Careers


Openings at CEANNATE Corp.


 

Account Executive

Location: Remote

 

Summary:

CEANNATE Corp is a leading provider of business process outsourcing (BPO) services for government, private, and affiliated sectors. Education continues to evolve as one of the three key issues in the national consciousness along with Health and Welfare. Our goal is to provide key expertise in the financial environment surrounding education in the United States.

 

As we continue our phenomenal growth and become the dominant player in our industry, we are seeking Account Executives to continue to build a pipeline of prospective clients, drive sales revenues, and prospect and establish client relationships for current and future revenue growth. The successful candidate must exceed established sales goals within their targeted sales region. The candidate must also effectively present and negotiate CEANNATE’s services with Senior Management and C-level executives at colleges/universities and private student loan lenders.

 

Reporting directly to the VP Sales and Business Development, the Account Executive will work with other members of Senior Management in defining an established territory strategy and shall be directly responsible for its execution and overall success.

 

Key responsibilities include:

  • Manage the entire sales process from prospecting to close using consultative sales methods
  • Maintain a high level of activity by cold calling and setting sales appointments over the phone and in person
  • Travel and meet face-to-face with clients and prospects
  • Gain access to C-level executives to connect with them and to demonstrate how Ceannate’s services can fulfill their portfolio needs
  • Build a healthy sales pipeline to achieve and exceed monthly/annual sales quota
  • Generate revenue and grow client base: Prospect, qualify, solidify relationships, overcome objections and close new accounts; increase spend and cultivate new relationships laterally and above the primary contact with existing clients
  • Become a subject matter expert by acquiring ongoing marketplace intelligence by researching trends and best practices, reading business publications, seeking out learning and development opportunities, and utilizing internal resources
  • Gather, analyze, and apply business and industry knowledge by studying the clients’ arena, understanding human capital, and using economic and financial data to understand a client's business
  • Act as a trusted advisor by consulting with key decision makers to develop and implement effective solutions, drive business results, and provide clients with a high return on their investment.
  • Perform additional duties as assigned.

 

Additional Skills:

  • Excellent written and verbal communication skills
  • Confident working and communicating with C-level executives and decision makers
  • Results-driven work ethic
  • Strong client relationship building skills based on understanding each client’s needs
  • Self motivated and strategic thinker who is driven to succeed
  • Ability to close opportunities
  • Utilize Salesforce.com and actively monitor and record all sales related activity
  • Must be able to travel on an as needed basis based on defined sales territory
  • Must be able to travel to Ceannate’s Corporate office on an as needed basis

 

Experience/Education:

  • Bachelor’s degree in sales or marketing
  • Demonstrated sales experience in one of the following sectors: Education, Financial Services, Internet, or Business to Business sales

 

Physical Work Requirements

  • Must be able to travel on an as needed basis based on defined sales territory
  • Must be able to travel to CEANNATE’s Corporate office on a need basis

 

CEANNATE Corp is an Equal Opportunity / Affirmative Action Employer

Minority / Female / Disability / Veteran

Auditor

Location:  Rolling Meadows, IL

 

Summary:

This individual is responsible for conducting audits to ensure that CEANNATE meets all compliance regulations, work effort requirements, and internal processes are being followed. This person must be able to work independently, possess excellent communication skills, and meet all required deadlines.

 

Tasks:

  • Conducting phone monitors and review documentation on the system.
  • Performing daily, weekly, and monthly routine audits.
  • Performing daily, weekly, and monthly non-production audits.
  • Update audit score cards.
  • Create and send emails
  • Meeting weekly/monthly audit goals as prescribed by the Sr. Management.
  • Thorough understanding of laws/regulations and internal P&Ps.
  • Communicate any findings and recommendations to management.
  • Adhere to work schedule as outlined by the Compliance Unit manger
  • Adhering to CEANNATE’s Policies as outlined in the Employee Handbook.
  • Perform other duties as assigned by management

 

Experience and Education:

  • Associates degree and one (1) year experience required. Candidate may substitute two (2) plus years of relevant experience in customer service or related area/industry.
  • Strong problem-solving skills
  • Ability to work independently or as a team
  • Proficient with Microsoft products

 

Physical Requirements:

  • Working Conditions are normal for office environment
  • Must work 40 hours per week
  • Typing
  • Sitting for a long period of time
  • Using headphones or earphones to listen to call recordings
  • Standard work

Content Development Specialist

Location: Rolling Meadows, IL

 

Summary:

The Content Development Specialist is responsible for developing the voice for all aspects of the organization’s online presence through writing, editing, and proofreading content across digital and print mediums. The Content Development Specialist will also work alongside other internal marketing specialists and agency partners to otherwise create interactive and multi-media content for a variety of marcom materials and campaigns.

