Careers


Openings at CEANNATE Corp.


 

Account Executive

Location:  Remote

 

Summary:

The Account Executive is responsible for pipeline development, driving sales revenues, and prospecting and establishing client relationships for current and future revenue growth. The successful candidate must exceed established sales goals amongst one of six targeted sales region. The candidate must also effectively present and negotiate CEANNATE’s services with Senior Management and C-level executives at colleges/universities and private student loan lenders.
Reporting directly to the Regional Sales Manager, the Account Executive shall work with other members of Senior Management in defining an established territory strategy and shall be directly responsible for its execution and overall success.

 


Tasks:

  • Manage the entire sales process from prospecting to close using consultative sales methods
  • Maintain a high level of activity by cold calling and setting sales appointments over the phone and in person
  • Travel and meet face-to-face with clients and prospects
  • Gain access to C-level executives to connect with them and to demonstrate how Ceannate’s services can fulfill their portfolio needs
  • Build a healthy sales pipeline to achieve and exceed monthly/annual sales quota
  • Generate revenue and grow client base: Prospect, qualify, solidify relationships, overcome objections and close new accounts; increase spend and cultivate new relationships laterally and above the primary contact with existing clients
  • Become a subject matter expert by acquiring ongoing marketplace intelligence by researching trends and best practices, reading business publications, seeking out learning and development opportunities, and utilizing internal resources
  • Gather, analyze, and apply business and industry knowledge by studying the clients’ arena, understanding human capital, and using economic and financial data to understand a client's business
  • Act as a trusted advisor by consulting with key decision makers to develop and implement effective solutions, drive business results, and provide clients with a high return on their investment.
 

Attributes:

  • Excellent written and verbal communication skills (technical writing skills preferred)
  • Confident working and communicating with C-level executives and decision makers
  • Results-driven work ethic
  • Strong client relationship building skills based on understanding each client’s needs
  • Self motivated and strategic thinker who is driven to succeed
  • Ability to close opportunities
  • Utilize Salesforce.com and actively monitor and record all sales related activity
 

Experience and Education:

  • Three (3) to five (5) years of sales experience in one of the following sectors: Education, Financial Services, Internet, or Business to Consumer sales
  • Bachelor’s Degree and three (3) to five (5) years experience are required
 

Physical Work Requirements:

  • Must be able to travel on an as needed basis based on defined sales territory
  • Must be able to travel to CEANNATE’s Corporate office on a need basis

Application Developer AS 400 RPG

Location:  Rolling Meadows, IL

 

Summary:

Responsible for writing specifications in applications that are developed using programming languages and other development tools. The Application Developer is responsible for but not limited to designing, building, testing, documenting, implementing, and supporting the applications that are developed. The Application Developer is responsible for documenting and following the internal change management and SDLC plans. The Application Developer will interface with Business Analysts and Operations to put devise a scalable plan that meets the business needs of the requested changes. Perform work responsibilities and respond appropriately to the urgency of situations inside and outside of standard business hours.

 

Responsibilities:

  • Development of code that will support our business needs
  • Technically documenting changes before they reach production and store documentation so that others can easily access and troubleshoot
  • Interfacing with Business Analysts and OPS to develop scalable solutions
  • Ensure that end users are aware of changes being moved to production before the move is made
  • When appropriate, ensure that end user documentation is completed before changes reach production
  • Update all projects in development log along with time allocation (it is expected that 80% of all time should be spent on projects. Upon review of the development log, employee must have 80% of total workable hours for a period tracked on the development log)
  • Complete estimates for projects with direct manager after understanding the scope of each project assigned. Employee is expected to have 85% of projects during a monthly period at or ahead of the time estimations made prior to starting work on the project.
  • Provide error free processes when they reach production


Experience and Education:

  • Bachelor’s degree in Computer Science and three (3) years experience are required.
  • iSeries (AS/400) Programmer Analyst with three (3) plus years of IT experience. (3 or more years experience developing business applications on an iSeries (AS/400).)
  • Must possess a strong working knowledge of the iSeries architecture, and operating system.
  • Must possess strong programming skills in iSeries (AS/400) RPG, ILE, CL, DDS, SQL, SDA, and stored procedures.
  • Relational database knowledge of DB2.
  • Database Technology and Query (SQL)
  • High level knowledge of MS Suite
  • Ability to communicate and work in a team environment
  • Analytical / Strategic mindset
  • Experience with Java, PHP, XML or Web Services highly preferred.
  • Object oriented programming skills (VB.NET, Visual Basic) and or Windows or Web Application Development skills highly preferred.

Business Intelligence Data Analyst

Location:  Rolling Meadows, IL 

 

Summary:

The BI Data Analyst is responsible for creating and maintaining data standards in the data warehouse and associated databases. The primary function of the position is to ensure the integrity of the data. This will include validating, de-duplicating, merging and utilizing information to support operational and Business Intelligence applications and objectives. This role will also be responsible for monitoring and resolving data related support requests from business users.

