Careers


Openings at Ceannate Corp.


 

Account Executive

Location: Remote

 

Summary:

CEANNATE Corp is a leading provider of business process outsourcing (BPO) services for government, private, and affiliated sectors. Education continues to evolve as one of the three key issues in the national consciousness along with Health and Welfare. Our goal is to provide key expertise in the financial environment surrounding education in the United States.

 

As we continue our phenomenal growth and become the dominant player in our industry, we are seeking Account Executives to continue to build a pipeline of prospective clients, drive sales revenues, and prospect and establish client relationships for current and future revenue growth. The successful candidate must exceed established sales goals within their targeted sales region. The candidate must also effectively present and negotiate CEANNATE’s services with Senior Management and C-level executives at colleges/universities and private student loan lenders.

 

Reporting directly to the VP Sales and Business Development, the Account Executive will work with other members of Senior Management in defining an established territory strategy and shall be directly responsible for its execution and overall success.

 

Key responsibilities include:

  • Manage the entire sales process from prospecting to close using consultative sales methods
  • Maintain a high level of activity by cold calling and setting sales appointments over the phone and in person
  • Travel and meet face-to-face with clients and prospects
  • Gain access to C-level executives to connect with them and to demonstrate how Ceannate’s services can fulfill their portfolio needs
  • Build a healthy sales pipeline to achieve and exceed monthly/annual sales quota
  • Generate revenue and grow client base: Prospect, qualify, solidify relationships, overcome objections and close new accounts; increase spend and cultivate new relationships laterally and above the primary contact with existing clients
  • Become a subject matter expert by acquiring ongoing marketplace intelligence by researching trends and best practices, reading business publications, seeking out learning and development opportunities, and utilizing internal resources
  • Gather, analyze, and apply business and industry knowledge by studying the clients’ arena, understanding human capital, and using economic and financial data to understand a client's business
  • Act as a trusted advisor by consulting with key decision makers to develop and implement effective solutions, drive business results, and provide clients with a high return on their investment.
  • Perform additional duties as assigned.

 

Additional Skills:

  • Excellent written and verbal communication skills
  • Confident working and communicating with C-level executives and decision makers
  • Results-driven work ethic
  • Strong client relationship building skills based on understanding each client’s needs
  • Self motivated and strategic thinker who is driven to succeed
  • Ability to close opportunities
  • Utilize Salesforce.com and actively monitor and record all sales related activity
  • Must be able to travel on an as needed basis based on defined sales territory
  • Must be able to travel to Ceannate’s Corporate office on an as needed basis

 

Experience/Education:

  • Bachelor’s degree in sales or marketing
  • Demonstrated sales experience in one of the following sectors: Education, Financial Services, Internet, or Business to Business sales

 

Physical Work Requirements

  • Must be able to travel on an as needed basis based on defined sales territory
  • Must be able to travel to CEANNATE’s Corporate office on a need basis

 

CEANNATE Corp is an Equal Opportunity / Affirmative Action Employer

Minority / Female / Disability / Veteran

Auditor

Location:  Rolling Meadows, IL

 

Summary:

This individual is responsible for conducting audits to ensure that CEANNATE meets all compliance regulations, work effort requirements, and internal processes are being followed. This person must be able to work independently, possess excellent communication skills, and meet all required deadlines.

 

Tasks:

  • Conducting phone monitors and review documentation on the system.
  • Performing daily, weekly, and monthly routine audits.
  • Performing daily, weekly, and monthly non-production audits.
  • Update audit score cards.
  • Create and send emails
  • Meeting weekly/monthly audit goals as prescribed by the Sr. Management.
  • Thorough understanding of laws/regulations and internal P&Ps.
  • Communicate any findings and recommendations to management.
  • Adhere to work schedule as outlined by the Compliance Unit manger
  • Adhering to CEANNATE’s Policies as outlined in the Employee Handbook.
  • Perform other duties as assigned by management

 

Experience and Education:

  • Associates degree and one (1) year experience required. Candidate may substitute two (2) plus years of relevant experience in customer service or related area/industry.
  • Strong problem-solving skills
  • Ability to work independently or as a team
  • Proficient with Microsoft products

 

Physical Requirements:

  • Working Conditions are normal for office environment
  • Must work 40 hours per week
  • Typing
  • Sitting for a long period of time
  • Using headphones or earphones to listen to call recordings
  • Standard work
 