 

Responsibilities:

  • Write or otherwise develop marketing content including web and email copy, opinion pieces, case studies, white papers, news releases, articles, ad content, info-graphics, presentation material, video scripts, talking points, conference/tradeshow materials, etc.
  • Work with internal and external graphic designers and web development experts to develop multi-media content across websites, mobile applications, social media platforms, and related digital platforms
  • Distill complex, technical concepts into informative, easily-consumable messages, customizing content to the audience, venue and overarching dialogue
  • Develop, maintain, and promote adherence to style guidelines with emphasis on comprehension, usability and professionalism
  • Provide timely feedback and insights gained from content deployment and monitoring into Marketing, Sales and Operations teams to help inform and evolve strategies
  • Interpret and update key messaging matrix to align content to brand promises across varying mediums and audiences
  • Develop and maintain library of content categorized by prospect, client, business line, products, service, content type, and timeframe with proper authorship and revision history meta data attached
  • Implement and adhere to proper version control procedures
  • Create, or work with internal or external experts to create, content optimized for the web
  • Stay abreast of regulatory, industry, and product/service trends and incorporate related key messages into appropriate content
  • Execution of components of the marketing plan that support all business units in driving sales.
  • Manage tasks and workload to deliver timely results.
  • Work with Marketing Director to ensure proper brand messaging and delivery of required marketing efforts to meet company goals.
  • Contribute to the development of a comprehensive marketing expense budget in support of the organization.
  • Understanding of the competitive landscape to ensure proper positioning and assist with driving product development

 

Qualifications:

  • Solid understanding of AP Style ability to quickly ascertain new/unfamiliar styles
  • Strong grasp of text and image relationships
  • Solid understanding of SEO principles
  • Proficient with MS Office suite including Word, PowerPoint, and Excel
  • Experience with WordPress or similar CMS 

 

Education and Experience:

  • Bachelor’s degree in Journalism, English, Communications or other relevant field is required
  • Minimum 2 years experience writing and developing marketing communications at an agency or in-house marcom department; B2B experience preferred

 

Ceannate Corp is an Equal Opporunity/Affirmative Action Employer

Minority/Female/Disability/Veteran

Graphic Designer

Location: Rolling Meadows, IL

 

Position Summary:

The Graphic Designer will work as part of a team that creates reports, infographics, web graphics, marketing materials, websites, email designs, interactive media, and video storytelling. The Graphic Designer will help communicate progressive ideas and arguments through clear, visually compelling design. The Designer’s primary responsibility is the layout and production of print publications, as well as visuals and design for the web.

 

Essential Duties and Responsibilities:

  • Conceptualize, create, revise, and finalize graphic content for use across a variety of digital and print mediums including, but not limited to, website and social media content, e-blasts, banner ads, videos, brochures and flyers, event signage, print ads, etc.
  • Work with internal teams and agency partners to integrate graphic works into broader marketing communications and campaigns
  • Design, lay out, and produce reports and other publications, often including photos and magazine-style visual techniques
  • Create charts, graphs, and infographics from data, working with report authors and subject matter experts to ensure accuracy and alignment with key messages
  • Manage graphic workflow, working with print vendors and advertisers to produce all printed materials and to ensure that they arrive on schedule
    • Maintain a library of stock and custom imagery, versioning and cataloguing content to support future reference, use, and customization
    • Perform basic photography and video capture duties as assigned
    • Develop, maintain, and promote adherence to style guidelines with emphasis on brand consistency

 

Additional Duties and Responsibilities:

  • Execution of components of the marketing plan that support all business units in driving sales.
  • Manage tasks and workload to deliver timely results.
  • Work with Marketing Director to ensure proper brand messaging and delivery of required marketing efforts to meet company goals.
  • Contribute to the development of a comprehensive marketing expense budget in support of the organization.
  • Understanding of the competitive landscape to ensure proper positioning and assist with driving product development
  • Perform additional, related duties as assigned

 

Essential Qualifications:

  • Expertise across Adobe Creative Suite/Cloud with an emphasis on Illustrator, InDesign, Photoshop, and Acrobat; working knowledge of video making and editing software
  • Proficient with MS Office suite including PowerPoint, Word and Excel
  • Working knowledge of HTML, CSS and JavaScript
  • Strong creative and personal skills
  • Ability to handle multiple projects at one time
  • Strong oral and written communication skills
  • Ability to work in team environment
  • Proven ability to build consensus and work effectively within a cross-departmental team
  • Ability to brainstorm and create unique ideas for presentations
  • Expert grasp of typography as well as text and image relationships
  • Solid understanding of desktop publishing and prepress production

