similar CMS 

 

Education and Experience:

  • Bachelor’s degree in Journalism, English, Communications or other relevant field is required
  • Minimum 2 years experience writing and developing marketing communications at an agency or in-house marcom department; B2B experience preferred

 

Ceannate Corp is an Equal Opporunity/Affirmative Action Employer

Minority/Female/Disability/Veteran

Graphic Designer

Location: Rolling Meadows, IL

 

Position Summary:

The Graphic Designer will work as part of a team that creates reports, infographics, web graphics, marketing materials, websites, email designs, interactive media, and video storytelling. The Graphic Designer will help communicate progressive ideas and arguments through clear, visually compelling design. The Designer’s primary responsibility is the layout and production of print publications, as well as visuals and design for the web.

 

Essential Duties and Responsibilities:

  • Conceptualize, create, revise, and finalize graphic content for use across a variety of digital and print mediums including, but not limited to, website and social media content, e-blasts, banner ads, videos, brochures and flyers, event signage, print ads, etc.
  • Work with internal teams and agency partners to integrate graphic works into broader marketing communications and campaigns
  • Design, lay out, and produce reports and other publications, often including photos and magazine-style visual techniques
  • Create charts, graphs, and infographics from data, working with report authors and subject matter experts to ensure accuracy and alignment with key messages
  • Manage graphic workflow, working with print vendors and advertisers to produce all printed materials and to ensure that they arrive on schedule
    • Maintain a library of stock and custom imagery, versioning and cataloguing content to support future reference, use, and customization
    • Perform basic photography and video capture duties as assigned
    • Develop, maintain, and promote adherence to style guidelines with emphasis on brand consistency

 

Additional Duties and Responsibilities:

  • Execution of components of the marketing plan that support all business units in driving sales.
  • Manage tasks and workload to deliver timely results.
  • Work with Marketing Director to ensure proper brand messaging and delivery of required marketing efforts to meet company goals.
  • Contribute to the development of a comprehensive marketing expense budget in support of the organization.
  • Understanding of the competitive landscape to ensure proper positioning and assist with driving product development
  • Perform additional, related duties as assigned

 

Essential Qualifications:

  • Expertise across Adobe Creative Suite/Cloud with an emphasis on Illustrator, InDesign, Photoshop, and Acrobat; working knowledge of video making and editing software
  • Proficient with MS Office suite including PowerPoint, Word and Excel
  • Working knowledge of HTML, CSS and JavaScript
  • Strong creative and personal skills
  • Ability to handle multiple projects at one time
  • Strong oral and written communication skills
  • Ability to work in team environment
  • Proven ability to build consensus and work effectively within a cross-departmental team
  • Ability to brainstorm and create unique ideas for presentations
  • Expert grasp of typography as well as text and image relationships
  • Solid understanding of desktop publishing and prepress production

 

Education and Experience:

  • Minimum 2 years agency or in-house marcom department experience in graphic design/artist capacity
  • Bachelor’s degree in Graphic Design or other relevant field is required
  • Experience with web development software (e.g. Dreamweaver) is a plus

 

                                  Ceannate Corp is an Equal Opportunity/Affirmative Action Employer

                                                                Minority/Female/Disability/Veteran

Help Desk Specialist

Location: Rolling Meadows, IL 

   

Position Summary:

Articulate and present a friendly Help Desk and Customer Service experience in both phone and in person Help Desk roles and comfortable in either type. Broad troubleshooting background in working with a variety of technologies and ticketing systems including MS Office, Outlook, and Exchange. 

  

Essential Duties and Responsibilities:

  • Performing duties while maintaining a positive attitude and strong customer service
  • Utilize ticketing system and resolve first line technical problems
  • Daily password resetting and troubleshooting with VPN

   

Essential Qualifications:

  • Organization and planning; ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects
  • Judgment and decision making; ability to apply general rules to specific problems to produce answers that make sense
  • Innovation and creativity; ability to generate and translate ideas, and adapt to change
  • Teamwork; effectively participate and contribute as a member of a work group; ability to lead or follow others as appropriate in order to most effectively accomplish the goal or task at hand
  • Communication; ability to clearly organize and effectively convey information; ability to adjust communication style based on the audience
  • Strong listening skills
  • Analytical and problem-solving skills
  • Ability to work independently in a fast-paced environment
  • Ability to work under pressure and meet specified deadlines

  

Education and Experience:

  • Bachelor’s degree in an Information Technology related field preferred and two years of help desk experience, or equivalent work experience
  • Strong background in using a ticketing system and resolving first line technical problems
  • Working knowledge of Microsoft Office, Windows 7 / 8, Outlook and Active Directory
    • Password resets and troubleshooting with VPN
 
                                       Ceannate Corp is an Equal Opportunity/Affirmative Action Employer
                                                                         Minority/Female/Disability/Veteran

Marketing Automation Specialist

Location: Rolling Meadows, IL

 

Summary:

The Marketing Automation Specialist drives demand generation through a mix of email marketing, database management, and innovative digital outreach across the web. The Marketing Automation Specialist, working alongside internal marcom specialists and expert agency partners, plays a key role in reaching, qualifying, and funneling leads to business development teams.
 

Responsibilities:

  • Own the Marketo platform and related databases, leveraging emails, landing pages, forms, campaigns, program templates, etc. to increase brand awareness and lead flow
  • Work proactively across business units and subsidiaries to establish effective marketing workflows per company, product, service, and/or strategic initiative
  • Work with internal subject matter experts and agency partners to ensure accurate, effective messaging and brand consistency
  • Continually evaluate email, web and behavioral metrics, adjusting campaigns accordingly to optimize results
  • Build, edit, test, launch, monitor and optimize email campaigns
  • Analyze and document campaign effectiveness with an eye towards ROI reporting
  • Grown and maintain a database of qualified leads, converting anonymous leads where possible through forms and related engagement tools and tactics
  • Perform additional, related duties as assigned

 

Additional Responsibilities:

