Careers


Openings at CEANNATE Corp.


 

Account Executive

Location:  Remote

 

Summary:

 

The Account Executive is responsible for pipeline development, driving sales revenues, and prospecting and establishing client relationships for current and future revenue growth. The successful candidate must exceed established sales goals amongst one of six targeted sales region. The candidate must also effectively present and negotiate CEANNATE’s services with Senior Management and C-level executives at colleges/universities and private student loan lenders.
Reporting directly to the Regional Sales Manager, the Account Executive shall work with other members of Senior Management in defining an established territory strategy and shall be directly responsible for its execution and overall success.

 


Tasks:

  • Manage the entire sales process from prospecting to close using consultative sales methods
  • Maintain a high level of activity by cold calling and setting sales appointments over the phone and in person
  • Travel and meet face-to-face with clients and prospects
  • Gain access to C-level executives to connect with them and to demonstrate how Ceannate’s services can fulfill their portfolio needs
  • Build a healthy sales pipeline to achieve and exceed monthly/annual sales quota
  • Generate revenue and grow client base: Prospect, qualify, solidify relationships, overcome objections and close new accounts; increase spend and cultivate new relationships laterally and above the primary contact with existing clients
  • Become a subject matter expert by acquiring ongoing marketplace intelligence by researching trends and best practices, reading business publications, seeking out learning and development opportunities, and utilizing internal resources
  • Gather, analyze, and apply business and industry knowledge by studying the clients’ arena, understanding human capital, and using economic and financial data to understand a client's business
  • Act as a trusted advisor by consulting with key decision makers to develop and implement effective solutions, drive business results, and provide clients with a high return on their investment.
 

Attributes:

  • Excellent written and verbal communication skills (technical writing skills preferred)
  • Confident working and communicating with C-level executives and decision makers
  • Results-driven work ethic
  • Strong client relationship building skills based on understanding each client’s needs
  • Self motivated and strategic thinker who is driven to succeed
  • Ability to close opportunities
  • Utilize Salesforce.com and actively monitor and record all sales related activity
 

Experience and Education:

  • Three (3) to five (5) years of sales experience in one of the following sectors: Education, Financial Services, Internet, or Business to Consumer sales
  • Bachelor’s Degree and three (3) to five (5) years experience are required
 

Physical Work Requirements:

  • Must be able to travel on an as needed basis based on defined sales territory
  • Must be able to travel to CEANNATE’s Corporate office on a need basis

Client Solutions Analyst

Location:  Rolling Meadows, IL

 

Summary:

 

The Client Solutions Analyst will provide subject matter expertise and support to all of our clients for high level, highly complex solutions. This position will work closely with the Sales team and customers or prospects alike. This position will be responsible for various areas of customer servicing including the review and scoping of all workflows, standard and custom reporting requests, and on boarding solutions. The successful candidate will provide detailed insight to the IT staff comprised of Business Analysts and Developers in regard to all external client related requests. The Client Solutions Analyst will be required to attend all customer related meetings and provide direct insight on task statuses and completion dates to our customers.

 

 Tasks:

 

  • Lead all new client implementations for Private and i3 clients
  • Analyze client and prospect requests in an effort to provide solutions insight
  • Document projects and solutions needed to implement new customers and provide detailed analysis of new customer requests
  • Communicate detailed responsibilities and statuses both internally and externally
  • Engage appropriate sales support or information technology resources to refine opportunity requirements and design client solutions
  • Compress sales cycle by working with those charged with developing product value analyses and purchase justifications
  • Disseminate customer needs and the penetration strategy and tactics to bring alignment to company product road maps and sales activities
  • Gather market feedback on product performance, industry trends, competitive products, and strategies
  • Support the company’s goals and values; establish an excellent working relationship with new and existing clients continuously striving to improve the business relationship and level of overall service being provided
  • Communicate and coordinate project efforts with departmental functional managers, external operational managers, and external clients to ensure successful project completion
  • Ownership of yearly Servicer security and data access
 