 

Education and Experience:

  • Minimum 2 years agency or in-house marcom department experience in graphic design/artist capacity
  • Bachelor’s degree in Graphic Design or other relevant field is required
  • Experience with web development software (e.g. Dreamweaver) is a plus

 

                                  Ceannate Corp is an Equal Opportunity/Affirmative Action Employer

                                                                Minority/Female/Disability/Veteran

Marketing Automation Specialist

Location: Rolling Meadows, IL

 

Summary:

The Marketing Automation Specialist drives demand generation through a mix of email marketing, database management, and innovative digital outreach across the web. The Marketing Automation Specialist, working alongside internal marcom specialists and expert agency partners, plays a key role in reaching, qualifying, and funneling leads to business development teams.
 

Responsibilities:

  • Own the Marketo platform and related databases, leveraging emails, landing pages, forms, campaigns, program templates, etc. to increase brand awareness and lead flow
  • Work proactively across business units and subsidiaries to establish effective marketing workflows per company, product, service, and/or strategic initiative
  • Work with internal subject matter experts and agency partners to ensure accurate, effective messaging and brand consistency
  • Continually evaluate email, web and behavioral metrics, adjusting campaigns accordingly to optimize results
  • Build, edit, test, launch, monitor and optimize email campaigns
  • Analyze and document campaign effectiveness with an eye towards ROI reporting
  • Grown and maintain a database of qualified leads, converting anonymous leads where possible through forms and related engagement tools and tactics
  • Perform additional, related duties as assigned

 

Additional Responsibilities:

  • Execution of components of the marketing plan that support all business units in driving sales.
  • Manage tasks and workload to deliver timely results.
  • Work with Marketing Director to ensure proper brand messaging and delivery of required marketing efforts to meet company goals.
  • Contribute to the development of a comprehensive marketing expense budget in support of the organization.
  • Understanding of the competitive landscape to ensure proper positioning and assist with driving product development
  • Perform additional, related duties as assigned

 

Essential Qualifications:

  • Solid understanding of HTML, CSS and JavaScript 
  • Proficient with MS Office suite including Excel, Word, and PowerPoint
  • Proficiency with Salesforce.com or similar CRM
  • Strong communication and problem-solving skills
  • Analytical mindset
  • Strong creative and personal skills
  • Ability to handle multiple projects at one time
  • Strong oral and written communication skills
  • Ability to work in team environment
  • Proven ability to build consensus and work effectively within a cross-departmental team
  • Solid understanding of SEO principles

Education and Experience:

  • Bachelor’s degree in Marketing, Business, Communications, Computer Science or other relevant field is required
  • Minimum 2 years experience in email marketing experience at an agency or in-house marcom department; B2B experience preferred
  • 1+ years as an administrator of the Marketo platform or similar marketing automation system
  • Google Analytics experience is a plus
  • Copywriting and design experience is a plus

 

                                                                   Ceannate Corp is an Equal Opportunity/Affirmative Action Employer

                                                                                            Minority/Female/Disability/Veteran

Project Manager

Location:  Rolling Meadows, IL

 

Summary:

Collaborative Project Manager to share leadership and implementation responsibilities for enterprise technology projects within the financial services industry. Projects can span several organizations across the company and deal with multiple IT platforms. This position works closely with internal and external clients to fully understand their requirements and define expectations. Following a disciplined project management methodology, this position is accountable for the detailed planning of steps and resources needed to meet the objective, monitors and prepares reports to ensure work is progressing to meet the deliverables on time and under budget. In addition, this position is responsible for the overall direction, coordination, communication, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and goals.

 

Tasks:

  • Lead the planning and implementation of company information technology-related initiatives
  • Facilitate the definition of project scope, goals, and deliverables
  • Ensure projects are properly defined, work efforts are estimated, and required resources are identified to ensure success throughout the project management lifecycle
  • Develop detailed project plans to ensure projects are completed as planned and scheduled
  • Regularly communicate in writing and in-person to end users and resource contributors about project expectations and on-going status
  • Assemble, organize, and coordinate project staff, resources, and meetings
  • Develop and manage project budgets
  • Develop and monitor project timelines
  • Track project deliverables
  • Provide direction and support to the project team
  • Perform quality assurance of the project management process and methodology
  • Present reports defining project progress, problems, and solutions
  • Proactively identify potential risks to project timelines and budget and take effective action to mitigate the identified risks
  • Implement and manage project changes and interventions to achieve project outputs
  • Perform project evaluations and assessments during project implementation and after project completion
  • Coordinate the negotiation, procurement, implementation, execution, monitoring, and evaluation of data outsourcing and letter transmission needs
  • Assess current project management processes, procedures, and methodologies to identify opportunities for improvement and innovation
  • Communicate and coordinate project efforts with departmental functional managers, external operational managers, and external clients to ensure successful project completion