 

Tasks:

  • Responsible for sanitizing data
  • Maintain data integrity
  • Design requirements for ETL process
  • Assist in building ETL process
  • Assist in developing audit process to track changes
  • Develop reports using Cognos
  • Fulfill ad-hoc data requests from internal and external clients
  • Assist in designing and developing dashboards
  • Assume Subject Matter Expert role in various divisions of the Company
  • Analyze data to identify various trends, patterns, perform action-reaction analyses to drive Operations strategy
  • Provide recommendations for database design


Attributes:

  • Strong technical skills; be able to work with multiple platforms, integrate data with various sources
  • Strong problem solving and analytical skills; able to think outside of the box, on a consistent basis
  • Strong working knowledge of all Microsoft Office suite programs and Microsoft operating systems
  • Excellent time management and organizational skills
  • Ability to work independently (as well as within a team environment) and unsupervised
  • Ability to work a flexible day schedule required; including Saturday rotation and occasional evenings
  • Aptitude for Technology – Be able to discuss ideas related to technology and understand basic concepts of coding, servers, and data flow
  • Willingness to learn new technology
  • Attention to detail

  

Experience and Education:

  • Bachelor’s degree and two (2) years experience are required. Candidate may substitute three (3) plus years experience of SQL programming.
  • Experience with relational database systems
  • Strong knowledge of SQL (DB2/Microsoft SQL) required
  • Working knowledge of SSIS required
  • Hands-on experience with leading BI tool(s) preferred
  • Working knowledge of XML preferred
  • Analytical and Technical mindset

Business Intelligence SQL Developer

Location:  Rolling Meadows, IL

 

Summary:

A meticulous curator of SQL & T-SQL databases, attention-to-detail will aid while the developer maintains a sophisticated database schema. SQL Server Developer will be responsible for building SQL & T-SQL transactional systems and update systems. Additionally, the SQL Server Developer will use SSIS to develop ETL processes.

 


Tasks:

  • Develop TSQL to facilitate ETL process
  • Responsible for creating optimized code
  • Develop SSIS packages to use TSQL to facilitate ETL process
  • Implement error handling within SSIS packages
  • Develop audit process to track changes
  • Develop reports using Cognos
  • Manage report, dashboard and scorecard delivery
  • Document code
  • Build and manage data dictionary
  • Build reliable and accurate solutions
  • Build database objects as designed by the architect

 


Attributes:

  • Strong technical skills; be able to work with multiple platforms, integrate data with various sources
  • Strong problem solving and analytical skills; able to think outside of the box, on a consistent basis
  • Strong working knowledge of all Microsoft Office suite programs and Microsoft operating systems
  • Excellent time management and organizational skills
  • Ability to work independently (as well as within a team environment) and unsupervised
  • Ability to work a flexible day schedule required; including Saturday rotation and occasional evenings
  • Aptitude for Technology – Be able to discuss ideas related to technology and understand basic concepts of coding, servers, and data flow
  • Willingness to learn new technology
  • Detail oriented

 


Experience and Education:

  • Bachelor’s degree and two (2) plus years experience is required. Candidate may substitute three (3) plus years of SQL programming experience
  • Experience with relational database systems
  • Strong knowledge of SQL (DB2/Microsoft SQL) required
  • Working knowledge of SSIS required
  • Hands-on experience with leading BI tool(s) preferred
  • Working knowledge of XML preferred
  • Technical mindset
  • Ability to communicate and work in a team environment

Client Services Specialist

Location:  Rolling Meadows, IL

 

Summary:

The position is responsible for communicating with designated clients on matters ranging from routine operations to escalated service issues acting as the liaison for the operation staff and the client. Responding and sending e-mails and adhering to Client processes and procedures.

 

Tasks:

  • Adhere to work schedule as outlined by the Client Services Manager.
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook.
  • Interact with designated Clients on concerns and issues
  • Provide daily, weekly and monthly Client reports
  • Responding and sending e-mails
  • Responsible for creating and sending outbound files
  • Responsible for receiving and processing inbound files
  • Interact with FMS internal management team
  • Responsible for sending forecasts to designated clients

 

Experience and Education:

  • Strong oral and written communication skills.
  • Minimum of 6 months experience in Client Services or Client Services Support position.
  • Strong problem-solving skills.
  • Project management.
  • Ability to work independently.
  • Ability to multi task.
  • Previous management experience preferred.
  • Associate’s degree and one (1) year experience required. Candidate may substitute two (2) plus years of relevant experience in a related area and / or industry.
  • Strong knowledge of Microsoft Windows, Word, Excel and Outlook.
  • A good knowledge of collections is a plus but not required.

Corporate Trainer

Location:  Rolling Meadows, IL

 

Summary:

The Trainer shall be responsible for the delivery of learning programs associated with the initial new hire learning curriculum. The Trainer’s primary focus is to manage this by conducting learning modules, administering proficiency exams/quizzes, conducting surveys, and ensuring that all new hire training methodologies adhere to the Department’s Statement of Work. Moreover, the Trainer shall facilitate additional learning programs including the “On-the-Job” (OJT) training program and monthly workshops.