Experience and Education:
  • Minimum of one (1) year experience operating as a Client Solutions Analyst
  • Proven history of successful project completion
  • Ability to communicate and work in a team environment
  • Analytical / Strategic mindset
  • Bachelor’s degree and one (1) year experience are required. Candidate may substitute two (2) plus years of industry experience
  • Excellent demonstration, presentation, negotiation, and conflict resolution skills
  • Knowledge of the default aversion industry
  • Solid time management skills; ability to multi-task and prioritize projects
  • Able to commit to long hours of work when necessary to reach goals
  • Available for 25-50% travel
  • Ability to develop excellent knowledge of all products and services; market; and competition
  • Two plus (2+) years of experience providing software solutions to large corporations preferred

Help Desk Specialist

Location:  Rolling Meadows, IL

 

Summary: 

 

Articulate and friendly Help Desk and Customer Service professional. Experienced in both phone and in person Help Desk roles and comfortable in either type. Broad troubleshooting background in working with a variety of technologies and ticketing systems including MS Office, Outlook, and Exchange.

 

Tasks:

  • 100% phone Help Desk position
  • Performing duties while maintaining a positive attitude and strong customer service
  • Utilize ticketing system and resolve first line technical problems.
  • Utilize MS Office, and Windows XP and 7, Outlook and Exchange.
  • Daily password resetting and troubleshooting with VPN

 

Experience and Education:

  • Bachelor’s Degree and two (2) plus years Help Desk experience is required. Candidate may substitute three (3) plus years experience in a Help Desk role.
  • Strong background in using a ticketing system and resolving first line technical problems - ticketing systems.
  • Experienced in MS Office, and Windows XP and 7, Outlook and Exchange.
  • Experienced in password resets, troubleshooting with VPN
  • Pleasant personality and strong customer service skills

Instructional Designer

Location:  Rolling Meadows

 

Summary:  

 

The Instructional Designer works collaboratively with the Training & Development team and business subject matter experts to design and deliver engaging learning interactions that enhance organizational performance, productivity, and follow laws and regulations. The role incorporates adult learning principles, assessment techniques, instructional technologies and best practices in content design.

 

Tasks:

  • Ensure that all learning curriculums and modules are updated, evaluated and implemented.
  • Identify and develop instructional strategies, instructional materials, and technology that support the advancement of learning.
  • Performs all aspects of instructional design to include: analysis, design, development, implementation and evaluation, of instructional materials.
  • Demonstrates and utilizes effective needs analysis, project management, course development, and evaluation skills.
  • Analyze quality and operations metrics.
  • Maintain and update instructional design research and theory.
  • Provide feedback to the Training Manager, Audit & Compliance Department, and Sr. Managers of the respective Division/Company.
  • Performs other duties as required in order to improve the overall department’s quality and efficiency.
  • Designs and develops courseware that supports the business units in meeting strategic goals.
  • Collaborates with key stakeholders to define course development guidelines. Interfaces with business subject matter experts for content validity to achieve desired outcomes.
  • Researches and keeps abreast of evolving instructional design standards and innovations in the industry.
  • Authors course content, storyboards, program collateral, marketing materials, and website content for appropriate levels of understanding.
  • Design and develop a variety of individual, small group, and large group experiential exercises and activities that enhance learning and application.

 

Attributes:

  • Able to interact and communicate effectively with other employees in a professional manner.
  • Willingness and desire to learn multiple learning curriculums across Ceannate’s business verticals.
  • Able to work independently and handle multiple tasks.
  • Able to identify and adapt to various adult learning styles.
  • Excellent writing skills are required and candidate may be required to demonstrate such skills.
  • Ability to adapt to changes and consistently meet deadlines.
  • Ability to communicate at all levels of the organization.
  • Demonstrated ability to simultaneously handle a large and diverse number of tasks and issues with tact, cooperation and persistence.
  • Understands and applies principles of adult learning theories and methodologies to training development and delivery.
  • Ability to express ideas effectively in individual and group situations; adjusting language or terminology to the characteristics and needs of the audience.
  • Sets clear goals individually as well as for the organization and pursues them with enthusiasm and energy. Anticipates obstacles and is prepared with contingency plans.