                               Ceannate Corp is an Equal Opportunity/Affirmative Action Employer
                                                           Minority/Female/Disability/Veteran

.NET Developer

Location:  Rolling Meadows, IL

  

Position Summary:

Works with a team of highly skilled developers to develop powerful and engaging portal applications for the financial services industry. Responsible for completing development tasks to specification and in accordance with company standards. Participates in requirements gathering, solution design, QA testing, and working with a larger team to understand the full scope of the solution. Responsible for creating and maintaining documentation for support reference, training, and future development. Perform work responsibilities and respond appropriately to the urgency of situations inside and outside of standard business hours. Responsible for analyzing, designing, maintaining, and developing new and existing applications.

   

Tasks:

  • Adherence to all aspects of the Software Development Life Cycle.
  • Developing and supporting client-server applications using the above-mentioned technologies.
  • Developing and supporting intranet and internet websites using the above-mentioned technologies.
  • Create custom reports and inquiry procedures.
  • Create flows and programs, which interact with and serve as extensions of core applications
  • Performs and may direct software coding, testing, debugging, documentation, and deployment tasks for on-line applications in accordance with industry best practices and specific internal procedures and standards.
  • Contributes to the development and direction of task identification, work effort estimates, and work schedules for development and maintenance activities.

  

Attributes:

  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Effective Communication Skills - The ability to communicate with other people in a manner, which leads to the accomplishment of the goal or task at.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Teamwork – The ability to lead or follow others as appropriate in order to most effectively accomplish the goal or task at hand.

  

Experience and Education:

Bachelor’s degree in Computer Science and one (1) year of experience with each technology listed below are required. Candidate may substitute degree for two (2) years of experience with each technology listed.

  

Technologies Required:

  • C#
  • MVC
  • HTML
  • LINQ
  • JavaScript
  • jQuery
  • Microsoft SQL Server 
   
 
                                Ceannate Corp is an Equal Opportunity/Affirmative Action Employer
                                                    Minority/Female/Disability/Veteran

Network Administrator

Location: Rolling Meadows, IL

 

Position Summary:

The Network Administrator is primarily responsible for the administration and maintenance of the following systems and services:

  • Security Related Monitoring and Reviews
  • Tier 3 Desktop Support for the Rolling Meadows office
  • Project Implementation
  • Policy and Procedure Creation and Modification
  • Infrastructure Administration and Maintenance including, but not limited to moves, adds, changes, and removals:
    • Sophos Anti-virus
    • Orion Solar Winds
    • Microsoft System Center 2007
    • WebSense Content Filtering
    • RSA SecureID
    • Ironport Anti-Spam and Encryption Control
    • Mitel 3300 VOIP Phone System
    • Dial Connection Dialer Platform running on Dell Servers
    • Avamar Backup
    • Active Directory
    • File and Print Servers
    • Windows 2008 enterprise and data center
    • Exchange 2007 front-end / back-end with clustering
    • MS SQL 2008 with clustering
    • Sophos Anti-virus
    • Windows Terminal Servers with Thin Clients / Thin Stations on the desktop
    • PGP Desktop and HP Protect Tools Encryption
    • Compliance Requirements – FISMA, PCI-DSS, ISO 27001 and 27002, FERPA, SAS 70

  

Tasks:

  • Account management including creation, modification, and removal of network, badge, alarm, and application access.
  • Account administration including account unlocks and password resets.
  • Tier 3 desktop and telephony support.
  • Conduct system and security monitoring and reviews.
  • Support and maintain the CEANNATE infrastructure
  • Implement new infrastructure projects
  • Create and modify security and technology related procedures and policies
  • Participate in the following annual processes:
    • Security assessments
    • Risk Assessments
    • Incident Response
    • Security Awareness
    • Business Continuity Plan Testing

  

Attributes:

  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Effective Communication Skills - The ability to communicate with other people in a manner, which leads to the accomplishment of the goal or task at.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Teamwork – The ability to lead or follow others as appropriate in order to most effectively accomplish the goal or task at hand.