 

Tasks:

  • Ensure that employees adhere to all Federal and State laws including FERPA, the Privacy Act, and FISMA.
  • Ensure that all learning curriculums and modules are updated.
  • Administer all proficiency exams/quizzes as required under each learning curriculum.
  • Ensure that all new hires successfully complete all required proficiency exam/quizzes.
  • Record all new hire training activities through the initial Training Scorecard.
  • Evaluate new hires and their progress through oral and written reports.
  • Conduct training workshops as recommended by the Director.
  • Review daily, weekly and monthly audit reports delivered by the Audit and Compliance Department.
  • Assist in the handling and retraining of employees that have been issued Employee Corrective Action Forms (CAFs).
  • Review key performance indicators (KPI) in order to identify learning opportunities.
  • Ensure that all training methodologies and materials are delivered consistently.
  • Ensure that all required annual employee recertification exams are conducted.
  • Provide feedback to the Training Manager, Audit & Compliance Department, and Sr. Managers of the respective Division/Company.
  • Performs other duties as required in order to improve the overall department’s quality and efficiency.

 

Attributes:

  • Able to interact and communicate effectively with other employees in a professional manner.
  • Able to present ideas, concepts, and materials to a large or small audience.
  • Willingness and desire to learn multiple learning curriculums across Ceannate’s business verticals.
  • Able to work independently and handle multiple tasks.
  • Able to identify and adapt to various adult learning styles.
  • Able to develop and present materials in various formats such as MS Word, Excel, PowerPoint, and PDF.
  • Excellent writing skills are required and candidate may be required to demonstrate such skills.

 

Experience and Education:

  • A minimum of two (2) years of call center experience related to student loans, accounts receivables, or education-based counseling with schools and universities.
  • A minimum of at least 1 year of experience directly related to the training and development of staff.
  • For internal candidates, must be a Subject Matter Expert (SME) for a minimum of 6 months in one of the following Divisions: Government Services, Private Services, or the i3 Group.
  • Associates Degree required.

 

Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must work at a minimum of 45 hours per week.
  • Must be able to travel to and from all Company offices.

Manager of Infrastructure Services

Location:  Rolling Meadows, IL

 

Summary:

Responsible for the management and oversight of the Ceannate Corp Infrastructure Services Department including predictive dialer management, telecommunications, engineering, help desk, administration, and operations related processes, tasks, and personnel for the Ceannate Corp companies including FMS Investment Corp, i3 Group, LLC, and Loanlook, Inc. 

 

Tasks:

  • Creates and establishes a shared vision for the department.
  • Develops personnel skill sets and attributes.
  • Ensures that all work is completed in a timely and efficient manner.
  • Facilitates an environment of teamwork both internal and external to the department.
  • Creates an environment based on customer service and professionalism
  • Complies with five-nines uptime directive
  • Develop, direct, and manage departmental strategic plans, policies, programs, and schedules to accomplish corporate goals and objectives.
  • Evaluate department overall operations frequently and consistently and recommend enhancements.
  • Advise senior management on strategic direction changes in support of business goals and objectives.
  • Perform capacity planning and budgeting to support current and future initiatives.
  • Implement processes and systems to facilitate the orderly and efficient capture, storage, processing, and dissemination of information.
  • Interact with employees at all levels regarding internal and external operations to identify areas of improvement that can be facilitated by the department.
  • Identify emerging information technologies to be assimilated, integrated, and introduced within the company.

 

Attributes:

  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Effective Communication Skills - The ability to communicate with other people in a manner, which leads to the accomplishment of the goal or task at.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Teamwork – The ability to lead or follow others as appropriate in order to most effectively accomplish the goal or task at hand.
  • Complex Problem Solving - Identifying complex problems and review related information to develop and evaluate options and implement solutions.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

 

Experience and Education:

  • Bachelor’s Degree in an Information Technology related field and five (5) years management experience are required.
  • Five (5) Years demonstrated technical and management experience in each of the following areas:
  • Predictive Dialer Management
  • Telecommunications Procurement and Management
  • Engineering Services
  • Help Desk Services
  • Network Administration
  • Information Technology Operations
  • Budgeting and Strategic Planning
  • Team Building and Communication
  • Capacity Planning
  • Knowledge Enhancement

  

Schedule:       

  • Work will require night, weekend, and holiday hours as part of its weekly schedule.
  • Standard work schedule is expected to be Monday thru Friday beginning at 7:00 AM.