  • Execution of components of the marketing plan that support all business units in driving sales.
  • Manage tasks and workload to deliver timely results.
  • Work with Marketing Director to ensure proper brand messaging and delivery of required marketing efforts to meet company goals.
  • Contribute to the development of a comprehensive marketing expense budget in support of the organization.
  • Understanding of the competitive landscape to ensure proper positioning and assist with driving product development
  • Perform additional, related duties as assigned

 

Essential Qualifications:

  • Solid understanding of HTML, CSS and JavaScript 
  • Proficient with MS Office suite including Excel, Word, and PowerPoint
  • Proficiency with Salesforce.com or similar CRM
  • Strong communication and problem-solving skills
  • Analytical mindset
  • Strong creative and personal skills
  • Ability to handle multiple projects at one time
  • Strong oral and written communication skills
  • Ability to work in team environment
  • Proven ability to build consensus and work effectively within a cross-departmental team
  • Solid understanding of SEO principles

Education and Experience:

  • Bachelor’s degree in Marketing, Business, Communications, Computer Science or other relevant field is required
  • Minimum 2 years experience in email marketing experience at an agency or in-house marcom department; B2B experience preferred
  • 1+ years as an administrator of the Marketo platform or similar marketing automation system
  • Google Analytics experience is a plus
  • Copywriting and design experience is a plus

 

                                          Ceannate Corp is an Equal Opportunity/Affirmative Action Employer

                                                                        Minority/Female/Disability/Veteran

Network Engineer

Location: Rolling Meadows, IL

  

Position Summary:

Network Engineer is responsible for advancing the company through technology.  Not only does this position research, document, and implement best practices, but the position is a project executer and is responsible for introducing new technologies as well.  The Network Engineer also sits on top of the escalation pyramid, and the ability to troubleshoot and resolve high level escalations is a requirement.

  

Essential Duties and Responsibilities:

  • Account management, including creation, modification, and removal of network, badge, alarm, and application access
  • Account administration, including account unlocks and password resets
  • Tier 3 desktop and telephony support
  • Conduct system and security monitoring and reviews
  • Support and maintain the Ceannate and subsidiaries infrastructure
  • Implement new infrastructure projects
  • Create and modify security- and technology-related  procedures and policies
  • Participate in the following annual processes:
    • Security and risk assessments
    • Vulnerability scanning
    • Penetration testing
    • Incident response
    • Security awareness
    • Business continuity plan testing

  

Essential Qualifications:

  • Organization and planning; ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects
  • Judgment and decision making; ability to apply general rules to specific problems to produce answers that make sense
  • Innovation and creativity; ability to generate and translate ideas, and adapt to change
  • Teamwork; effectively participate and contribute as a member of a work group; ability to lead or follow others as appropriate in order to most effectively accomplish the goal or task at hand
  • Communication; ability to clearly organize and effectively convey information
  • Identify complex problems and review related information to develop and evaluate options and implement solutions
  • Ability to work under pressure and meet specified deadlines
  • Ability to work independently in a fast-paced environment

 

Education and Experience:

  • Bachelor’s degree in an Information Technology related field preferred or equivalent work experience
  • Five years of experience preferred in the following:
    • Telephony (VOIP and Cisco)
    • Help desk services
    • Security related monitoring and reviews
    • Logical and physical security administration
    • Desktop support
    • Technical documentation
    • Infrastructure support
 
                                             Ceannate Corp is an Equal Opportunity/Affirmative Action Employer
                                                                         Minority/Female/Disability/Veteran

Project Manager

Location:  Rolling Meadows, IL

 

Summary:

Collaborative Project Manager to share leadership and implementation responsibilities for enterprise technology projects within the financial services industry. Projects can span several organizations across the company and deal with multiple IT platforms. This position works closely with internal and external clients to fully understand their requirements and define expectations. Following a disciplined project management methodology, this position is accountable for the detailed planning of steps and resources needed to meet the objective, monitors and prepares reports to ensure work is progressing to meet the deliverables on time and under budget. In addition, this position is responsible for the overall direction, coordination, communication, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and goals.

 

Tasks:

  • Lead the planning and implementation of company information technology-related initiatives
  • Facilitate the definition of project scope, goals, and deliverables
  • Ensure projects are properly defined, work efforts are estimated, and required resources are identified to ensure success throughout the project management lifecycle
  • Develop detailed project plans to ensure projects are completed as planned and scheduled
  • Regularly communicate in writing and in-person to end users and resource contributors about project expectations and on-going status
  • Assemble, organize, and coordinate project staff, resources, and meetings
  • Develop and manage project budgets
  • Develop and monitor project timelines
  • Track project deliverables
  • Provide direction and support to the project team
  • Perform quality assurance of the project management process and methodology
  • Present reports defining project progress, problems, and solutions
  • Proactively identify potential risks to project timelines and budget and take effective action to mitigate the identified risks
  • Implement and manage project changes and interventions to achieve project outputs
  • Perform project evaluations and assessments during project implementation and after project completion
  • Coordinate the negotiation, procurement, implementation, execution, monitoring, and evaluation of data outsourcing and letter transmission needs
  • Assess current project management processes, procedures, and methodologies to identify opportunities for improvement and innovation
  • Communicate and coordinate project efforts with departmental functional managers, external operational managers, and external clients to ensure successful project completion

 

Experience and Education:

  • Bachelor’s Degree or Certification in Project Management or a closely related area
  • Minimum of 2 years’ experience managing short-term and long-term mid to large scale technology projects
  • Proven history of successful project completion
  • Knowledge of both theoretical and practical aspects of project management
  • Proven experience in resource management, strategic planning, risk management, change management, and project management software usage
  • In depth knowledge of system development life cycles and system development methodologies
  • Experience conducting business case analysis, including cost-benefit analysis is preferred, but not required

 

Physical Requirements:

  • Working conditions are normal for an office environment
  • Valid driver’s license and reliable transportation are required
  • Must be able to be insured under company policies
  • Schedule may require night, weekend, and holiday hours as part of its weekly schedule.
  • Standard work schedule is expected to be Monday thru Friday beginning at 9:00 A.M.
  
                                     Ceannate Corp is an Equal Opportunity/Affirmative Action Employer
                                                          Minority/Female/Disability/Veteran

Risk Management Auditor

Location: Rolling Meadows

 

Position Summary:

This position is responsible for mitigating the risks of the organization by conducting audits on established policies, procedures and working instructions, identifying deficiencies and recommending improvements.