 

Experience and Education:

  • Bachelor’s Degree in an Information Technology related field is required.
  • 2 years experience in each of the following areas:
    • Help Desk Services
    • Security Related Monitoring and Reviews
    • Logical and Physical Security Administration
    • Desktop Support
    • Technical Documentation
    • Infrastructure Support
    • Phys Job Title: Network Administrator                       
    • Working conditions are normal for an office environment.
    • Work will require occasional evening, weekend and holiday hours.

 

CEANNATE Corp. is an Equal Employment Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veteran

Network Engineer

Location: Rolling Meadows, IL

  

Position Summary:

Network Engineer is responsible for advancing the company through technology.  Not only does this position research, document, and implement best practices, but the position is a project executer and is responsible for introducing new technologies as well.  The Network Engineer also sits on top of the escalation pyramid, and the ability to troubleshoot and resolve high level escalations is a requirement.

  

Essential Duties and Responsibilities:

  • Account management, including creation, modification, and removal of network, badge, alarm, and application access
  • Account administration, including account unlocks and password resets
  • Tier 3 desktop and telephony support
  • Conduct system and security monitoring and reviews
  • Support and maintain the Ceannate and subsidiaries infrastructure
  • Implement new infrastructure projects
  • Create and modify security- and technology-related  procedures and policies
  • Participate in the following annual processes:
    • Security and risk assessments
    • Vulnerability scanning
    • Penetration testing
    • Incident response
    • Security awareness
    • Business continuity plan testing

  

Essential Qualifications:

  • Organization and planning; ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects
  • Judgment and decision making; ability to apply general rules to specific problems to produce answers that make sense
  • Innovation and creativity; ability to generate and translate ideas, and adapt to change
  • Teamwork; effectively participate and contribute as a member of a work group; ability to lead or follow others as appropriate in order to most effectively accomplish the goal or task at hand
  • Communication; ability to clearly organize and effectively convey information
  • Identify complex problems and review related information to develop and evaluate options and implement solutions
  • Ability to work under pressure and meet specified deadlines
  • Ability to work independently in a fast-paced environment

 

Education and Experience:

  • Bachelor’s degree in an Information Technology related field preferred or equivalent work experience
  • Five years of experience preferred in the following:
    • Telephony (VOIP and Cisco)
    • Help desk services
    • Security related monitoring and reviews
    • Logical and physical security administration
    • Desktop support
    • Technical documentation
    • Infrastructure support
 
                                             Ceannate Corp is an Equal Opportunity/Affirmative Action Employer
                                                                         Minority/Female/Disability/Veteran

PC Tech

Location: Rolling Meadows, IL

  

Tasks:

Provide computer and telephone desktop support in the following areas:

  • Hardware
    • Thin Clients
    • Thin Stations
    • Personal Computers
    • Notebook Computers
 
  • Application
    • Microsoft Visio
    • IBM Client Access
    • Adobe Reader and Professional
    • Internet Explorer
    • WinZip
    • PGP Desktop
    • HP Protect Tools
    • Attachmate
 
  • Operating System
    • Windows XP
    • Windows Vista
    • Windows 7
    • Linux
 
  • Network Connectivity
    • TCP/IP
    • DNS
    • Active Directory
    • Printers, Copiers, Fax Machines
    • VPN Remote Access
    • Wi-Fi
    • Mobile Broadband
    • How-to support
  
  • Comply with all departmental and company policies and procedures
  • Departmental and company procedure and policy enforcement
  • Asset management and inventory
  • Create, modify, and remove employee badge access
  • Participate in the following annual processes:
    • Security assessments
    • Risk Assessments
    • Vulnerability Scanning
    • Penetration Testing
    • Incident Response
    • Security Awareness
    • Business Continuity Plan Testing

  

Attributes:

  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Effective Communication Skills - The ability to communicate with other people in a manner, which leads to the accomplishment of the goal or task at hand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Teamwork – The ability to lead or follow others as appropriate in order to most effectively accomplish the goal or task at hand.

  

Experience and Education:

  • Bachelor’s Degree in an Information Technology related field and two (2) plus years experience is required. Candidate may substitute three (3) plus years experience in Help Desk, Desktop Support and Technical Documentation. 
 
                                  Ceannate Corp and its Subsidiaries are Equal Opportunity/Affirmative Action Employer
                                                                        Minority/Female/Disability/Veteran

 

Risk Management Auditor

Location: Rolling Meadows

 

Position Summary:

This position is responsible for mitigating the risks of the organization by conducting audits on established policies, procedures and working instructions, identifying deficiencies and recommending improvements.