.NET Developer

Location:  Rolling Meadows, IL

 

Summary:

Work with a team of highly skilled developers to develop powerful and engaging portal applications for the Healthcare industry. Responsible for complete development tasks to specification and in accordance with SDLC and standards. Responsible for creating detailed technical and operational documentation for support reference and future development. Perform work responsibilities and respond appropriately to the urgency of situations inside and outside of standard business hours. Responsible for analyzing, designing, maintaining, and developing new and existing applications in the following technologies:

  • Visual Basic
  • VB.NET
  • ASP.NET
  • MVC
  • LINQ
  • C#
  • Java Server Pages
  • Microsoft SQL Server
  • Microsoft Internet Information Server
  • XML


Tasks:

  • Adherence to all aspects of the System Development Life Cycle.
  • Developing and supporting client-server applications using the above-mentioned technologies.
  • Developing and supporting intranet and internet websites using the above-mentioned technologies.
  • Create custom reports and inquiry procedures.
  • Create flows and programs, which interact with and serve as extensions of core applications
  • Performs and may direct software coding, testing, debugging, documentation, and installation tasks for on-line applications in accordance with industry best practices and specific internal procedures and standards.
  • Contributes to the development and direction of task identification, work effort estimates, and work schedules for development and maintenance activities.
  • May participate in client committees and may coordinate client involvement in development and maintenance tasks as needed.


Experience and Education:

  • Bachelor’s degree in Computer Science and one (1) year experience are required.
  • Minimum of 1 year experience with each of the following technologies:
    • Visual Basic
    • VB.NET
    • ASP.NET
    • MVC
    • LINQ
    • C#
    • Java Server Pages
    • Microsoft SQL Server
    • Microsoft Internet Information Server
    • XML

Network Administrator

Location:  Rolling Meadows, IL

 

Summary:

The Network Administrator is primarily responsible for the administration and maintenance of the following systems and services:

  • Security Related Monitoring and Reviews
  • Tier 3 Desktop Support for the Rolling Meadows office
  • Project Implementation
  • Policy and Procedure Creation and Modification
  • Infrastructure Administration and Maintenance including, but not limited to moves, adds, changes, and removals:
    • Sophos Anti-virus
    • Orion Solar Winds
    • Microsoft System Center 2007
    • WebSense Content Filtering
    • RSA SecureID
    • Ironport Anti-Spam and Encryption Control
    • Mitel 3300 VOIP Phone System
    • Dial Connection Dialer Platform running on Dell Servers
    • Avamar Backup
    • Active Directory
    • File and Print Servers
    • Windows 2008 enterprise and data center
    • Exchange 2007 front-end / back-end with clustering
    • MS SQL 2008 with clustering
    • Sophos Anti-virus
    • Windows Terminal Servers with Thin Clients / Thin Stations on the desktop
    • PGP Desktop and HP Protect Tools Encryption
    • Compliance Requirements – FISMA, PCI-DSS, ISO 27001 and 27002, FERPA, SAS 70
  

Tasks:

  • Account management including creation, modification, and removal of network, badge, alarm, and application access.
  • Account administration including account unlocks and password resets.
  • Tier 3 desktop and telephony support.
  • Conduct system and security monitoring and reviews.
  • Support and maintain the CEANNATE infrastructure
  • Implement new infrastructure projects
  • Create and modify security and technology related procedures and policies
  • Participate in the following annual processes:
    • Security assessments
    • Risk Assessments
    • Incident Response
    • Security Awareness
    • Business Continuity Plan Testing
 

Experience and Education:

  • Bachelor’s Degree in an Information Technology related field is required.
  • 2 years experience in each of the following areas:
    • Help Desk Services
    • Security Related Monitoring and Reviews
    • Logical and Physical Security Administration
    • Desktop Support
    • Technical Documentation
    • Infrastructure Support
    • Phys Job Title: Network Administrator
    • Working conditions are normal for an office environment.
    • Work will require occasional evening, weekend and holiday hours.

Network Engineer

Location:  Rolling Meadows, IL

 

Summary:

  • Cisco Phone Systems
  • Security Related Monitoring and Reviews
  • Limited Desktop Support for the Schaumburg office
  • Project Implementation
  • Policy and Procedure Creation and Modification
  • Security Testing and Assessment
  • Infrastructure Support
  • Cisco Backbone in the data centers
  • HP Pro-Curve PoE Switches in call centers
  • Sophos Anti-virus
  • TriGeo Event Correlation
  • Orion Solar Winds
  • Microsoft System Center 2007
  • WebSense Content Filtering
  • Juniper SSG 320 Firewalls
  • Juniper SA 4500 SSL VPN
  • RSA SecureID
  • Ironport Anti-Spam and Encryption Control
  • Cisco ACS
  • AT&T managed routers and MPLS WAN
  • Dial Connection Dialer Platform running on Dell Servers
  • Compliance Requirements – FISMA, PCI-DSS, ISO 27001 and 27002, FERPA, SAS 70
 


Tasks:

  • Account management including creation, modification, and removal of network, badge, alarm, and application access.
  • Account administration including account unlocks and password resets.
  • Tier 3 desktop and telephony support.
  • Conduct system and security monitoring and reviews.
  • Support and maintain the FMS infrastructure
  • Implement new infrastructure projects
  • Create and modify security and technology related procedures and policies
  • Participate in the following annual processes:
  • Security assessments
  • Risk Assessments
  • Vulnerability Scanning
  • Penetration Testing
  • Incident Response
  • Security Awareness
  • Business Continuity Plan Testing
 


Experience and Education:

  • Bachelor’s Degree in an Information Technology related field is required.
  • 5 years experience in each of the following areas:
    • Telephony (VOIP and Cisco)
    • Help Desk Services
    • Security Related Monitoring and Reviews
    • Logical and Physical Security Administration
    • Desktop Support
    • Technical Documentation
    • Infrastructure Support
    • Phys Job Title: Network Engineer
    • Working conditions are normal for an office environment.
    • Work will require occasional evening, weekend, and holiday hours.