 

Essential Duties and Responsibilities:

  • Monitor compliance with policies, procedures and working instructions by examining and analyzing records, reports, operating practices and documentation across the organization to include Operations, Information Technology, Human Resources, Accounting, etc.
  • Conduct audit interviews with employees to vet understanding and compliance with existing and proposed policies, procedures and working instructions
  • Communicate audit progress and findings and improve risk management by recommending changes to policies, procedures and working instructions
  • Compile audit findings into detailed reports and prepare summaries for management
  • Maintain knowledge of all Ceannate and client-specific security requirements as well as all laws and regulations pertaining to debt collection including but not limited to FDCPA, Privacy act, GLBA, EFTA, ECOA, DODD Frank, FCRA and pertinent state and federal laws
 

Essential Qualifications:

  • Organization and planning; ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and /or projects
  • Judgment and decision making; ability to apply general rules to specific problems to produce answers that make sense
  • Innovation and creativity; ability to generate and translate ideas, and adapt to change
  • Teamwork; effectively participate and contribute as a member of a work group
  • Communication; ability to clearly organize and effectively convey information                           
  • Monitoring; monitoring/assessing performance of oneself, other individuals organization to make improvement or take corrective action
  • Active Listening; increases understanding and rapport between speaker and listener, pays close attention to both verbal and body language, then repeats back the most important points of the speaker's message
  

Education & Experience:

  • Bachelor’s degree in Business preferred or equivalent work experience
  • Prior experience as an internal or external auditor. Operational and financial auditing strongly preferred; collection agency experience a plus
  • Knowledge of Microsoft Office, including proficiency in Excel and word; Intelec system experience highly desirable
  • Professional Practices Management System (PPMS) methodology experience preferred
 
 
                                                  Ceannate Corp is an Equal Opportunity/Affirmative Action Employer
                                                                                  Minority/Female/Disability/Veteran

Senior Staff Accountant - Accounts Payable

Location:  Rolling Meadows, IL

 

Summary:

The Sr. Staff Accountant (Accounts Payable) shall be responsible to maintain a good system of internal controls as it pertains to Accounts Payable. This individual shall also be responsible for the preparation, review and timeliness of general ledger tasks, in conjunction with the preparation, review and timely delivery of the Consolidated CEANNATE Corp and Subsidiaries financials. Lastly, the Sr. Staff Accountant shall be responsible for reporting up to the Controller with any findings that will impact the company’s financials or internal controls.

 

Tasks:

  • Review and Approval of Monthly Account reconciliations for all Accounts Payable balance sheet accounts.
  • Responsible for budget and forecasting
  • Responsible for managing operational data and ensuring data integrity and accuracy.
  • Detail analysis of revenue and expense variance analysis on a monthly and year-to-date basis for each operating division.
  • Verify that all transactions comply with financial policies and procedures
  • Prepare and distribute monthly reporting for monthly reports
  • Special Projects as assigned.

 

Attributes:

  • Able to work under pressure and with hard deadlines.
  • Detail oriented.
  • Ability to understand all aspects and workflows of the financial reporting and fiduciary responsibilities.
  • Able to interact and communicate effectively with other team members.
  • Able to work independently.
  • Able to analyze data and improve processes.
  • Ability to Multi-task
  • Commitment to high standard, excellence to ensure “Best in Class” performance.

 

Experience and Education:

  • Bachelor’s degree in Accounting/Finance and one (1) year plus experience is required. Candidate may substitute an Associate’s degree and two (2) plus years of relevant experience.
  • Strong analytical and organizational skills
  • Knowledge of Microsoft Office, including Excel and Word; experience with accounting software is preferred.
  • Knowledge of Microsoft Great Plaines (GP) a plus.

 

Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must be able to work late nights when needed to complete job tasks in a timely manner, especially at month end close and during audits.
 
                                          Ceannate Corp is an Equal Opportunity/Affirmative Action Employer
                                                              Minority/Female/Disability/Veteran

Social Media Specialist

Location: Rolling Meadows, IL

 

Summary:

The Social Media Specialist drives digital engagement through the creation, sharing, and placement of innovative, timely content related to services/products across all business lines. The Social Media Specialist is principally responsible for implementing the Company’s social media strategy, developing brand awareness, generating inbound traffic and encouraging product/service adoption. This role coordinates with internal shared service and subsidiary teams to support their respective missions, ensuring consistency in voice and cultivating a social media referral network.

 

Responsibilities:

  • Collaborate with cross-functional teams to execute marcom strategies that leverage the social media space to ensure Company’s POV and brand reputation is accurately portrayed
  • Own the Curata platform and related social media tools including, but not limited to, HootSuite and platform-specific ad management systems
  • Develop and deploy engaging content across owned and earned social media channels to foster brand awareness - e.g. LinkedIn, Facebook, Twitter, YouTube, Google+, Pinterest, Tumblr, Flickr, Reddit, Digg, etc. and related social spaces such as Wikis, CrunchBase, forums, comments feeds, Company blogs, etc.
  • Build and maintain an editorial calendar to guide content in relation to company milestones, industry events, and client/prospect activities
  • Own day-to-day social media activities including postings, profile updates, conversation monitoring, ad management, etc.
  • Leverage analytics tools to mine insights, report metrics and continually enhance engagement through testing
  • Become an advocate of the Company in social media spaces, engaging in dialogues and answering questions where appropriate
  • Qualify and catalogue lead opportunities captured across social media spaces
  • Develop relationships with bloggers and content contributors to build credibility and grow the Company’s social media footprint
  • Provide timely feedback and insights gained from social media monitoring
  • Monitor trends in social media platforms, tools, and engagement tactics and make recommendations for inclusion in overall strategy

 

Additional Duties and Responsibilities:

  • Execution of components of the marketing plan that support all business units in driving sales.
  • Manage tasks and workload to deliver timely results.
  • Work with Marketing Director to ensure proper brand messaging and delivery of required marketing efforts to meet company goals.