 

Experience and Education:

  • Bachelor’s Degree or Certification in Project Management or a closely related area
  • Minimum of 2 years’ experience managing short-term and long-term mid to large scale technology projects
  • Proven history of successful project completion
  • Knowledge of both theoretical and practical aspects of project management
  • Proven experience in resource management, strategic planning, risk management, change management, and project management software usage
  • In depth knowledge of system development life cycles and system development methodologies
  • Experience conducting business case analysis, including cost-benefit analysis is preferred, but not required

 

Physical Requirements:

  • Working conditions are normal for an office environment
  • Valid driver’s license and reliable transportation are required
  • Must be able to be insured under company policies
  • Schedule may require night, weekend, and holiday hours as part of its weekly schedule.
  • Standard work schedule is expected to be Monday thru Friday beginning at 9:00 A.M.

Senior Staff Accountant - Accounts Payable

Location:  Rolling Meadows, IL

 

Summary:

The Sr. Staff Accountant (Accounts Payable) shall be responsible to maintain a good system of internal controls as it pertains to Accounts Payable. This individual shall also be responsible for the preparation, review and timeliness of general ledger tasks, in conjunction with the preparation, review and timely delivery of the Consolidated CEANNATE Corp and Subsidiaries financials. Lastly, the Sr. Staff Accountant shall be responsible for reporting up to the Controller with any findings that will impact the company’s financials or internal controls.

 

Tasks:

  • Review and Approval of Monthly Account reconciliations for all Accounts Payable balance sheet accounts.
  • Responsible for budget and forecasting
  • Responsible for managing operational data and ensuring data integrity and accuracy.
  • Detail analysis of revenue and expense variance analysis on a monthly and year-to-date basis for each operating division.
  • Verify that all transactions comply with financial policies and procedures
  • Prepare and distribute monthly reporting for monthly reports
  • Special Projects as assigned.

 

Attributes:

  • Able to work under pressure and with hard deadlines.
  • Detail oriented.
  • Ability to understand all aspects and workflows of the financial reporting and fiduciary responsibilities.
  • Able to interact and communicate effectively with other team members.
  • Able to work independently.
  • Able to analyze data and improve processes.
  • Ability to Multi-task
  • Commitment to high standard, excellence to ensure “Best in Class” performance.

 

Experience and Education:

  • Bachelor’s degree in Accounting/Finance and one (1) year plus experience is required. Candidate may substitute an Associate’s degree and two (2) plus years of relevant experience.
  • Strong analytical and organizational skills
  • Knowledge of Microsoft Office, including Excel and Word; experience with accounting software is preferred.
  • Knowledge of Microsoft Great Plaines (GP) a plus.

 

Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must be able to work late nights when needed to complete job tasks in a timely manner, especially at month end close and during audits.

Social Media Specialist

Location: Rolling Meadows, IL

 

Summary:

The Social Media Specialist drives digital engagement through the creation, sharing, and placement of innovative, timely content related to services/products across all business lines. The Social Media Specialist is principally responsible for implementing the Company’s social media strategy, developing brand awareness, generating inbound traffic and encouraging product/service adoption. This role coordinates with internal shared service and subsidiary teams to support their respective missions, ensuring consistency in voice and cultivating a social media referral network.

 

Responsibilities:

  • Collaborate with cross-functional teams to execute marcom strategies that leverage the social media space to ensure Company’s POV and brand reputation is accurately portrayed
  • Own the Curata platform and related social media tools including, but not limited to, HootSuite and platform-specific ad management systems
  • Develop and deploy engaging content across owned and earned social media channels to foster brand awareness - e.g. LinkedIn, Facebook, Twitter, YouTube, Google+, Pinterest, Tumblr, Flickr, Reddit, Digg, etc. and related social spaces such as Wikis, CrunchBase, forums, comments feeds, Company blogs, etc.
  • Build and maintain an editorial calendar to guide content in relation to company milestones, industry events, and client/prospect activities
  • Own day-to-day social media activities including postings, profile updates, conversation monitoring, ad management, etc.
  • Leverage analytics tools to mine insights, report metrics and continually enhance engagement through testing
  • Become an advocate of the Company in social media spaces, engaging in dialogues and answering questions where appropriate
  • Qualify and catalogue lead opportunities captured across social media spaces
  • Develop relationships with bloggers and content contributors to build credibility and grow the Company’s social media footprint
  • Provide timely feedback and insights gained from social media monitoring
  • Monitor trends in social media platforms, tools, and engagement tactics and make recommendations for inclusion in overall strategy