Policy and Procedures Writer/Auditor

Location: Rolling Meadows, IL


Summary:

The Policy and Procedures Writer/Auditor will compose, maintain, and direct the creation of Company Compliance policies and procedures and will conduct audits on established processes.

 

Tasks:

  • Review policies and procedures for accuracy and make recommendation for adjustments based on client and company workflows and regulatory changesEnsure policy and procedures are entered and tracked in our internal document retention system. 
  • Assist various operations and shared services departments with composing policies and procedures
  • Maintain and create clear and concise policy and procedure documentation to promote compliance with company, client, and legal requirements
  • Maintain knowledge of all CEANNATE and client-specific security requirements as well as all laws and regulations pertaining to debt collection including but not limited to FDCPA, Privacy Act, GLBA, EFTA, ECOA, DODD Frank, FCRA, and pertinent state and federal lawsConduct process audits of internal control systems by completing audit worksheets, questionnaires, and other audit vehicles
  • Perform proactive audits based on historical client audit formats and findings
  • Conduct mock audit interviews with employees to vet understanding and compliance with existing and proposed policies and procedures
  • Compile audit findings into detailed reports and prepare summaries for management staff
  • Perform other related duties as assigned by management
  • Attend conferences, trade shows, and participate in other professional development initiatives to develop and maintain industry and regulatory knowledge
 

Attributes:

  • Technical Skills -- Strong proficiency with MS Office Suite required; Technical Writing capacity
  • Presentation Skills – Excellent written and verbal communication, ability to create clear and concise technical documentation, problem solving, deadline-oriented, process improvement, interdepartmental coordination, market knowledge
  • Self-starter with strong organization skills and ability to handle multiple projects
  • Able to interact and communicate effectively with other team members in a professional manner
  • Able to work independently and handle multiple tasks while maintaining personal work standards
  • Able to manage time effectively in order to ensure projects are completed timely

Experience and Education:

  • Two (2+) plus years experience preferably in a corporate environment with general knowledge of the accounts receivables industry; or Candidate may substitute one (1) year of industry experience for relevant technical writing experience.
  • Bachelor’s degree in English or related field; candidate may substitute BA requirement with an Associate’s degree in English or like and two (2) years relevant financial service compliance – or technical writing experience

Software Quality Assurance Tester

Location:  Rolling Meadows, IL 

 

Summary:

Responsible for the testing of all custom application development work completed by the CEANNATE Corp. Application Development Services department to ensure that the product being released meets the following criteria:

  • Meets the operational needs as defined by the Business Analyst
  • Is free of errors and bugs and passes all test scripts
  • Adheres to best‐practices coding standards and complies with all company security standards


Tasks:

  • Conduct software compatibility tests with programs, hardware, operating system, and network environments.
  • Create and maintain databases of known test defects.
  • Design test plans, scenarios, scripts and procedures.
  • Design, develop, or purchase automated testing tools.
  • Develop or specify standards, methods, or procedures to determine product quality or release readiness.
  • Develop testing programs that address areas such as database impacts, software scenarios, regression testing, load testing, negative testing, error or bug retests, and usability.
  • Document software defects, using a bug tracking system, and report defects to the Manager of Development Services.
  • Monitor bug resolution efforts and track successes.
  • Document test procedures to ensure replicability and compliance with standards.
  • Evaluate or recommend software for testing or bug tracking.
  • Identify program deviance from standards and suggest modifications to ensure compliance. Identify, analyze, and document problems with program function, output, online screen, or content.
  • Install and configure recreations of software production environments to allow testing of software performance.
  • Monitor program performance to ensure efficient and problem‐free operations.
  • Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
  • Perform initial debugging procedures by reviewing configuration files, logs, and code to determine source of error.
  • Perform security assessment and vulnerability scanning on products to be released.
  • Plan test strategies and schedules in accordance with project scope and delivery dates.
  • Maintain the currency, efficiency, thoroughness, and effectiveness of all test scripts.
  • Conduct historical analysis and trending of test results.
  • Review software documentation to ensure technical accuracy, compliance, and completeness.

 

Education and Experience:

  • Bachelor’s Degree in a Software Quality Assurance related area and three (3) years experience in Application Development or Software Quality Assurance as related to RPG, Java, C#, DB2, Microsoft SQL, ASP.NET, and VB.NET.