 

Essential Duties and Responsibilities:

  • Monitor compliance with policies, procedures and working instructions by examining and analyzing records, reports, operating practices and documentation across the organization to include Operations, Information Technology, Human Resources, Accounting, etc.
  • Conduct audit interviews with employees to vet understanding and compliance with existing and proposed policies, procedures and working instructions
  • Communicate audit progress and findings and improve risk management by recommending changes to policies, procedures and working instructions
  • Compile audit findings into detailed reports and prepare summaries for management
  • Maintain knowledge of all Ceannate and client-specific security requirements as well as all laws and regulations pertaining to debt collection including but not limited to FDCPA, Privacy act, GLBA, EFTA, ECOA, DODD Frank, FCRA and pertinent state and federal laws
 

Essential Qualifications:

  • Organization and planning; ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and /or projects
  • Judgment and decision making; ability to apply general rules to specific problems to produce answers that make sense
  • Innovation and creativity; ability to generate and translate ideas, and adapt to change
  • Teamwork; effectively participate and contribute as a member of a work group
  • Communication; ability to clearly organize and effectively convey information                           
  • Monitoring; monitoring/assessing performance of oneself, other individuals organization to make improvement or take corrective action
  • Active Listening; increases understanding and rapport between speaker and listener, pays close attention to both verbal and body language, then repeats back the most important points of the speaker's message
  

Education & Experience:

  • Bachelor’s degree in Business preferred or equivalent work experience
  • Prior experience as an internal or external auditor. Operational and financial auditing strongly preferred; collection agency experience a plus
  • Knowledge of Microsoft Office, including proficiency in Excel and word; Intelec system experience highly desirable
  • Professional Practices Management System (PPMS) methodology experience preferred
 
 
                                                  Ceannate Corp is an Equal Opportunity/Affirmative Action Employer
                                                                                  Minority/Female/Disability/Veteran

Senior Staff Accountant - Accounts Payable

Location:  Rolling Meadows, IL

 

Summary:

The Sr. Staff Accountant (Accounts Payable) shall be responsible to maintain a good system of internal controls as it pertains to Accounts Payable. This individual shall also be responsible for the preparation, review and timeliness of general ledger tasks, in conjunction with the preparation, review and timely delivery of the Consolidated CEANNATE Corp and Subsidiaries financials. Lastly, the Sr. Staff Accountant shall be responsible for reporting up to the Controller with any findings that will impact the company’s financials or internal controls.

 

Tasks:

  • Review and Approval of Monthly Account reconciliations for all Accounts Payable balance sheet accounts.
  • Responsible for budget and forecasting
  • Responsible for managing operational data and ensuring data integrity and accuracy.
  • Detail analysis of revenue and expense variance analysis on a monthly and year-to-date basis for each operating division.
  • Verify that all transactions comply with financial policies and procedures
  • Prepare and distribute monthly reporting for monthly reports
  • Special Projects as assigned.

 

Attributes:

  • Able to work under pressure and with hard deadlines.
  • Detail oriented.
  • Ability to understand all aspects and workflows of the financial reporting and fiduciary responsibilities.
  • Able to interact and communicate effectively with other team members.
  • Able to work independently.
  • Able to analyze data and improve processes.
  • Ability to Multi-task
  • Commitment to high standard, excellence to ensure “Best in Class” performance.

 

Experience and Education:

  • Bachelor’s degree in Accounting/Finance and one (1) year plus experience is required. Candidate may substitute an Associate’s degree and two (2) plus years of relevant experience.
  • Strong analytical and organizational skills
  • Knowledge of Microsoft Office, including Excel and Word; experience with accounting software is preferred.
  • Knowledge of Microsoft Great Plaines (GP) a plus.

 

Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must be able to work late nights when needed to complete job tasks in a timely manner, especially at month end close and during audits.
 
                                          Ceannate Corp is an Equal Opportunity/Affirmative Action Employer
                                                              Minority/Female/Disability/Veteran

 


Openings at FMS


 

AWG Collection Specialist

Location: Rolling Meadows, Il

Position Summary:

AWG Collection Specialist are responsible for locating and notifying borrowers of their defaulted student loans that are set up for wage garnishment. They contact and notify borrowers the pending garnishment and/or rehab program including but not limited to: credit card declines, NSFs, missing documents and reminder calls while remaining within the guidelines of the FDCPA and Privacy Laws. Borrowers are contacted by mail and telephone; however when these methods are not successful for locating a borrower, skip tracing is a resourceful method that will be used. AWG DRS must become experts on garnishments and their options while in garnishment.