 

Experience and Education:

  • Minimum one (1) to three (3) years experience.
  • Expertise in developing, evaluating, and redesigning face-to-face, fully online, and hybrid/blended courses
  • Expertise with one or more learning management systems.
  • Expertise with one or more eLearning authoring tool (e.g., Captivate, Lectora, Storyline)
  • Bachelor’s Degree required.

PC Technician Lead

Location:  Rolling Meadows, IL

 

Summary:

 

Responsible for the supervisory and oversight of the Ceannate Corp Infrastructure Services PC Technician and Help Desk divisions including predictive dialer support, telecommunications, PC Technician, help desk, administration, and operations related processes, tasks, and personnel for the Ceannate Corp companies including FMS Investment Corp, i3 Group, LLC, and Loanlook, Inc. 

 

Tasks:
Provide computer and telephone desktop support in the following areas:

  • Hardware
    • Thin Clients
    • Thin Stations
    • Personal Computers
    • Notebook Computers
  • Application - Microsoft Office 2007
    • Microsoft Visio
    • IBM Client Access
    • Adobe Reader and Professional
    • Internet Explorer
    • WinZip
    • PGP Desktop
    • HP Protect Tools
    • Attachmate
  • Operating System
    • Windows XP
    • Windows 7
    • Windows 8
    • Linux
  • Network Connectivity
    • TCP/IP
    • DNS
    • Active Directory
    • Printers, Copiers, Fax Machines
    • VPN Remote Access
    • Wi-Fi
    • Mobile Broadband
    • How-to support
  • Assist in creating and establishing a shared vision for the department.
  • Develops personnel skill sets and attributes.
  • Ensures that all work is completed in a timely and efficient manner.
  • Facilitates an environment of teamwork both internal and external to the department.
  • Creates an environment based on customer service and professionalism
  • Complies with five-nines uptime directive
  • Assists in the development, direction, and management of departmental strategic plans, policies, programs, and schedules to accomplish corporate goals and objectives.
  • Evaluate divisional overall operations frequently and consistently and recommend enhancements.
  • Advise Senior Management on strategic direction changes in support of business goals and objectives.
  • Perform capacity planning and budgeting to support current and future initiatives.
  • Implement processes and systems to facilitate the orderly and efficient capture, storage, processing, and dissemination of information.
  • Interact with employees at all levels regarding internal and external operations to identify areas of improvement that can be facilitated by the department.
  • Identify emerging information technologies to be assimilated, integrated, and introduced within the company.
  • Comply with all departmental and company policies and procedures
  • Departmental and company procedure and policy enforcement
  • Asset management and inventory
  • Participate in the following annual processes:
    • Security assessments
    • Risk Assessments
    • Vulnerability Scanning
    • Penetration Testing
    • Incident Response
    • Security Awareness
    • Business Continuity Plan Testing
Experience and Education: 

  • Bachelor’s Degree in an Information Technology related field and five (5) plus years experience is required. Candidate may substitute six (6) plus years experience in Help Desk, Desktop Support and Technical Documentation Environment
  • Working conditions are normal for an office environment.
  • Work will require occasional evening, weekend, and holiday hours.

Project Manager

Location:  Rolling Meadows, IL

 

Summary:

 

Collaborative Project Manager to share leadership and implementation responsibilities for enterprise technology projects within the financial services industry. Projects can span several organizations across the company and deal with multiple IT platforms. This position works closely with internal and external clients to fully understand their requirements and define expectations. Following a disciplined project management methodology, this position is accountable for the detailed planning of steps and resources needed to meet the objective, monitors and prepares reports to ensure work is progressing to meet the deliverables on time and under budget. In addition, this position is responsible for the overall direction, coordination, communication, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and goals.