Training Unit Manager

Location:  Buffalo Grove, IL

 

Summary:

The Training Unit Manager’s primary focus is to further develop new hires who have successfully passed their initial training curriculum through coaching and mentoring [NOTE: This training unit will consist of 8-10 DRSs with tenures of ninety (90) days or less]. In addition, the Training Unit Manager will also conduct individualized training in alignment with the methodologies and materials as outlined by the Training & Development Department. Moreover, the Training Unit Manager will be responsible for ensuring that monthly goals and compliance standards are achieved through the monitoring of DRS activities.

 

Tasks:

  • Meet monthly team resolution goals as prescribed by the Sr. Manager.
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook.
  • Manage staff and prepare work schedules.
  • Ensure that staff members adhere to all Federal and State laws including the Privacy Act and FDPCA. As such, the Training Unit Manager shall strive to maintain zero (0) complaints and/or lawsuits of all staff members.
  • Review all audits and Corrective Action Forms (CAFS) of staff members generated by FMS’ Audit and Compliance Department.
  • Review key performance indicators (KPIs) of daily productivity reports in order to identify learning opportunities.
  • Perform daily and/or weekly phone monitors and account audits.
  • Perform switch/complaint calls as needed.
  • Conduct individual side-by-sides.
  • Conduct monthly training evaluations and create individual training plans for existing staff.
  • Provide feedback on the development of staff to the Training & Development Department and ED Senior Management as needed.
  • Provide team projections to Training & Development and Government Services Senior Management.
  • Daily review of rehabilitation and compromise accounts.
  • Daily review of team NSF’s and credit card declines.
  • Daily review of Rehab, Front Line, AWP, RPC% and Conversion goals.
  • Participate in formal training sessions.

 

Attributes:

  • Able to interact and communicate effectively with other team members in a professional manner.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to motivate, develop, and mentor 90-day collectors in order to optimize their performance in Rehabilitation P+I and Activation goals.
  • Ability to analyze various production reports and interpret results into necessary training.

 

Experience and Education:

  • A minimum of two (2) years of ED or Student Loan Portfolio or Call Center experience. A minimum of at least one (1) year of experience directly related to the training and development of staff.
  • Bachelor’s degree and two (2) years experience required. Candidate may substitute an Associate’s degree and three (3) years related training experience for lack of direct Department of Education or Student Loan Portfolio experience.

 

Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must work 2 late nights (12 pm-9 pm) per week and 2 weekends per month.
  • Some travel required to Corporate in Rolling Meadows, IL

 


Openings at FMS


 

Default Resolution Specialist - Private

Location: Buffalo Grove, IL

 

Summary:

Default Resolution Specialists (DRSs) are responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skiptracing sources (i.e. internet) in order to resolve their obligations using various voluntary and non-voluntary client programs. In addition, they will perform the following activities on all client accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to all Client SOW standards; iii) skiptrace to locate borrowers; and iv) update records and document resolution activity on FMS’ INTELEC Resolution System.

 

Tasks:

  • Attain all Key Performance Indicators (KPI’s) and monthly performance goals as determined by Management.
  • Adhere to work schedule as outlined by the Default Resolution Unit Manager (DRUM).
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook.
  • Contact borrowers by telephone to negotiate payment in full or best qualifying program to resolve delinquent accounts.
  • Locate and notify borrowers of delinquent student loan accounts by mail or telephone.
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts.
  • Perform various administrative functions for assigned accounts such as the recording of address changes and contact numbers.
  • Strive for zero (0) complaints and/or lawsuits.
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the 3rd party collection industry.
  • Adhere to all client SOW standards and all FMS’ guidelines and policies.
  • Perform other duties as assigned by the Default Resolution Unit Manager.

 

Attributes:

  • Able to interact and communicate effectively with borrowers and 3rd parties in a professional manner.
  • Able to solve complex problems and provide solutions in communicating with borrowers.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to work in a team environment.

 

Experience and Education:

  • Associate’s degree and one (1) year experience required. In lieu of the higher education requirement candidate may substitute two (2) years experience working in a Call Center, Sales, Retail, Customer Service, and/or Accounts Receivables capacity.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of 2 late nights per week and 2 Saturdays per month. DRSs may work other schedule requirements based upon the need of the department or may change based on management’s discretion.

Default Resolution Specialist - Government Services

Location:  Rolling Meadows, IL

 

Summary:

Default Resolution Specialists (DRS) are responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skiptracing sources (i.e. internet) in order to resolve their obligations using various programs available under the U.S. Department of Education Contract. In addition, they will perform the following activities on all ED accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to the U.S. Department of Education Contract; iii) skiptrace to locate borrowers; and iv) update records and document activity on FMS’ INTELEC Collection System.