Tasks:

  • Meet monthly personal collection goals including Rehabilitation move-ups, saves, and letters and applications returned
  • Maintaining excellent customer service with borrowers and employers
  • Assist in training new hires
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook
  • Strive for zero complaints/lawsuits with all borrowers serviced
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts
  • Perform various administrative functions for assigned accounts and special projects including but not limited to updating employment information or adding garnishment tags.
  • Adhere to FDCPA, Privacy Act, and all federal and state laws governing the collection industry and the U.S. Department of Education Collection Contract
  • Adhere to the U.S. Department of Education Statement of Work and all FMS’ guidelines and policies
  • Verify direct check and credit card payments after two years of employment at FMS
  • Perform other duties as assigned by Unit Manager

Skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Time Management - Managing one's own time
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents
  • Analytical skills – Ability to analyze various account requirements, loan types, and payment schedules
  • Computer literate

Attributes:

  • Able to achieve monthly production goals consistently
  • Able to interact and communicate effectively with other team members in a professional manner
  • Able to work independently and handle multiple tasks while maintaining personal work standards
  • Able to manage time effectively in order to ensure assistance is given to team members
  • Excellent skip tracing skills Able to accurately count dates in order to maximize borrowers’ payment status using the 20 grace period granted by the client

Experience and Education Requirements:

  • Associate’s degree and one (1) year experience is required. Candidate may substitute two (2) years experience in 3rd party receivables or customer service in a call center. One (1) year customer service or call center experience a must.

Schedule Requirements:

  • Must work forty (40) hours per week consisting of 2 late nights per week.  Schedules are subject to change at management’s discretion.

                                                            FMS is an Equal Opportunity/Affirmative Action Employer

                                                                           Minority/Female/ Disability/Veteran

AWG Verifier

Location: Rolling Meadows, IL


Position Summary:

AWG Verifiers are responsible for reviewing accounts to determine if all qualifications have been met for submission to AWG, skip tracing accounts for POE information, maintaining a monthly log of all accounts scheduled for AWG initiation, and achieving monthly goals.


Tasks:

  • Provide customer service in accordance to the U.S. Department of Education Collection Contract Submitting accounts to be initiated into garnishment
  • Documenting Intelec and Titanium with account findings such as verifications, termination dates, correspondence sent and received Applying applicable smart codes
  • Updating AWG related screens on Intelec and Titanium including but not limited to addresses, phone numbers, reference information, POE information, etc Skip tracing accounts for new POE information if not available
  • Attain monthly goals i.e. AWG initiations as determined by management
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the collection industry and the U.S. Department of Education Collection Contract
  • Adhere to the U.S. Department of Education Statement of Work and all FMS guidelines and policies
  • Provide quality customer service to minimize complaints and exposure to legal actions
  • Perform other duties as assigned by the Unit Manager


Skills:

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Time Management - Managing one's own time and the time of others.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Must work well in a team environment, as well as independently  Must be able to meet deadlines  


Attributes:

  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. 
  • Written Comprehension - The ability to read and understand information and ideas in writing.
  • Oral Expression - The ability to communicate information and ideas so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words.


Experience and Education Requirements:

  • One (1) or more years of experience in the student loan industry or; one (1) year administrative clerical experience Associate’s degree and one (1) year experience is required. Candidate may substitute two (2) years experience in 3rd party receivables or customer service in a call center  


Physical Requirements:  

  • Conditions are normal for a call center environment
  •  Must work 40 hours per week Monday through Friday 8am-5pm. Subject to change at management’s discretion.      


                                                        FMS is an Equal Opportunity/Affirmative Action Employer

                                                                            Minority/Female/ Disability/Veteran

Collection Specialist - Government Services

Location:  Buffalo Grove, IL & Rolling Meadows, IL

 

Summary:

Collection Specialists are responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skiptracing sources (i.e. internet) in order to resolve their obligations using various programs available under the U.S. Department of Education Contract. In addition, they will perform the following activities on all ED accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to the U.S. Department of Education Contract; iii) skiptrace to locate borrowers; and iv) update records and document activity on FMS’ INTELEC Collection System.