  

Tasks:

 

  • Lead the planning and implementation of company information technology-related initiatives
  • Facilitate the definition of project scope, goals, and deliverables
  • Ensure projects are properly defined, work efforts are estimated, and required resources are identified to ensure success throughout the project management lifecycle
  • Regularly communicate in writing and in-person to end users and resource contributors about project expectations and on-going status
  • Assemble, organize, and coordinate project staff, resources, and meetings
  • Develop and manage project budgets
  • Develop and monitor project timelines
  • Track project deliverables
  • Provide direction and support to the project team
  • Perform quality assurance of the project management process and methodology
  • Present reports defining project progress, problems, and solutions
  • Proactively identify potential risks to project timelines and budget and take effective action to mitigate the identified risks
  • Implement and manage project changes and interventions to achieve project outputs
  • Perform project evaluations and assessments during project implementation and after project completion
  • Coordinate the negotiation, procurement, implementation, execution, monitoring, and evaluation of data outsourcing and letter transmission needs
  • Assess current project management processes, procedures, and methodologies to identify opportunities for improvement and innovation
  • Communicate and coordinate project efforts with departmental functional managers, external operational managers, and external clients to ensure successful project completion
  • Develop detailed project plans to ensure projects are completed as planned and scheduled

  

Experience and Education:

 

  • Bachelor’s Degree or Certification in Project Management or a closely related area
  • Minimum of 2 years’ experience managing short-term and long-term mid to large scale technology projects
  • Proven history of successful project completion
  • Knowledge of both theoretical and practical aspects of project management
  • Proven experience in resource management, strategic planning, risk management, change management, and project management software usage
  • In depth knowledge of system development life cycles and system development methodologies
  • Experience conducting business case analysis, including cost-benefit analysis is preferred, but not required
 

Physical Work Requirements:

 

  • Working conditions are normal for an office environment
  • Valid driver’s license and reliable transportation are required
  • Must be able to be insured under company policies
  • Schedule may require night, weekend, and holiday hours as part of its weekly schedule.
  • Standard work schedule is expected to be Monday thru Friday beginning at 9:00 A.M.

Receptionist

Location:  Buffalo Grove, IL

 

Summary:

 

Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

 

Tasks:

 

  • Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • File and maintain records.
  • Collect, sort, distribute and prepare mail, messages and courier deliveries.
  • Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Perform other duties as required by management.
 

Experience and Education:

 

  • Associate’s degree required. Candidate may substitute a High School Diploma and a minimum of six (6) months experience as a receptionist.
  • Physical Requirements: Handling of supplies up to 50lbs may be required.
 
Schedule:
 
  • Candidate will be required to work at minimum 40 hours per week Monday-Friday. The hours may vary from 7:00 am - 6:00 pm.

Staff Accountant - Payroll

Location:  Rolling Meadows, IL

 

Summary:

 

This position is responsible for performing a variety of accounting functions including general ledger tasks. This position also requires accurate processing and recording of payroll in addition to providing general accounting and financial analysis.

 

Tasks:

  • Payroll- biweekly processing of payroll for approximately 700 + employees with 80% of the people being hourly with the preparation and execution of journal entries/account reconciliations and analysis
  • Bonus- monthly bonus calculations for collector and director bonuses for approximately 400+ employees including journal entries, account reconciliations and analysis.
  • Daily bank reconciliation of payroll accounts
  • Collaborating with Human Resource on best practices for employee relations as it relates to payroll.
  • Special Projects as assigned.

 

Attributes:

  • Effective communication and verbal skills
  • Oral comprehension
  • Team player
  • Ability to meet deadlines and work under pressure
  • Multi-tasking oriented
  • Commitment to excellence and high standards ( “Best in Class”)

 

Experience and Education:

  • Bachelor’s degree in Accounting/Finance and one (1) year experience required. Candidate may substitute two (2) plus years experience in ADP with strong analytical and organizational skills.
  • Knowledge of Microsoft office, including Excel and Word; experience with accounting software is preferred.
  • Knowledge of Microsoft Great Plaines (GP) a plus.
  • One (1) to two (2) years experience of ADP knowledge required.