 


Tasks:

  • Attain all Key Performance Indicators (KPI’s) and monthly performance goals (i.e. Frontline fees and Rehabilitation Setups & Dollars) as determined by Management.
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook.
  • Contact borrowers by telephone to negotiate payment in full or best qualifying program to resolve delinquent accounts with the U.S Department of Education contract.
  • Strive for zero (0) complaints and/or lawsuits.
  • Locate and notify borrowers of delinquent student loan accounts by mail or telephone.
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts.
  • Perform various administrative functions for assigned accounts including the recording of address changes and purging of deceased borrower records.
  • Provide quality customer service to minimize complaints and exposure to legal actions.
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the industry and the U.S. Department of Education Collection Contract.
  • Adhere to the U.S. Department of Education Statement of Work and all FMS’ guidelines and policies.
  • Perform other duties as assigned by the Default Resolution Unit Manager.

 


Attributes:

  • Able to interact and communicate effectively with borrowers and 3rd parties in a professional manner.
  • Able to solve complex problems and provide solutions in communicating with borrowers.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to work in a team environment.

 


Experience and Education:

  • Associates degree and one (1) year of experience required. Candidate may substitute two (2) years of relevant experience either in 3rd party account receivables, sales or customer service in a call center environment.

 


Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of 2 late nights per week and 2 Saturdays per month. DRSs may work other schedule requirements based upon the need of the department or may change based on management’s discretion.

 


Openings at i3


 

Client Relations Account Executive

Location:  Rolling Meadows, IL

 

Summary:

The Client Relations Account Executive will provide subject matter expertise and support to all of our clients for high level, highly complex solutions. This position will work closely with the Sales, Operations, and the Information Technology teams, as well as existing and prospective clients.  This position will be responsible for various areas of customer service including the review and scoping of all projects, workflows, standard and custom reporting requests, and on boarding solutions. The successful candidate will provide detailed insight to the IT staff comprised of Business Analysts and Developers in regard to all external client related requests. The Client Relations Account Executive will be required to attend all customer related meetings and provide direct insight on task statuses and completion dates to our customers.

 

Tasks:

  • Lead all new client implementations for i3 clients
  • Analyze existing client and prospect requests in an effort to provide solutions insight
  • Document projects and solutions needed to implement new customers and provide detailed analysis of all customer requests
  • Engage appropriate sales, operations support or information technology resources to refine opportunity requirements and design client solutions
  • Work with Sales and Operations to ensure that client needs are met based on set expectations; work closely with the team to identify methods for strengthening client communication.
  • Disseminate customer needs and the penetration strategy and tactics to bring alignment to company product road maps and sales activities
  • Remain constantly alert to opportunities to develop, improve and maintain client relationships.
  • Develop relationships with clients by understanding the customers’ business strategies and providing them with consultative services that meet their needs.
  • Apply critical and strategic thinking while developing solution alternatives that achieve the value expectations of the customer.
  • Generate new opportunities by developing and executing a strategy to protect and grow existing revenue streams on a client-specific basis
  • Address client inquiries and coordinate timely resolution
  • Communicate on a regular basis with all designated clients; become their first point contact, escalation and incident management
  • Facilitate Enhancement and Change requests from clients
  • Deliver complete, verifiable, and traceable requirements which fully capture the business need and contract requirements.
  • Research billing issues
  • Maintain client history databases and other pertinent documentation to monitor overall account activity
  • Support the company’s goals and values; establish an excellent working relationship with new and existing clients continuously striving to improve the business relationship and level of overall service being provided
  • Communicate and coordinate project efforts with departmental functional managers, external operational managers, and external clients to ensure successful project completion
  • Serve as a liaison between project stakeholders including the business units and areas of IT.
  • Serve as a consultant to project members concerning coordination, communication, and stakeholder issues that arise.

 

Experience and Education:

  • Bachelor’s degree  and a minimum of three (3) years’ experience as a Client Relations, or Account Executive with an emphasis on handling medium to large scale clients
  • Strong Project Management skills with proven history of successful project completion; PMI certification
  • Strong interpersonal skills required for a team environment
  • Analytical / Strategic mindset
  • Excellent demonstration, presentation, negotiation, and conflict resolution skills
  • Excellent written and verbal communication skills
  • Knowledge of the default aversion or student loan industry a plus
  • Advanced skills in Microsoft Word, Excel, PowerPoint, MS Project, Outlook, Visio, and Access;
  • Solid time management skills; ability to multi-task and prioritize projects
  • Able to commit to long hours of work when necessary to reach goals
  • Available for 25-50% travel
  • Ability to develop excellent knowledge of all products and services; market; and competition

 

Physical Requirements:

  • Working conditions are normal for an office environment
  • Valid driver’s license and reliable transportation are required
  • Must be able to be insured under company policies
  • Schedule may require night, weekend, and holiday hours as part of its weekly schedule. 

Student Loan Counselor

Location:  Rolling Meadows, IL

 

Summary:

The i3 Group Student Loan Counselor (SLC) provides quality customer service for student borrowers in helping them understand their rights and responsibilities as it relates to the management of their student loans. In addition, Student Loan Counselors shall initiate conference calls to servicers and lenders to resolve legitimate repayment options for student borrowers. Ultimately, Student Loan Counselors are evaluated on their ability to attain monthly minimum cure expectations & provide best in class quality customer service.