 

Additional Duties and Responsibilities:

  • Execution of components of the marketing plan that support all business units in driving sales.
  • Manage tasks and workload to deliver timely results.
  • Work with Marketing Director to ensure proper brand messaging and delivery of required marketing efforts to meet company goals.

 

Essential Qualifications:

  • In-depth knowledge social media platforms and nuancing messages per platform and audience
  • Superior writing and analytical skills
  • Proficient with MS Office suite including Word, PowerPoint, and Excel
  • Solid understanding of SEO principles
  • Inquisitive nature and an ability to pick up new tools quickly
  • Strong creative and personal skills
  • Ability to handle multiple projects at one time
  • Strong oral and written communication skills
  • Ability to work in team environment
  • Proven ability to build consensus and work effectively within a cross-departmental team

 

Education and Experience:

  • Bachelor’s degree in Marketing, New Media, Communications or other relevant field is required
  • Minimum 2 years marketing experience at an agency or in-house marcom department
  • 1+ years of experience producing and managing social media content in a business setting
  • Previous experience using a social media aggregation and analytics tools is required
  • Experience with Hootsuite, Curata, and Google Analytics is a plus


CEANNATE Corp and its subsidiaries are Equal Opportunity/Affirmative Action Employers

Minority/Female/Disability/Veteran

Sr. Application Developer AS 400 RPG

Location:  Rolling Meadows, IL

 

Summary:

Responsible for writing specifications in applications that are developed using programming languages and other development tools. The Application Developer is responsible for but not limited to designing, building, testing, documenting, implementing, and supporting the applications that are developed. The Application Developer is responsible for documenting and following the internal change management and SDLC plans. The Application Developer will interface with Business Analysts and Operations to put devise a scalable plan that meets the business needs of the requested changes. Perform work responsibilities and respond appropriately to the urgency of situations inside and outside of standard business hours.

 

Responsibilities:

  • Development of code that will support our business needs
  • Technically documenting changes before they reach production and store documentation so that others can easily access and troubleshoot
  • Interfacing with Business Analysts and OPS to develop scalable solutions
  • Ensure that end users are aware of changes being moved to production before the move is made
  • When appropriate, ensure that end user documentation is completed before changes reach production
  • Update all projects in development log along with time allocation (it is expected that 80% of all time should be spent on projects. Upon review of the development log, employee must have 80% of total workable hours for a period tracked on the development log)
  • Complete estimates for projects with direct manager after understanding the scope of each project assigned. Employee is expected to have 85% of projects during a monthly period at or ahead of the time estimations made prior to starting work on the project.
  • Provide error free processes when they reach production


Experience and Education:

  • Bachelor’s degree in Computer Science and three (3) years experience are required.
  • iSeries (AS/400) Programmer Analyst with three (3) plus years of IT experience. (3 or more years experience developing business applications on an iSeries (AS/400).)
  • Must possess a strong working knowledge of the iSeries architecture, and operating system.
  • Must possess strong programming skills in iSeries (AS/400) RPG, ILE, CL, DDS, SQL, SDA, and stored procedures.
  • Relational database knowledge of DB2.
  • Database Technology and Query (SQL)
  • High level knowledge of MS Suite
  • Ability to communicate and work in a team environment
  • Analytical / Strategic mindset
  • Experience with Java, PHP, XML or Web Services highly preferred.
  • Object oriented programming skills (VB.NET, Visual Basic) and or Windows or Web Application Development skills highly preferred.

Staff Accountant - Payroll

Location:  Rolling Meadows, IL

 

Summary:

The Payroll Specialist shall be responsible for performing a wide variety of record keeping and payroll processing activities, including calculating new hire pay, termination pay, and any required adjustment to normal pay. Ensure that computing of withholdings: 401(k) plan contributions and voluntary or involuntary deductions are done correctly, calculated and entered into ADP for all CEANNATE Corp and its Subsidiaries employees. This individual shall maintain a good system of internal controls as it pertains to Payroll and Human Resources. This individual shall also be responsible for maintaining payroll and related records for the accumulation and use of vacations, holidays, sick days, and miscellaneous leaves of absence. May calculate deductions for group health, life, and disability insurance premiums.  Lastly, the Payroll Specialist shall be responsible for reporting up to the Controller with any findings that will impact the employees, company’s financials or internal controls.