 

Essential Qualifications:

  • In-depth knowledge social media platforms and nuancing messages per platform and audience
  • Superior writing and analytical skills
  • Proficient with MS Office suite including Word, PowerPoint, and Excel
  • Solid understanding of SEO principles
  • Inquisitive nature and an ability to pick up new tools quickly
  • Strong creative and personal skills
  • Ability to handle multiple projects at one time
  • Strong oral and written communication skills
  • Ability to work in team environment
  • Proven ability to build consensus and work effectively within a cross-departmental team

 

Education and Experience:

  • Bachelor’s degree in Marketing, New Media, Communications or other relevant field is required
  • Minimum 2 years marketing experience at an agency or in-house marcom department
  • 1+ years of experience producing and managing social media content in a business setting
  • Previous experience using a social media aggregation and analytics tools is required
  • Experience with Hootsuite, Curata, and Google Analytics is a plus


CEANNATE Corp and its subsidiaries are Equal Opportunity/Affirmative Action Employers

Minority/Female/Disability/Veteran

Staff Accountant - Payroll

Location:  Rolling Meadows, IL

 

Summary:

The Payroll Specialist shall be responsible for performing a wide variety of record keeping and payroll processing activities, including calculating new hire pay, termination pay, and any required adjustment to normal pay. Ensure that computing of withholdings: 401(k) plan contributions and voluntary or involuntary deductions are done correctly, calculated and entered into ADP for all CEANNATE Corp and its Subsidiaries employees. This individual shall maintain a good system of internal controls as it pertains to Payroll and Human Resources. This individual shall also be responsible for maintaining payroll and related records for the accumulation and use of vacations, holidays, sick days, and miscellaneous leaves of absence. May calculate deductions for group health, life, and disability insurance premiums.  Lastly, the Payroll Specialist shall be responsible for reporting up to the Controller with any findings that will impact the employees, company’s financials or internal controls.

 

Tasks:

  • Calculates new hire pay, termination pay, and any required adjustment to normal pay
  • Prepares and processes garnishments and other involuntary deductions
  • Sets up and reconciles voluntary payroll deductions, prepares reports, identifies and researches exceptions and remits payment to vendors
  • Processes garnishments which include child supports, tax levies, student loans, WRIT of garnishments, etc.
  • Processes and reconciles 401(k) contributions, withdrawals & loans in compliance with the plan document
  • Processes and calculates insurance premiums as a deductions, while maintain accurate records of SCA accumulations.
  • Assist in preparation and distribution of a Salaries, Incentives and Benefits variance analysis and detail on a bi weekly, monthly and year-to-date basis for each operating division.
  • Verifies that all transactions comply with financial policies and procedures
  • Determining and correcting out-of-balance conditions
  • Inspecting automated system output such as registers and standard reports
  • Collaborates with Human Resource on best practices for employee relations as it relates to payroll.
  • Special Projects as assigned.

 

Attributes:

  • Able to work under pressure and with hard deadlines.
  • Detail oriented.
  • Ability to understand all aspects and workflows of the financial reporting and fiduciary responsibilities.
  • Able to interact and communicate effectively with other team members.
  • Able to work independently.
  • Able to analyze data and improve processes.
  • Ability to Multi-task
  • Commitment to high standard, excellence to ensure “Best in Class” performance.

 

Experience and Education:

  • Bachelor’s degree in Accounting/Finance and at least (3) year plus experience with a payroll size greater than 1000 employees is required. Candidate may substitute an Associate’s degree and five (5) plus years of relevant experience.
  • Strong analytical and organizational skills
  • Knowledge of Microsoft Office, including Excel and Word; experience with accounting software is preferred.
  • Knowledge of Microsoft Great Plaines (GP) a plus
  • Knowledge of Department of Labor standards as related to payroll a must, Service Contract Act (SCA) knowledge a plus.
  • Knowledge of wage and hour laws
  • Knowledge of 401(k) plan administration and compliance experience
  • Proficient in ADP Workforce Now

 

Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must be able to work late nights when needed to complete job tasks in a timely manner, especially at month end close and during audits.
 
                                              Ceannate Corp is an Equal Opportunity/Affirmative Action Employer
                                                                            Minority/Female/Disability/Veteran

Trainer

Location: Rolling Meadows, IL

 

Summary:

The Trainer shall be responsible for the delivery of learning programs associated with the initial new hire learning curriculum. The Trainer’s primary focus is to manage this by conducting learning modules, administering proficiency exams/quizzes, conducting surveys, and ensuring that all new hire training methodologies adhere to the Department’s Statement of Work. Moreover, the Trainer shall facilitate additional learning programs including the “On-the-Job” (OJT) training program and monthly workshops.

 

Tasks:

  • Ensure that employees adhere to all Federal and State laws including FERPA, the Privacy Act, and FISMA.
  • Ensure that all learning curriculums and modules are updated.
  • Administer all proficiency exams/quizzes as required under each learning curriculum.
  • Ensure that all new hires successfully complete all required proficiency exam/quizzes.
  • Record all new hire training activities through the initial Training Scorecard.
  • Evaluate new hires and their progress through oral and written reports.
  • Conduct training workshops as recommended by the Director.
  • Review daily, weekly and monthly audit reports delivered by the Audit and Compliance department.
  • Assist in the handling and retraining of employees that have been issued Employee Corrective Action Forms (CAFs).
  • Review key performance indicators (KPI) in order to identify learning opportunities.
  • Ensure that all training methodologies and materials are delivered consistently.
  • Ensure that all required annual employee recertification exams are conducted.
  • Provide feedback to the Training Manager, Audit & Compliance Department, and Sr. Managers of the respective Division/Company.
  • Performs other duties as required in order to improve the overall department’s quality and efficiency.

 

Attributes:

  • Able to interact and communicate effectively with other employees in a professional manner.
  • Able to present ideas, concepts, and materials to a large or small audience.
  • Willingness and desire to learn multiple learning curriculums across Ceannate’s business verticals.
  • Able to work independently and handle multiple tasks.
  • Able to identify and adapt to various adult learning styles.
  • Able to develop and present materials in various formats such as MS Word, Excel, PowerPoint, and PDF.
  • Excellent writing skills are required and candidate may be required to demonstrate such skills.