 


Tasks:

  • Attain all Key Performance Indicators (KPI’s) and monthly performance goals (i.e. Frontline fees and Rehabilitation Setups & Dollars) as determined by Management.
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook.
  • Contact borrowers by telephone to negotiate payment in full or best qualifying program to resolve delinquent accounts with the U.S Department of Education contract.
  • Strive for zero (0) complaints and/or lawsuits.
  • Locate and notify borrowers of delinquent student loan accounts by mail or telephone.
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts.
  • Perform various administrative functions for assigned accounts including the recording of address changes and purging of deceased borrower records.
  • Provide quality customer service to minimize complaints and exposure to legal actions.
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the industry and the U.S. Department of Education Collection Contract.
  • Adhere to the U.S. Department of Education Statement of Work and all FMS’ guidelines and policies.
  • Perform other duties as assigned by the Default Resolution Unit Manager.

 


Attributes:

  • Able to interact and communicate effectively with borrowers and 3rd parties in a professional manner.
  • Able to solve complex problems and provide solutions in communicating with borrowers.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to work in a team environment.

 


Experience and Education:

  • Associates degree and one (1) year of experience required. Candidate may substitute two (2) years of relevant experience either in 3rd party account receivables, sales or customer service in a call center environment.

 


Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of 2 late nights per week. DRSs may work other schedule requirements based upon the need of the department or may change based on management’s discretion.
 
                                               FMS is an Equal Opportunity/Affirmative Action Employer
                                                                     Minority/Female/Disability/Veteran

Collection Unit Manager

Location: Rolling Meadows & Buffalo Grove, IL

  

Position Summary:

The Default Resolution Unit Manager is responsible for managing a team of Default Resolution Specialists (DRSs), ensuring that monthly goals and compliance standards are achieved through monitoring employee performance and providing ongoing training and development.

  

Essential Duties and Responsibilities:

  • Manage DRS team to include participation in selection, work allocation, training, coaching and mentoring, problem resolution, providing input for performance evaluations and corrective actions
  • Monitor DRS performance by conducting a high volume of phone monitors and account audits, providing feedback and training to DRS team
  • Analyze various productivity reports, interpreting results into applied training
  • Identify and mitigate unproductive calls, providing coaching to DRS
  • Perform switch/complaint calls
  • Daily review of program settlement accounts, team NSF’s (insufficient funds) reports, credit card declines, and additional reports as they apply
  • Provide team projections on productivity
  • Participate in and/or conduct staff meetings as needed
  • Ensure payroll submissions are accurate, making corrections in system and updating employee attendance cards as needed
  • Ensure team strives to maintain compliance with FDCPA, Privacy Act, and all federal and state laws governing the industry
  • Maintain expert knowledge of Statement of Work standards and skip tracing

  

Essential Qualifications:

  • Organization and planning; ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects
  • Judgment and decision making; ability to apply general rules to specific problems to produce answers that make sense
  • Innovation and creativity; ability to generate and translate ideas, and adapt to change
  • Teamwork; effectively participate and contribute as a member of a work group
  • Communication; ability to clearly organize and effectively convey information
  • Ability to motivate, develop, and mentor staff in order to optimize their performance
  • Ability to work under pressure and meet specific deadlines
 

Education and Experience:

  • Bachelor’s degree preferred or equivalent work experience
  • Expert knowledge of all laws and regulations governing 3rd party collections, including FDCPA, Privacy Act, and state laws highly preferred
 
 
                                                   FMS is an Equal Opportunity/Affirmative Action Employer
                                                                          Minority/Female/Disability/Veteran

Document Collection Specialist

Location: Rolling Meadows

 

Position Summary:

The Document Collection Specialist is responsible for ensuring that all necessary documentation is completed by the borrower and returned to the private collection agency in a timely manner, by contacting and notifying borrowers of various events, requirements, and discrepancies that occur during the program.