 

Tasks:

  • Calculates new hire pay, termination pay, and any required adjustment to normal pay
  • Prepares and processes garnishments and other involuntary deductions
  • Sets up and reconciles voluntary payroll deductions, prepares reports, identifies and researches exceptions and remits payment to vendors
  • Processes garnishments which include child supports, tax levies, student loans, WRIT of garnishments, etc.
  • Processes and reconciles 401(k) contributions, withdrawals & loans in compliance with the plan document
  • Processes and calculates insurance premiums as a deductions, while maintain accurate records of SCA accumulations.
  • Assist in preparation and distribution of a Salaries, Incentives and Benefits variance analysis and detail on a bi weekly, monthly and year-to-date basis for each operating division.
  • Verifies that all transactions comply with financial policies and procedures
  • Determining and correcting out-of-balance conditions
  • Inspecting automated system output such as registers and standard reports
  • Collaborates with Human Resource on best practices for employee relations as it relates to payroll.
  • Special Projects as assigned.

 

Attributes:

  • Able to work under pressure and with hard deadlines.
  • Detail oriented.
  • Ability to understand all aspects and workflows of the financial reporting and fiduciary responsibilities.
  • Able to interact and communicate effectively with other team members.
  • Able to work independently.
  • Able to analyze data and improve processes.
  • Ability to Multi-task
  • Commitment to high standard, excellence to ensure “Best in Class” performance.

 

Experience and Education:

  • Bachelor’s degree in Accounting/Finance and at least (3) year plus experience with a payroll size greater than 1000 employees is required. Candidate may substitute an Associate’s degree and five (5) plus years of relevant experience.
  • Strong analytical and organizational skills
  • Knowledge of Microsoft Office, including Excel and Word; experience with accounting software is preferred.
  • Knowledge of Microsoft Great Plaines (GP) a plus
  • Knowledge of Department of Labor standards as related to payroll a must, Service Contract Act (SCA) knowledge a plus.
  • Knowledge of wage and hour laws
  • Knowledge of 401(k) plan administration and compliance experience
  • Proficient in ADP Workforce Now

 

Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must be able to work late nights when needed to complete job tasks in a timely manner, especially at month end close and during audits.

Trainer

Location: Rolling Meadows, IL

 

Summary:

The Trainer shall be responsible for the delivery of learning programs associated with the initial new hire learning curriculum. The Trainer’s primary focus is to manage this by conducting learning modules, administering proficiency exams/quizzes, conducting surveys, and ensuring that all new hire training methodologies adhere to the Department’s Statement of Work. Moreover, the Trainer shall facilitate additional learning programs including the “On-the-Job” (OJT) training program and monthly workshops.

 

Tasks:

  • Ensure that employees adhere to all Federal and State laws including FERPA, the Privacy Act, and FISMA.
  • Ensure that all learning curriculums and modules are updated.
  • Administer all proficiency exams/quizzes as required under each learning curriculum.
  • Ensure that all new hires successfully complete all required proficiency exam/quizzes.
  • Record all new hire training activities through the initial Training Scorecard.
  • Evaluate new hires and their progress through oral and written reports.
  • Conduct training workshops as recommended by the Director.
  • Review daily, weekly and monthly audit reports delivered by the Audit and Compliance department.
  • Assist in the handling and retraining of employees that have been issued Employee Corrective Action Forms (CAFs).
  • Review key performance indicators (KPI) in order to identify learning opportunities.
  • Ensure that all training methodologies and materials are delivered consistently.
  • Ensure that all required annual employee recertification exams are conducted.
  • Provide feedback to the Training Manager, Audit & Compliance Department, and Sr. Managers of the respective Division/Company.
  • Performs other duties as required in order to improve the overall department’s quality and efficiency.

 

Attributes:

  • Able to interact and communicate effectively with other employees in a professional manner.
  • Able to present ideas, concepts, and materials to a large or small audience.
  • Willingness and desire to learn multiple learning curriculums across Ceannate’s business verticals.
  • Able to work independently and handle multiple tasks.
  • Able to identify and adapt to various adult learning styles.
  • Able to develop and present materials in various formats such as MS Word, Excel, PowerPoint, and PDF.
  • Excellent writing skills are required and candidate may be required to demonstrate such skills.