 

Experience and Education:

  • A minimum of two (2) years of call center experience related to student loans, accounts receivables, or education-based counseling with schools and universities.
  • A minimum of at least 1 year of experience directly related to the training and development of staff.
  • For internal candidates, must be a Subject Matter Expert (SME) for a minimum of 6 months in one of the following Divisions: Government Services, Private Services, or the i3 Group.
  • Associates degree required.

 

CEANNATE Corp. is an Equal Employment Opportunity / Affirmative Action Employer

Minority/Female/Disability/Female

.NET Developer

Location:  Rolling Meadows, IL

 

Summary:

Work with many phases of the software development lifecycle, including technical research, requirements analysis, technical design, development, implementation of enhancements, testing, and debugging and maintenance in Microsoft.NET framework environment. The selected candidate will work closely with our lead programmer; architect and business analysts to devise a scalable plan that meets the business needs of the requested changes. The candidate also will be responsible to serve as a backup resource for our lead developer. Perform work responsibilities and respond appropriately to the urgency of situations inside and outside of standard business hours. This individual will also be responsible for coaching and helping team members resolve and troubleshoot issues.

 

Responsibilities:

  • Develop and enhance programs according to Business Requirement Definition (BRD)
  • Research, design, and writing of software to specifications, either individually or as part of a team of other developers.
  • Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.
  • Report project/task status to the appropriate Application Development Lead as needed.
  • Collaborate with business analysts, other developers and architects/team leads (when appropriate) to determine optimal solution architecture, efficiency, maintainability, and scalability
  • Develop testing plans, ensure software coding standards and quality are achieved, and validate that business goals are accomplished.
  • Documenting changes before they reach production and store documentation so that others can easily access and troubleshoot.
  • Ensure that the requestor of the change is aware of changes being moved to production before the move is made
  • Assists with application maintenance by monitoring and correcting software defects
  • Lead by setting a good example (role model) - behavior consistent with words
  • Coach and help develop team members
  • Strive for team consensus and win-win agreements

 

Experience and Education:

  • Bachelor's degree and two (2) years experience are required. Candidate may substitute three to five (3 to 5+) years working experience in C# or equivalent .NET object oriented language and SQL Server.
  • Object Oriented Design/Programming
  • Microsoft.NET framework, ASP.NET, MVC experience
  • Ability to work independently and as part of a team
  • Strong planning and organizational skills with critical attention to detail and creative problem solving skills.
  • Ability to balance multiple priorities simultaneously, and adapt to the changing needs of the business while meeting deadlines.
  • Technical writing and Documentation skills.
  • Strong interpersonal and communication skills with the ability to interact effectively with others and set a positive example.
  • The ability to support department goals that align with current and future Company objectives and initiatives.
  • Must be able to work under general supervision in a fast-paced environment with tight deadlines and changing priorities

 

Preferred Experience:

  • MS SQL Server 2008
  • MS SQL Server 2012
  • SQL Server Reporting Services (SSRS)
  • XML
  • Silverlight
  • Visual Basic.NET
  • ASP.NET

 

Physical Requirements:

  • Working conditions are normal for an office environment
  • Valid driver’s license and reliable transportation are required
  • Must be able to be insured under company policies
  • Schedule may require night, weekend, and holiday hours as part of its weekly schedule.
 
                                Ceannate Corp is an Equal Opportunity/Affirmative Action Employer
                                                    Minority/Female/Disability/Veteran

 


Openings at FMS


 

Administrative Resolutions Manager

Location: Rolling Meadows, IL


Position Summary:   The AR Manager is responsible for managing and directing the daily operations of the Administrative Resolutions Department.  This position works directly with upper management in the creation and implementation of strategic initiatives that maximize and exceed client goals and competitive rankings.  Additionally the AR Manager is responsible for the overall development of the AR Unit Managers, to include monitoring the productivity of the entire team, and creating and implementing monthly improvement plans.


Essential Duties and Responsibilities:  

  • Manage team of Unit Managers to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluations and corrective actions
  • Manage daily activities of department operations
  • Assist in developing and implementing internal production standards and procedures in order to maximize staff productivity, monthly revenues and client performance
  • Meet monthly revenue and competitive goals
  • Ensure that teams attain monthly production goals
  • Analyze various productivity reports, interpreting results and providing direction to Unit Mangers
  • Determine staffing requirements for the department
  • Develop inventory and dialer management strategies
  • Provide performance feedback and develop plans to achieve goals on a monthly basis for Unit Managers
  • Provide revenue projections for department
  • Develop incentive contests to increase productivity and morale.  Manage incentive program financial allocations and reconcile with accounting
  • Ensure teams strive to maintain compliance with FDCPA, Privacy Act, and all federal and state laws governing the industry
  • Monitor team performance by conducting a high volume of phone monitors and account audits, providing feedback and training to team
  • Ensure payroll submissions are accurate, making corrections in system and updating employee attendance cards as needed
  • Perform switch/complaint calls
  • Conduct staff meetings providing direction on performance, compliance and client deliverables
  • Follow up with clients for various events
  • Assist Unit Managers in maintaining expert knowledge of Statement of Work standards


Essential Qualifications:  

  • Organization and planning; ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects
  • Judgment and decision making; ability to apply general rules to specific problems to produce answers that make sense
  • Innovation and creativity; ability to generate and translate ideas, and adapt to change
  • Teamwork; effectively participate and contribute as a member of a work group
  • Communication; ability to clearly organize and effectively convey information
  • Ability to motivate, develop, and mentor staff in order to optimize their performance
  • Ability to work under pressure and meet specific deadlines


Education and Experience:  

  • Bachelor’s degree preferred or equivalent work experience, with at least one year of management experience in a related field
  • Expert knowledge of all laws and regulations governing 3rd party collections, including FDCPA, Privacy Act, and state laws highly preferred


                                                 FMS is an Equal Opportunity/Affirmative Action Employer

                                                                     Minority/Female/Disability/Veteran

AWG Default Resolution Specialist

Location: Rolling Meadows, Il


Position Summary:

AWG DRS are responsible for locating and notifying borrowers of their defaulted student loans that are set up for wage garnishment. They contact and notify borrowers the pending garnishment and/or rehab program including but not limited to: credit card declines, NSFs, missing documents and reminder calls while remaining within the guidelines of the FDCPA and Privacy Laws. Borrowers are contacted by mail and telephone; however when these methods are not successful for locating a borrower, skip tracing is a resourceful method that will be used. AWG DRS must become experts on garnishments and their options while in garnishment.