 

Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Schedule will consist of the hours shown below with the anticipation that during month end close, later hours may be expected:
  • Monday through Friday: 8:00am to 5:00pm

 


Openings at FMS


 

Default Resolution Specialist - Private

Location: Buffalo Grove, IL

 

Summary:

 

Default Resolution Specialists (DRSs) are responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skiptracing sources (i.e. internet) in order to resolve their obligations using various voluntary and non-voluntary client programs. In addition, they will perform the following activities on all client accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to all Client SOW standards; iii) skiptrace to locate borrowers; and iv) update records and document resolution activity on FMS’ INTELEC Resolution System.

 

Tasks:

  • Attain all Key Performance Indicators (KPI’s) and monthly performance goals as determined by Management.
  • Adhere to work schedule as outlined by the Default Resolution Unit Manager (DRUM).
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook.
  • Contact borrowers by telephone to negotiate payment in full or best qualifying program to resolve delinquent accounts.
  • Locate and notify borrowers of delinquent student loan accounts by mail or telephone.
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts.
  • Perform various administrative functions for assigned accounts such as the recording of address changes and contact numbers.
  • Strive for zero (0) complaints and/or lawsuits.
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the 3rd party collection industry.
  • Adhere to all client SOW standards and all FMS’ guidelines and policies.
  • Perform other duties as assigned by the Default Resolution Unit Manager.

 

Attributes:

  • Able to interact and communicate effectively with borrowers and 3rd parties in a professional manner.
  • Able to solve complex problems and provide solutions in communicating with borrowers.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to work in a team environment.

 

Experience and Education:

  • Associate’s degree and one (1) year experience required. In lieu of the higher education requirement candidate may substitute two (2) years experience working in a Call Center, Sales, Retail, Customer Service, and/or Accounts Receivables capacity.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of 2 late nights per week and 2 Saturdays per month. DRSs may work other schedule requirements based upon the need of the department or may change based on management’s discretion.

Default Resolution Unit Manager - Private

Location:  Buffalo Grove

 

Summary:

 

The Default Resolution Unit Manager (DRUM) shall be responsible for the overall development and training of 10-15 Default Resolution Specialists (DRS) within the team. Moreover, DRUM shall be responsible for ensuring that monthly goals and compliance standards are achieved through the monitoring of his/her employee activities. Lastly, DRUMs shall maintain expert knowledge of all Client SOW requirements, collection processes and work flows and compliance areas that regulate the day-to-day collection activities.

 

Tasks:

 

  • Manage staff and prepare weekly work schedules.
  • Perform detailed one-on-one training with new and existing staff members.
  • Conduct a high volume of phone monitors/account audits and provide feedback and training to staff members.
  • Analyze various productivity reports and interpret results into necessary training
  • Attend weekly meetings.
  • Conduct staff meetings when necessary.
  • Ensure that all compliance areas are adhered to including Client SOW standards, laws and regulations, and FMS’ standard operating procedures.
  • Monitor key performance indicators of daily/weekly productivity reports
  • Monitor collector performance.
  • Perform switch/complaint calls.
  • Monitor and coaching phone calls.
  • Daily review of the following: Program Settlement Accounts, team NSF’s and credit card declines.
  • Maintain expert knowledge of skip tracing.
  • Maintain expert knowledge of Client SOW standards.
  • Provide team projections.
  • Performs other duties as assigned by management.

 

Attributes:

 

  • Able to interact and communicate effectively with other team members in a professional manner.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to use discretion on confidential matters.
  • Able to analyze and interpret various client ranking and individual production reports in order to assist in developing “best practices” within the division.

 

Experience and Education:

  • A minimum of two (2) years of management experience in the accounts receivable industry, student loan receivables preferred.
  • Expert knowledge of all laws and regulations regulating 3rd party collections including but not limited to the FDCPA, State Laws and Privacy Act highly preferred.
  • Bachelors degree and two (2) years management experience required. Candidate may substitute three (3) plus years of management experience in 3rd party collection or management experience in a call center/customer service environment.