 

Essential Duties and Responsibilities:

  • Contact and notify borrowers by telephone and mail of various events, requirements, and discrepancies that occur during the program, including credit card declines, insufficient funds (NSFs), and missing documents.  Utilize skiptracing methods as needed, when contact by telephone and email are not successful
  • Service live transfers from other units within the company to inform and verify with the borrower which financial documents are required to complete the rehabilitation program
  • Update records and account document activity, including borrowers financial status, demographics, and collection efforts associated with resolving their accounts
  • Verify direct check and credit card payments after reaching established tenure
  • Provide quality customer service to minimize complaints and exposure to legal actions, striving for zero complaints and/or lawsuits
  • Assist in training of new hires
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the industry
  • Adhere to the client Statement of Work standards and FMS guidelines and policies
  • Attain all Key Performance Indicators (KPIs) and monthly performance goals as determined by management
  • Maintain expert knowledge on loan types and rehabilitation approval requirements
 

Essential Qualifications:

  • Organization and planning; ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects
  • Judgment and decision making; ability to apply general rules to specific problems to produce answers that make sense
  • Innovation and creativity; ability to generate and translate ideas, and adapt to change
  • Teamwork; effectively participate and contribute as a member of a work group
  • Communication; ability to clearly organize and effectively convey information
  • Strong active listening skills
  • Ability to work under pressure and meet specific deadlines
 

Education and Experience:

  • Associate’s degree preferred or equivalent work experience
  • One year of experience in 3rd party accounts receivables, sales or customer service in a call center environment 
 
                                                         FMS is an Equal Opportunity/Affirmative Action Employer
                                                                            Minority/Female/Disability/Veteran

Document Processor

Location: Rolling Meadows, IL

 

Position Summary:
Document Processors are responsible for processing all incoming and outgoing correspondence to and from the borrowers, the client, the servicers, and imaging centers. They are to make sure borrowers qualify for the repayment program they participate in by comparing the borrowers’ financial documents to online calculators the Department of ED provides. Rehab Document Processors must meet tight deadlines while completing high quality work.

 

Tasks:

  • Provide customer service in accordance to the U.S. Department of Education Collection Contract
  • Documenting Intellec with account findings such as rejection reasons, correspondence needed, correspondence sent and received
  • Applying applicable smart codes
  • Sending out rehab agreement letters and consolidation applications to borrowers with return labels and envelopes.
  • Updating rehab related screens on Intellec and Titanium including but not limited to addresses, phone numbers, billing, minimums and promised amounts, due dates, status corrections, sale dates, lender names, FedEx tracking numbers, UPDs, Tags, payment arrangements, reference information, POE information, etc
  • Submitting name change request forms for borrowers to the borrower support team
  • Submitting missing payment request forms via EIMF or fax
  • Review, validate, and send printed R&A calculators to ED for Imaging
  • Create missing R&A calculators
  • Review, validate, and send tax forms, the ADOI, and supporting documentation to ED for imaging
  • Validate borrowers pay the correct R&A amounts in accordance to their financial documentation
  • Review, validate, and send copies of received rehab agreement letters to ED for imaging
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the collection industry and the U.S. Department of Education Collection Contract
  • Adhere to the U.S. Department of Education Statement of Work and all FMS guidelines and policies
  • Provide quality customer service to minimize complaints and exposure to legal actions
  • Review reports and update the Intellec System accordingly
  • Perform other duties as assigned by Management

 

Skills:

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Time Management - Managing one's own time and the time of others.
  • Mathematics - Using mathematics to determine borrower’s qualifying payment amount according to the U.S. Department of Education’s requirements.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Must work well in a team environment, as well as independently
  • Must be able to meet deadlines
  • Proficient with Microsoft Office including: Word, Excel, and Outlook

 

Attributes:

  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong.
  • Written Comprehension - The ability to read and understand information and ideas in writing.
  • Oral Expression - The ability to communicate information and ideas so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words.

 

Experience and Education Requirements:

  • Experience in the Student Loan Portfolio industry preferred.
  • Associates Degree and one (1) year experience is required. Candidate may substitute two (2) plus years experience in 3rd party receivables or customer service experience in a call center; or one (1) year administrative clerical experience.

 
                                          FMS is an Equal Employment Opportunity/Affirmative Action Employer

                                                                    Minority/Female/Disability/Veteran

Retention Specialist

Location: Rolling Meadows, IL


Position Summary:

Retention Specialists are responsible for retaining the rehab pipeline and guiding borrowers to completion of their repayment program. They contact and notify borrowers of various events, requirements, and discrepancies that occur throughout their program including but not limited to: credit card declines, NSFs, missing documents, reminder calls, and approaching completion of the program all while remaining within the guidelines of the FDCPA and Privacy Laws. Borrowers are contacted by mail and telephone; however when these methods are not successful for locating a borrower, skip tracing is a resourceful method that will be used. Rehab Follow-up Specialists must become experts on loan types and requirements for funding.