Tasks:

  • Meet monthly personal collection goals including Rehabilitation move-ups, saves, and letters and applications returned
  • Maintaining excellent customer service with borrowers and employers
  • Assist in training new hires
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook
  • Strive for zero complaints/lawsuits with all borrowers serviced
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts
  • Perform various administrative functions for assigned accounts and special projects including but not limited to updating employment information or adding garnishment tags.
  • Adhere to FDCPA, Privacy Act, and all federal and state laws governing the collection industry and the U.S. Department of Education Collection Contract
  • Adhere to the U.S. Department of Education Statement of Work and all FMS’ guidelines and policies
  • Verify direct check and credit card payments after two years of employment at FMS
  • Perform other duties as assigned by Unit Manager


Skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Time Management - Managing one's own time
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents
  • Analytical skills – Ability to analyze various account requirements, loan types, and payment schedules
  • Computer literate


Attributes:

  • Able to achieve monthly production goals consistently
  • Able to interact and communicate effectively with other team members in a professional manner
  • Able to work independently and handle multiple tasks while maintaining personal work standards
  • Able to manage time effectively in order to ensure assistance is given to team members
  • Excellent skip tracing skills Able to accurately count dates in order to maximize borrowers’ payment status using the 20 grace period granted by the client


Experience and Education Requirements:

  • Associate’s degree and one (1) year experience is required. Candidate may substitute two (2) years experience in 3rd party receivables or customer service in a call center. One (1) year customer service or call center experience a must.


Schedule Requirements:

  • Must work forty (40) hours per week consisting of 2 late nights per week and 2 Saturdays per month.  Schedules are subject to change at management’s discretion.


                                                            FMS is an Equal Opportunity/Affirmative Action Employer

                                                                           Minority/Female/ Disability/Veteran

AWG Verifier

Location: Rolling Meadows, IL


Position Summary:

AWG Verifiers are responsible for reviewing accounts to determine if all qualifications have been met for submission to AWG, skip tracing accounts for POE information, maintaining a monthly log of all accounts scheduled for AWG initiation, and achieving monthly goals.


Tasks:

  • Provide customer service in accordance to the U.S. Department of Education Collection Contract Submitting accounts to be initiated into garnishment
  • Documenting Intelec and Titanium with account findings such as verifications, termination dates, correspondence sent and received Applying applicable smart codes
  • Updating AWG related screens on Intelec and Titanium including but not limited to addresses, phone numbers, reference information, POE information, etc Skip tracing accounts for new POE information if not available
  • Attain monthly goals i.e. AWG initiations as determined by management
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the collection industry and the U.S. Department of Education Collection Contract
  • Adhere to the U.S. Department of Education Statement of Work and all FMS guidelines and policies
  • Provide quality customer service to minimize complaints and exposure to legal actions
  • Perform other duties as assigned by the Unit Manager


Skills:

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Time Management - Managing one's own time and the time of others.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Must work well in a team environment, as well as independently  Must be able to meet deadlines  


Attributes:

  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. 
  • Written Comprehension - The ability to read and understand information and ideas in writing.
  • Oral Expression - The ability to communicate information and ideas so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words.


Experience and Education Requirements:

  • One (1) or more years of experience in the student loan industry or; one (1) year administrative clerical experience Associate’s degree and one (1) year experience is required. Candidate may substitute two (2) years experience in 3rd party receivables or customer service in a call center  


Physical Requirements:  

  • Conditions are normal for a call center environment
  •  Must work 40 hours per week Monday through Friday 8am-5pm. Subject to change at management’s discretion.      


                                                        FMS is an Equal Opportunity/Affirmative Action Employer

                                                                            Minority/Female/ Disability/Veteran

Default Resolution Specialist - Government Services

Location:  Rolling Meadows, IL

 

Summary:

Default Resolution Specialists (DRS) are responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skiptracing sources (i.e. internet) in order to resolve their obligations using various programs available under the U.S. Department of Education Contract. In addition, they will perform the following activities on all ED accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to the U.S. Department of Education Contract; iii) skiptrace to locate borrowers; and iv) update records and document activity on FMS’ INTELEC Collection System.

 


Tasks:

  • Attain all Key Performance Indicators (KPI’s) and monthly performance goals (i.e. Frontline fees and Rehabilitation Setups & Dollars) as determined by Management.
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook.
  • Contact borrowers by telephone to negotiate payment in full or best qualifying program to resolve delinquent accounts with the U.S Department of Education contract.
  • Strive for zero (0) complaints and/or lawsuits.
  • Locate and notify borrowers of delinquent student loan accounts by mail or telephone.
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts.
  • Perform various administrative functions for assigned accounts including the recording of address changes and purging of deceased borrower records.
  • Provide quality customer service to minimize complaints and exposure to legal actions.
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the industry and the U.S. Department of Education Collection Contract.
  • Adhere to the U.S. Department of Education Statement of Work and all FMS’ guidelines and policies.
  • Perform other duties as assigned by the Default Resolution Unit Manager.

 


Attributes:

  • Able to interact and communicate effectively with borrowers and 3rd parties in a professional manner.
  • Able to solve complex problems and provide solutions in communicating with borrowers.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to work in a team environment.

 


Experience and Education:

  • Associates degree and one (1) year of experience required. Candidate may substitute two (2) years of relevant experience either in 3rd party account receivables, sales or customer service in a call center environment.

 


Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of 2 late nights per week and 2 Saturdays per month. DRSs may work other schedule requirements based upon the need of the department or may change based on management’s discretion.
 