 

Physical Requirements:

 

  • Working conditions are normal for an office environment.
  • Must work at least two (2) late nights per week and two (2) Saturdays per month.

Default Resolution Specialist - Government Services

Location:  Rolling Meadows, IL

 

Summary:

 

Default Resolution Specialists (DRS) are responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skiptracing sources (i.e. internet) in order to resolve their obligations using various programs available under the U.S. Department of Education Contract. In addition, they will perform the following activities on all ED accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to the U.S. Department of Education Contract; iii) skiptrace to locate borrowers; and iv) update records and document activity on FMS’ INTELEC Collection System.

 


Tasks:

  • Attain all Key Performance Indicators (KPI’s) and monthly performance goals (i.e. Frontline fees and Rehabilitation Setups & Dollars) as determined by Management.
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook.
  • Contact borrowers by telephone to negotiate payment in full or best qualifying program to resolve delinquent accounts with the U.S Department of Education contract.
  • Strive for zero (0) complaints and/or lawsuits.
  • Locate and notify borrowers of delinquent student loan accounts by mail or telephone.
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts.
  • Perform various administrative functions for assigned accounts including the recording of address changes and purging of deceased borrower records.
  • Provide quality customer service to minimize complaints and exposure to legal actions.
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the industry and the U.S. Department of Education Collection Contract.
  • Adhere to the U.S. Department of Education Statement of Work and all FMS’ guidelines and policies.
  • Perform other duties as assigned by the Default Resolution Unit Manager.

 


Attributes:

  • Able to interact and communicate effectively with borrowers and 3rd parties in a professional manner.
  • Able to solve complex problems and provide solutions in communicating with borrowers.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to work in a team environment.

 


Experience and Education:

  • Associates degree and one (1) year of experience required. Candidate may substitute two (2) years of relevant experience either in 3rd party account receivables, sales or customer service in a call center environment.

 


Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of 2 late nights per week and 2 Saturdays per month. DRSs may work other schedule requirements based upon the need of the department or may change based on management’s discretion.

Rehab Follow Up Specialist

Location:  Rolling Meadows, IL

 

Summary:

Rehab Follow-up Specialists are responsible for retaining the rehab pipeline and guiding borrowers to completion of their repayment program. They contact and notify borrowers of various events, requirements, and discrepancies that occur throughout their program including but not limited to: credit card declines, NSFs, missing documents, reminder calls, and approaching completion of the program all while remaining within the guidelines of the FDCPA and Privacy Laws. Borrowers are contacted by mail and telephone; however when these methods are not successful for locating a borrower, skip tracing is a resourceful method that will be used. Rehab Follow-up Specialists must become experts on loan types and requirements for funding.


Tasks:

  • Meet monthly personal collection goals including Rehabilitation move-ups, saves, and letters and applications returned
  • Assist in training new hires
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook
  • Strive for zero complaints/lawsuits with all borrowers serviced
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts Perform various administrative functions for assigned accounts and special projects including but not limited to address changes, adding tags, editing user defined pages, adding/editing phone numbers, adding/editing references, adding/editing payment schedules and assisting with rehab submissions
  • Adhere to FDCPA, Privacy Act, and all federal and state laws governing the collection industry and the U.S. Department of Education Collection Contract
  • Adhere to the U.S. Department of Education Statement of Work and all FMS’ guidelines and policies
  • Verify direct check and credit card payments after two years of employment at FMS
  • Perform other duties as assigned by Unit Manager



Attributes:

  • Able to achieve monthly production goals consistently.
  • Able to interact and communicate effectively with other team members in a professional manner.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to manage time effectively in order to ensure assistance is given to team members.
  • Excellent skip tracing skills
  • Able to accurately count dates in order to maximize borrowers’ payment status using the 20 grace period granted by the client
  • Broad knowledge of DMCS2 and Intellec systems

 


Experience and Education Requirements:

  • Associates degree and one (1) experience required. Candidate may substitute two (2) years experience in 3rd party receivables or customer service in a call center environment.