 

Experience and Education:

  • A minimum of two (2) years of call center experience related to student loans, accounts receivables, or education-based counseling with schools and universities.
  • A minimum of at least 1 year of experience directly related to the training and development of staff.
  • For internal candidates, must be a Subject Matter Expert (SME) for a minimum of 6 months in one of the following Divisions: Government Services, Private Services, or the i3 Group.
  • Associates degree required.

 

CEANNATE Corp. is an Equal Employment Opportunity / Affirmative Action Employer

Minority/Female/Disability/Female

.NET Developer

Location:  Rolling Meadows, IL

 

Summary:

Work with many phases of the software development lifecycle, including technical research, requirements analysis, technical design, development, implementation of enhancements, testing, and debugging and maintenance in Microsoft.NET framework environment. The selected candidate will work closely with our lead programmer; architect and business analysts to devise a scalable plan that meets the business needs of the requested changes. The candidate also will be responsible to serve as a backup resource for our lead developer. Perform work responsibilities and respond appropriately to the urgency of situations inside and outside of standard business hours. This individual will also be responsible for coaching and helping team members resolve and troubleshoot issues.

 

Responsibilities:

  • Develop and enhance programs according to Business Requirement Definition (BRD)
  • Research, design, and writing of software to specifications, either individually or as part of a team of other developers.
  • Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.
  • Report project/task status to the appropriate Application Development Lead as needed.
  • Collaborate with business analysts, other developers and architects/team leads (when appropriate) to determine optimal solution architecture, efficiency, maintainability, and scalability
  • Develop testing plans, ensure software coding standards and quality are achieved, and validate that business goals are accomplished.
  • Documenting changes before they reach production and store documentation so that others can easily access and troubleshoot.
  • Ensure that the requestor of the change is aware of changes being moved to production before the move is made
  • Assists with application maintenance by monitoring and correcting software defects
  • Lead by setting a good example (role model) - behavior consistent with words
  • Coach and help develop team members
  • Strive for team consensus and win-win agreements

 

Experience and Education:

  • Bachelor's degree and two (2) years experience are required. Candidate may substitute three to five (3 to 5+) years working experience in C# or equivalent .NET object oriented language and SQL Server.
  • Object Oriented Design/Programming
  • Microsoft.NET framework, ASP.NET, MVC experience
  • Ability to work independently and as part of a team
  • Strong planning and organizational skills with critical attention to detail and creative problem solving skills.
  • Ability to balance multiple priorities simultaneously, and adapt to the changing needs of the business while meeting deadlines.
  • Technical writing and Documentation skills.
  • Strong interpersonal and communication skills with the ability to interact effectively with others and set a positive example.
  • The ability to support department goals that align with current and future Company objectives and initiatives.
  • Must be able to work under general supervision in a fast-paced environment with tight deadlines and changing priorities

 

Preferred Experience:

  • MS SQL Server 2008
  • MS SQL Server 2012
  • SQL Server Reporting Services (SSRS)
  • XML
  • Silverlight
  • Visual Basic.NET
  • ASP.NET

 

Physical Requirements:

  • Working conditions are normal for an office environment
  • Valid driver’s license and reliable transportation are required
  • Must be able to be insured under company policies
  • Schedule may require night, weekend, and holiday hours as part of its weekly schedule.

 


Openings at FMS


 

Default Resolution Specialist - Private

Location: Buffalo Grove, IL

 

Summary:

Default Resolution Specialists (DRSs) are responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skiptracing sources (i.e. internet) in order to resolve their obligations using various voluntary and non-voluntary client programs. In addition, they will perform the following activities on all client accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to all Client SOW standards; iii) skiptrace to locate borrowers; and iv) update records and document resolution activity on FMS’ INTELEC Resolution System.

 

Tasks:

  • Attain all Key Performance Indicators (KPI’s) and monthly performance goals as determined by Management.
  • Adhere to work schedule as outlined by the Default Resolution Unit Manager (DRUM).
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook.
  • Contact borrowers by telephone to negotiate payment in full or best qualifying program to resolve delinquent accounts.
  • Locate and notify borrowers of delinquent student loan accounts by mail or telephone.
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts.
  • Perform various administrative functions for assigned accounts such as the recording of address changes and contact numbers.
  • Strive for zero (0) complaints and/or lawsuits.
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the 3rd party collection industry.
  • Adhere to all client SOW standards and all FMS’ guidelines and policies.
  • Perform other duties as assigned by the Default Resolution Unit Manager.

 

Attributes:

  • Able to interact and communicate effectively with borrowers and 3rd parties in a professional manner.
  • Able to solve complex problems and provide solutions in communicating with borrowers.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to work in a team environment.