                                               FMS is an Equal Opportunity/Affirmative Action Employer
                                                                     Minority/Female/Disability/Veteran

Default Resolution Specialist - Private

Location: Buffalo Grove, IL

 

Summary:

Default Resolution Specialists (DRSs) are responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skiptracing sources (i.e. internet) in order to resolve their obligations using various voluntary and non-voluntary client programs. In addition, they will perform the following activities on all client accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to all Client SOW standards; iii) skiptrace to locate borrowers; and iv) update records and document resolution activity on FMS’ INTELEC Resolution System.

 

Tasks:

  • Attain all Key Performance Indicators (KPI’s) and monthly performance goals as determined by Management.
  • Adhere to work schedule as outlined by the Default Resolution Unit Manager (DRUM).
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook.
  • Contact borrowers by telephone to negotiate payment in full or best qualifying program to resolve delinquent accounts.
  • Locate and notify borrowers of delinquent student loan accounts by mail or telephone.
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts.
  • Perform various administrative functions for assigned accounts such as the recording of address changes and contact numbers.
  • Strive for zero (0) complaints and/or lawsuits.
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the 3rd party collection industry.
  • Adhere to all client SOW standards and all FMS’ guidelines and policies.
  • Perform other duties as assigned by the Default Resolution Unit Manager.

 

Attributes:

  • Able to interact and communicate effectively with borrowers and 3rd parties in a professional manner.
  • Able to solve complex problems and provide solutions in communicating with borrowers.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to work in a team environment.

 

Experience and Education:

  • Associate’s degree and one (1) year experience required. In lieu of the higher education requirement candidate may substitute two (2) years experience working in a Call Center, Sales, Retail, Customer Service, and/or Accounts Receivables capacity.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of 2 late nights per week and 2 Saturdays per month. DRSs may work other schedule requirements based upon the need of the department or may change based on management’s discretion.

Default Resolution Unit Manager - Private

Location:  Buffalo Grove, IL

 

Summary:  

The Default Resolution Unit Manager (DRUM) shall be responsible for the overall development and training of 10-15 Default Resolution Specialists (DRS) within the team. Moreover, DRUM shall be responsible for ensuring that monthly goals and compliance standards are achieved through the monitoring of his/her employee activities. Lastly, DRUMs shall maintain expert knowledge of all Client SOW requirements, collection processes and work flows and compliance areas that regulate the day-to-day collection activities.

 

Tasks:

  • Manage staff and prepare weekly work schedules.
  • Perform detailed one-on-one training with new and existing staff members.
  • Conduct a high volume of phone monitors/account audits and provide feedback and training to staff members.
  • Analyze various productivity reports and interpret results into necessary training
  • Attend weekly meetings.
  • Conduct staff meetings when necessary.
  • Ensure that all compliance areas are adhered to including Client SOW standards, laws and regulations, and FMS’ standard operating procedures.
  • Monitor key performance indicators of daily/weekly productivity reports
  • Monitor collector performance.
  • Perform switch/complaint calls.
  • Monitor and coaching phone calls.
  • Daily review of the following: Program Settlement Accounts, team NSF’s and credit card declines.
  • Maintain expert knowledge of skip tracing.
  • Maintain expert knowledge of Client SOW standards.
  • Provide team projections.
  • Performs other duties as assigned by management.

 

Attributes:

  • Able to interact and communicate effectively with other team members in a professional manner.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to use discretion on confidential matters.
  • Able to analyze and interpret various client ranking and individual production reports in order to assist in developing “best practices” within the division.

 

Experience and Education:

  • A minimum of 2 years of management experience in the accounts receivable industry, student loan receivables preferred.
  • Expert knowledge of all laws and regulations regulating 3rd party collections including but not limited to the FDCPA, State Laws and Privacy Act highly preferred.
  • Bachelor’s degree and one (1) year management experience required. Candidate may substitute an Associate’s degree and two (2) plus years of management experience in 3rd party collection or supervisory experience in a call center/customer service environment.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work at least two (2) late nights per week and two (2) Saturdays per month

Rehab Document DRS

Location: Rolling Meadows

 

Position Summary:

The Rehab Document DRS is responsible for ensuring that all necessary documentation is completed by the borrower and returned to the private collection agency in a timely manner, by contacting and notifying borrowers of various events, requirements, and discrepancies that occur during the program.

 

Essential Duties and Responsibilities:

  • Contact and notify borrowers by telephone and mail of various events, requirements, and discrepancies that occur during the program, including credit card declines, insufficient funds (NSFs), and missing documents.  Utilize skiptracing methods as needed, when contact by telephone and email are not successful
  • Service live transfers from other units within the company to inform and verify with the borrower which financial documents are required to complete the rehabilitation program
  • Update records and account document activity, including borrowers financial status, demographics, and collection efforts associated with resolving their accounts
  • Verify direct check and credit card payments after reaching established tenure
  • Provide quality customer service to minimize complaints and exposure to legal actions, striving for zero complaints and/or lawsuits
  • Assist in training of new hires
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the industry
  • Adhere to the client Statement of Work standards and FMS guidelines and policies
  • Attain all Key Performance Indicators (KPIs) and monthly performance goals as determined by management
  • Maintain expert knowledge on loan types and rehabilitation approval requirements
 

Essential Qualifications:

  • Organization and planning; ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects
  • Judgment and decision making; ability to apply general rules to specific problems to produce answers that make sense
  • Innovation and creativity; ability to generate and translate ideas, and adapt to change
  • Teamwork; effectively participate and contribute as a member of a work group
  • Communication; ability to clearly organize and effectively convey information
  • Strong active listening skills
  • Ability to work under pressure and meet specific deadlines
 

Education and Experience:

  • Associate’s degree preferred or equivalent work experience
  • One year of experience in 3rd party accounts receivables, sales or customer service in a call center environment 
 
                                                         FMS is an Equal Opportunity/Affirmative Action Employer
                                                                            Minority/Female/Disability/Veteran

Rehab Follow Up Specialist

Location: Rolling Meadows, IL


Position Summary:

Rehab Follow Up Specialists are responsible for retaining the rehab pipeline and guiding borrowers to completion of their repayment program. They contact and notify borrowers of various events, requirements, and discrepancies that occur throughout their program including but not limited to: credit card declines, NSFs, missing documents, reminder calls, and approaching completion of the program all while remaining within the guidelines of the FDCPA and Privacy Laws. Borrowers are contacted by mail and telephone; however when these methods are not successful for locating a borrower, skip tracing is a resourceful method that will be used. Rehab Follow-up Specialists must become experts on loan types and requirements for funding.