 


Physical Work Requirements:

  • Working condition are normal for an office environment
  • Must work 40 hours per week
  • Must work 2 evening shifts per week, 2 Saturdays per month and other schedule requirements based upon the need of the department.

Rehab Follow Up Unit Manager

Location:  Rolling Meadows, IL

 

Summary:  

 

Rehab Unit Managers are responsible for monitoring the productivity of the collection floor with their primary focus being their team, achieving monthly goals, motivating the unit and promoting positive behavior, the training and development of 8-12 Rehab Follow Up Collectors along with creating and implementing monthly game plans to improve performance where necessary. Maintain professional and courteous behavior with borrowers, employers, any third parties and co-workers. Rehab Unit Managers will have and maintain expert knowledge of all collection processes and work flows along with general knowledge of all non-collection processes. Assure sufficient floor coverage of shifts on a daily basis.

 


Tasks:

  • Manage staff, preparing work schedules and assigning specific duties.
  • Correction of Timewizard for employees, making sure payroll is submitted correctly
  • Update employee attendance cards
  • Conducting a high volume of phone monitors and provide feedback and training
  • Conducting a high volume of account audits and provide feedback and training
  • Detailed one-on-one training with new and existing personnel
  • Analyze various productivity reports and interpret results into necessary training
  • Attend weekly meetings
  • Conduct staff meetings when necessary
  • Monitor key performance indicators of daily productivity reports
  • Monitor Rehab Follow-up Collectors performance.
  • Ensure team and self maintain compliance with applicable laws and regulations.
  • Performing switch/complaint calls.
  • Daily review of compromise and settlement accounts
  • Daily review of team NSF’s and credit card declines
  • Daily review of Rehab’s P&I move up and letters received goals
  • Maintain expert knowledge of skip tracing
  • Maintain expert knowledge of contract and FMS Statement of Work
  • Provide team projections
  • Identify and mitigate unproductive calls
  • Training and development of Team Leads for potential manager roles
  • Monitoring dialer campaigns and adhering to dialer campaign schedules
  • Performs other duties as assigned

 


Skills:

  • Maintain expert knowledge of all laws and regulations pertaining to debt collection including but not limited to FDCPA, Privacy Act, and all State and Federal laws, knowledge of FMS and ED Security requirements, expert knowledge of E-Systems and ED work flows and processes
  • Expert Rehab Program Payment Date Counter
  • Computer literate
  • Proficient with Microsoft office, AS400 Intellec, and Titanium

Education / Experience:

  • Associates degree and one (1) year experience required. Candidate may substitute two (2) years experience in 3rd party receivables or customer service in a call center environment.
  • Candidates are required to have one (1) year of team leadership experience.


Schedule Requirements:

  • The Manager is required to work a minimum of 40 hours per week. The schedule will require 2 evening shifts per week, 2 Saturdays per month and other schedule requirements based upon the need of the department.

 


Openings at i3


 

Student Loan Counselor

Location:  Rolling Meadows, IL

 

Summary:

 

The i3 Group Student Loan Counselor (SLC) provides quality customer service for student borrowers in helping them understand their rights and responsibilities as it relates to the management of their student loans. In addition, Student Loan Counselors shall initiate conference calls to servicers and lenders to resolve legitimate repayment options for student borrowers. Ultimately, Student Loan Counselors are evaluated on their ability to attain monthly minimum cure expectations & provide best in class quality customer service.