 

Tasks:

  • Meet monthly personal collection goals including Rehabilitation move-ups, saves, and letters and applications returned
  • Assist in training new hires
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook 
  • Strive for zero complaints/lawsuits with all borrowers serviced
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts
  • Perform various administrative functions for assigned accounts and special projects including but not limited to address changes, adding tags, editing user defined pages, adding/editing phone numbers, adding/editing references, adding/editing payment schedules and assisting with rehab submissions Adhere to FDCPA, Privacy Act, and all federal and state laws governing the collection industry and the U.S. Department of Education Collection Contract
  • Adhere to the U.S. Department of Education Statement of Work and all FMS’ guidelines and policies
  • Verify direct check and credit card payments after two years of employment at FMS Perform other duties as assigned by Unit Manager
  • Perform other duties as assigned by Unit Manager

 

Skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  •  Time Management - Managing one's own time
  •  Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
  •  Reading Comprehension - Understanding written sentences and paragraphs in work related documents
  •  Analytical skills – Ability to analyze various account requirements, loan types, and payment schedules Computer literate

 

Attributes:

  • Able to achieve monthly production goals consistently.
  • Able to interact and communicate effectively with other team members in a professional manner.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to manage time effectively in order to ensure assistance is given to team members.
  • Excellent skip tracing skills
  • Able to accurately count dates in order to maximize borrowers’ payment status using the 20 grace period granted by the client

 

Experience and Education Requirements:

  • Associates degree and one (1) experience required. Candidate may substitute two (2) years experience in 3rd party receivables or customer service in a call center environment.  

 

                            FMS is an Equal Employment Opportunity/Affirmative Action Employer

                                                      Minority/Female/Disability/Veteran

 


Openings at i3


 

Student Loan Counselor

Location:  Rolling Meadows, IL

 

Summary:

The i3 Group Student Loan Counselor (SLC) provides quality customer service for student borrowers in helping them understand their rights and responsibilities as it relates to the management of their student loans. In addition, Student Loan Counselors shall initiate conference calls to servicers and lenders to resolve legitimate repayment options for student borrowers. Ultimately, Student Loan Counselors are evaluated on their ability to attain monthly minimum cure expectations & provide best in class quality customer service.

 

Tasks:

  • Meet monthly individual cure goals.
  • Adhere to work schedule as outlined by the Unit Manager.
  • Adhere to FMS/i3 Attendance Policy as outlined in the Employee Handbook.
  • Confer with student borrowers by telephone advising them of options available in handling their student loans.
  • Locate student borrowers and update accounts as needed with current demographic and personal information including address updates and contact information.
  • Initiate conference calls to servicers and lenders to resolve legitimate repayment options for the student borrowers.
  • Strive for zero (0) complaints and/or lawsuits.
  • Maintain consistent production while providing quality customer service care.
  • Follow work standards to meet and exceed Key Performance Indicators.
  • Ensure compliance of Federal and State laws, FMS/ i3 policies and procedures and client SOW.
  • Performs other duties as directed by the i3 Group Unit Manager.

 

Experience and Education:

  • Associate’s degree or higher and a minimum of one (1) year experience required.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of two (2) evening shifts (11:00am-8:00pm).  
 
                                          i3 is an Equal Opportunity/Affirmative Action Employer
                                                  Minority/Female/Disability/Veteran

 


Openings at iontuition


 


 

If an interview is scheduled, you will need to present the following items upon arrival:  1)  Government issued ID (Driver’s license or State ID); and 2)  Current Resume.

 

Contact our Recruiting Department

If you are interested in applying for a position at CEANNATE Corp or any of its subsidiary companies, but don't see an applicable job posting above, please submit your current resume along with a cover letter (.pdf, .doc, and .docx formats are acceptable) to the Recruiting Department at recruiting@ceannate.com where we will attempt to match your skills to open positions within the company.

 

 

CEANNATE Corp and its Subsidiaries are Equal Opportunity/Affirmative Action Employers.

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