 

Tasks:

  • Meet monthly individual cure goals.
  • Adhere to work schedule as outlined by the Unit Manager.
  • Adhere to FMS/i3 Attendance Policy as outlined in the Employee Handbook.
  • Confer with student borrowers by telephone advising them of options available in handling their student loans.
  • Locate student borrowers and update accounts as needed with current demographic and personal information including address updates and contact information.
  • Initiate conference calls to servicers and lenders to resolve legitimate repayment options for the student borrowers.
  • Strive for zero (0) complaints and/or lawsuits.
  • Maintain consistent production while providing quality customer service care.
  • Follow work standards to meet and exceed Key Performance Indicators.
  • Ensure compliance of Federal and State laws, FMS/ i3 policies and procedures and client SOW.
  • Performs other duties as directed by the i3 Group Unit Manager.

 

Experience and Education:

  • Associate’s degree or higher and a minimum of one (1) year experience required.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of two (2) evening shifts (11:00am-8:00pm) and one (1) Saturday per month (7:00am-11:00am). 

 


Openings at Loanlook


 

Digital Marketing Manager

Location:  Rolling Meadows, IL

 

Summary:

The Digital Marketing Manager (DMM) oversees the digital marketing strategy for Loanlook, Inc. This individual is responsible for devising and implementing both B2B and B2C strategies that drive traffic, registrations, and engagement across all company portals, applications, and associated client platforms. The DMM will be responsible for identifying, monitoring, and reporting on key performance indicators that measure and inform the effectiveness of the company’s overall digital strategy as well as individual outreach campaigns. This individual will be responsible for augmenting marketing efforts and resources to improve consumer engagement and build awareness among prospective partners in the higher education, financial service, and government sectors. The DMM will interface with business heads to ensure that marketing strategies are aligned with all business objectives across all departments and subsidiary operations. Additionally, this individual will be responsible for creating and/or overseeing the creation of content, messaging, and process flows that will be used to drive the company’s digital marketing initiatives, leveraging internal and external resources and vendors as necessary to accomplished established business development objectives.

 

Duties and Responsibilities:

  • Developing digital marketing plan for the company in conjunction with senior management
  • Devising strategies to drive online traffic Loanlook products and services
  • Devising strategies to increase user engagement
  • Devising strategies to increase B2-B conversion rates
  • Developing and managing digital marketing and email marketing campaigns
  • Utilizing a range of Web-based advertising and marketing techniques including paid search, PPC, CPM, and SEO
  • Overseeing social media strategy and content pipelining
  • Managing online brand and product campaigns to increase brand awareness
  • Improving the usability, design, and content of Loanlook products and services
  • Responsibility for planning and budgeting all digital marketing initiatives
  • Evaluating customer research, market conditions, and competitor data
  • Review new technologies and approaches to continue to enhance digital marketing strategy
  • Engage client contacts to discuss usage and expectations and additional strategies
  • Engage prospective clients to discuss potential user engagement opportunities
  • Manage employees and external resources

 
Attributes:

  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Effective Communication Skills - The ability to communicate with other people in a manner, which leads to the accomplishment of the goal or task at.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Teamwork – The ability to lead or follow others as appropriate in order to most effectively accomplish the goal or task at hand.
  • Strong working knowledge of all Microsoft Office suite programs and Microsoft operating systems
  • Excellent time management and organizational skills
  • Strong problem solving and analytical skills; able to think outside of the box, on a consistent basis
  • Ability to work independently (as well as within a team environment) and unsupervised;
  • Ability to work a flexible day schedule and be available during evening and weekends when necessary

 
Experience and Education:

  • Bachelor Degree in Digital Marketing, Marketing, e-Commerce, New Media or related experience is required.
  • Experience managing online ads, SEO, and analytics specific to digital campaigns
  • Strong understanding of current online marketing concepts, strategy, and best practices
  • Experience in e-commerce, email marketing, and social media
  • Previous experience in similar digital marketing role within a B-2-C environment (B-2B experience is a plus)
  • Ability to communicate and work in a team environment

 
Travel Requirements:

  • Travel may be required

 

If an interview is scheduled, you will need to present the following items upon arrival:  1)  Government issued ID (Driver’s license or State ID);  2) Copy of your highest education degree completed; 3) Social Security Card; and 4) Current Resume.

 

Contact our Recruiting Department

If you are interested in applying for a position at CEANNATE Corp or any of its subsidiary companies, but don't see an applicable job posting above, please submit your current resume along with a cover letter (.pdf, .doc, and .docx formats are acceptable) to the Recruiting Department at recruiting@ceannate.com where we will attempt to match your skills to open positions within the company.

 

 

CEANNATE Corp and its Subsidiaries are Equal Opportunity/Affirmative Action Employers.