 

Tasks:

  • Meet monthly individual cure goals.
  • Adhere to work schedule as outlined by the Unit Manager.
  • Adhere to FMS/i3 Attendance Policy as outlined in the Employee Handbook.
  • Confer with student borrowers by telephone advising them of options available in handling their student loans.
  • Locate student borrowers and update accounts as needed with current demographic and personal information including address updates and contact information.
  • Initiate conference calls to servicers and lenders to resolve legitimate repayment options for the student borrowers.
  • Strive for zero (0) complaints and/or lawsuits.
  • Maintain consistent production while providing quality customer service care.
  • Follow work standards to meet and exceed Key Performance Indicators.
  • Ensure compliance of Federal and State laws, FMS/ i3 policies and procedures and client SOW.
  • Performs other duties as directed by the i3 Group Unit Manager.

 

Experience and Education:

  • Associate’s degree or higher and a minimum of one (1) year experience required.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of two (2) evening shifts (11:00am-8:00pm) and one (1) Saturday per month (7:00am-11:00am). 

Project Analyst

Location:  Rolling Meadows, IL

 

Summary:

 

The Project Analyst/Coordinator is primarily responsible for the gathering, analyzing, and summarizing of key information related to all i3 Group clients through database analysis. The Project Analyst shall create, prepare, and present all relevant i3 Group management reports to both internal and external business stakeholders. Moreover, the Project Analyst shall provide support to the Director in the planning, managing, and monitoring of major/minor projects from the concept stage to the implementation stage.

 

Tasks:

  • Coordinate the preparation of internal and external reports through gathering, analyzing and summarizing data and information for i3 Group clients.
  • Prepare presentation and reporting materials for i3 Group management reports.
  • Evaluate and audit database information for accuracy of data aggregation based on file inputs.
  • Analyze database files to determine common denominators for students including default and repayment characteristics of each client.
  • Evaluate and audit files being transferred into i3 Group to ensure that database updates are processed in a timely manner.
  • Prepare reports as prescribed by i3 Group management.
  • Create and monitor daily operational dialer campaigns based on analytics derived from database query, characteristics, and client goals.
  • Evaluate and monitor the performance and efficiency of projects to ensure that project implementation is on target.
  • Design and establish reporting standards for the i3 Group.
  • Develop online management reports for key performance indicators.
  • Work on overall project planning by reporting on project schedules and deliverables.
  • Work with program staff to prepare cost application and budgets for new business development.
  • Monitor program budgets by reviewing reports and program expenses to determine if allocated funds have been spent as specified.
  • Provide support to the departments by gathering and analyzing data in the establishment and/or maintenance of i3 Group business processes, procedures and policies.
  • Plan, manage and monitor minor projects from the concept stage to the implementation stage.
  • Provide support to the Project Manager in the planning, managing, and monitoring of major projects from the concept stage to the implementation stage.
  • Assist with the preparation of a variety of reports such as budget status reports, forecast reports and other management reports.
  • Assist in the initiation, conducting and coordinating of studies and analysis on resource allocation for operations to be on target.
  • Assist in the preparation of long-term financial forecast of revenues and expenditures.
  • Other duties as assigned by Project Manager.

 

Attributes:

  • Able to interact and communicate effectively across all levels within the organization in a professional manner.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Ability to analyze various production reports and interpret results.

 

Experience and Education:

  • Associates degree and one (1) plus years experience is required. Candidate may substitute two (2) years experience working with Oracle, SQL Server, and/or Access or a related field.
  • Two (2) to three (3) years experience in creating, maintaining, and supporting databases and able to design and create queries highly preferred.

 


Openings at Loanlook


 


 

If an interview is scheduled, you will need to present the following items upon arrival:  1)  Government issued ID (Driver’s license or State ID);  2) Copy of your highest education degree completed; 3) Social Security Card; and 4) Current Resume.

 

Contact our Recruiting Department

If you are interested in applying for a position at CEANNATE Corp or any of its subsidiary companies, but don't see an applicable job posting above, please submit your current resume along with a cover letter (.pdf, .doc, and .docx formats are acceptable) to the Recruiting Department at recruiting@ceannate.com where we will attempt to match your skills to open positions within the company.

 

 

CEANNATE Corp and its Subsidiaries are Equal Opportunity/Affirmative Action Employers.