Tasks:

  • Meet monthly personal collection goals including Rehabilitation move-ups, saves, and letters and applications returned
  • Assist in training new hires
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook 
  • Strive for zero complaints/lawsuits with all borrowers serviced
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts
  • Perform various administrative functions for assigned accounts and special projects including but not limited to address changes, adding tags, editing user defined pages, adding/editing phone numbers, adding/editing references, adding/editing payment schedules and assisting with rehab submissions Adhere to FDCPA, Privacy Act, and all federal and state laws governing the collection industry and the U.S. Department of Education Collection Contract
  • Adhere to the U.S. Department of Education Statement of Work and all FMS’ guidelines and policies
  • Verify direct check and credit card payments after two years of employment at FMS Perform other duties as assigned by Unit Manager
  • Perform other duties as assigned by Unit Manager


Skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  •  Time Management - Managing one's own time
  •  Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
  •  Reading Comprehension - Understanding written sentences and paragraphs in work related documents
  •  Analytical skills – Ability to analyze various account requirements, loan types, and payment schedules Computer literate


Attributes:

  • Able to achieve monthly production goals consistently.
  • Able to interact and communicate effectively with other team members in a professional manner.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to manage time effectively in order to ensure assistance is given to team members.
  • Excellent skip tracing skills
  • Able to accurately count dates in order to maximize borrowers’ payment status using the 20 grace period granted by the client


Experience and Education Requirements:

  • Associates degree and one (1) experience required. Candidate may substitute two (2) years experience in 3rd party receivables or customer service in a call center environment.  



                            FMS is an Equal Employment Opportunity/Affirmative Action Employer

                                                      Minority/Female/Disability/Veteran

Rehab Manager

Location: Rolling Meadows, IL

  

Position Summary:

The Rehab Document DRS is responsible for ensuring that all necessary documentation is completed by the borrower and returned to the private collection agency in a timely manner, by contacting and notifying borrowers of various events, requirements, and discrepancies that occur during the program.

  

Essential Duties and Responsibilities:

  • Contact and notify borrowers by telephone and mail of various events, requirements, and discrepancies that occur during the program, including credit card declines, insufficient funds (NSFs), and missing documents.  Utilize skiptracing methods as needed, when contact by telephone and email are not successful
  • Service live transfers from other units within the company to inform and verify with the borrower which financial documents are required to complete the rehabilitation program
  • Update records and account document activity, including borrowers financial status, demographics, and collection efforts associated with resolving their accounts
  • Verify direct check and credit card payments after reaching established tenure
  • Provide quality customer service to minimize complaints and exposure to legal actions, striving for zero complaints and/or lawsuits
  • Assist in training of new hires
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the industry
  • Adhere to the client Statement of Work standards and FMS guidelines and policies
  • Attain all Key Performance Indicators (KPIs) and monthly performance goals as determined by management
  • Maintain expert knowledge on loan types and rehabilitation approval requirements

 

Essential Qualifications:

  • Organization and planning; ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects
  • Judgment and decision making; ability to apply general rules to specific problems to produce answers that make sense
  • Innovation and creativity; ability to generate and translate ideas, and adapt to change
  • Teamwork; effectively participate and contribute as a member of a work group
  • Communication; ability to clearly organize and effectively convey information
  • Strong active listening skills
  • Ability to work under pressure and meet specific deadlines
 

Education and Experience:

  • Associate’s degree preferred or equivalent work experience
  • One year of experience in 3rd party accounts receivables, sales or customer service in a call center environment

  

                         FMS is an Equal Opportunity/Affirmative Action Employer

                                  Minority/Female/Disability/Veteran

 


Openings at i3


 

Student Loan Counselor

Location:  Rolling Meadows, IL

 

Summary:

The i3 Group Student Loan Counselor (SLC) provides quality customer service for student borrowers in helping them understand their rights and responsibilities as it relates to the management of their student loans. In addition, Student Loan Counselors shall initiate conference calls to servicers and lenders to resolve legitimate repayment options for student borrowers. Ultimately, Student Loan Counselors are evaluated on their ability to attain monthly minimum cure expectations & provide best in class quality customer service.

 

Tasks:

  • Meet monthly individual cure goals.
  • Adhere to work schedule as outlined by the Unit Manager.
  • Adhere to FMS/i3 Attendance Policy as outlined in the Employee Handbook.
  • Confer with student borrowers by telephone advising them of options available in handling their student loans.
  • Locate student borrowers and update accounts as needed with current demographic and personal information including address updates and contact information.
  • Initiate conference calls to servicers and lenders to resolve legitimate repayment options for the student borrowers.
  • Strive for zero (0) complaints and/or lawsuits.
  • Maintain consistent production while providing quality customer service care.
  • Follow work standards to meet and exceed Key Performance Indicators.
  • Ensure compliance of Federal and State laws, FMS/ i3 policies and procedures and client SOW.
  • Performs other duties as directed by the i3 Group Unit Manager.

 

Experience and Education:

  • Associate’s degree or higher and a minimum of one (1) year experience required.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of two (2) evening shifts (11:00am-8:00pm) and one (1) Saturday per month (7:00am-11:00am). 
 
                                          i3 is an Equal Opportunity/Affirmative Action Employer
                                                  Minority/Female/Disability/Veteran

 


Openings at iontuition


 


 

If an interview is scheduled, you will need to present the following items upon arrival:  1)  Government issued ID (Driver’s license or State ID); and 2)  Current Resume.

 

Contact our Recruiting Department

If you are interested in applying for a position at CEANNATE Corp or any of its subsidiary companies, but don't see an applicable job posting above, please submit your current resume along with a cover letter (.pdf, .doc, and .docx formats are acceptable) to the Recruiting Department at recruiting@ceannate.com where we will attempt to match your skills to open positions within the company.

 

 

CEANNATE Corp and its Subsidiaries are Equal Opportunity/Affirmative Action Employers.