 

Experience and Education:

  • Associate’s degree and one (1) year experience required. In lieu of the higher education requirement candidate may substitute two (2) years experience working in a Call Center, Sales, Retail, Customer Service, and/or Accounts Receivables capacity.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of 2 late nights per week and 2 Saturdays per month. DRSs may work other schedule requirements based upon the need of the department or may change based on management’s discretion.

Default Resolution Specialist - Government Services

Location:  Rolling Meadows, IL

 

Summary:

Default Resolution Specialists (DRS) are responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skiptracing sources (i.e. internet) in order to resolve their obligations using various programs available under the U.S. Department of Education Contract. In addition, they will perform the following activities on all ED accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to the U.S. Department of Education Contract; iii) skiptrace to locate borrowers; and iv) update records and document activity on FMS’ INTELEC Collection System.

 


Tasks:

  • Attain all Key Performance Indicators (KPI’s) and monthly performance goals (i.e. Frontline fees and Rehabilitation Setups & Dollars) as determined by Management.
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook.
  • Contact borrowers by telephone to negotiate payment in full or best qualifying program to resolve delinquent accounts with the U.S Department of Education contract.
  • Strive for zero (0) complaints and/or lawsuits.
  • Locate and notify borrowers of delinquent student loan accounts by mail or telephone.
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts.
  • Perform various administrative functions for assigned accounts including the recording of address changes and purging of deceased borrower records.
  • Provide quality customer service to minimize complaints and exposure to legal actions.
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the industry and the U.S. Department of Education Collection Contract.
  • Adhere to the U.S. Department of Education Statement of Work and all FMS’ guidelines and policies.
  • Perform other duties as assigned by the Default Resolution Unit Manager.

 


Attributes:

  • Able to interact and communicate effectively with borrowers and 3rd parties in a professional manner.
  • Able to solve complex problems and provide solutions in communicating with borrowers.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to work in a team environment.

 


Experience and Education:

  • Associates degree and one (1) year of experience required. Candidate may substitute two (2) years of relevant experience either in 3rd party account receivables, sales or customer service in a call center environment.

 


Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of 2 late nights per week and 2 Saturdays per month. DRSs may work other schedule requirements based upon the need of the department or may change based on management’s discretion.

Default Resolution Unit Manager - Private

Location:  Buffalo Grove, IL

 

Summary:  

The Default Resolution Unit Manager (DRUM) shall be responsible for the overall development and training of 10-15 Default Resolution Specialists (DRS) within the team. Moreover, DRUM shall be responsible for ensuring that monthly goals and compliance standards are achieved through the monitoring of his/her employee activities. Lastly, DRUMs shall maintain expert knowledge of all Client SOW requirements, collection processes and work flows and compliance areas that regulate the day-to-day collection activities.

 

Tasks:

  • Manage staff and prepare weekly work schedules.
  • Perform detailed one-on-one training with new and existing staff members.
  • Conduct a high volume of phone monitors/account audits and provide feedback and training to staff members.
  • Analyze various productivity reports and interpret results into necessary training
  • Attend weekly meetings.
  • Conduct staff meetings when necessary.
  • Ensure that all compliance areas are adhered to including Client SOW standards, laws and regulations, and FMS’ standard operating procedures.
  • Monitor key performance indicators of daily/weekly productivity reports
  • Monitor collector performance.
  • Perform switch/complaint calls.
  • Monitor and coaching phone calls.
  • Daily review of the following: Program Settlement Accounts, team NSF’s and credit card declines.
  • Maintain expert knowledge of skip tracing.
  • Maintain expert knowledge of Client SOW standards.
  • Provide team projections.
  • Performs other duties as assigned by management.

 

Attributes:

  • Able to interact and communicate effectively with other team members in a professional manner.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to use discretion on confidential matters.
  • Able to analyze and interpret various client ranking and individual production reports in order to assist in developing “best practices” within the division.

 

Experience and Education:

  • A minimum of 2 years of management experience in the accounts receivable industry, student loan receivables preferred.
  • Expert knowledge of all laws and regulations regulating 3rd party collections including but not limited to the FDCPA, State Laws and Privacy Act highly preferred.
  • Bachelor’s degree and one (1) year management experience required. Candidate may substitute an Associate’s degree and two (2) plus years of management experience in 3rd party collection or supervisory experience in a call center/customer service environment.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work at least two (2) late nights per week and two (2) Saturdays per month

Default Resolution Manager - Private

Location:  Buffalo Grove, IL

 

Summary:

Default Resolution Managers (DRMs) are responsible for ensuring the monthly goals and compliance areas that regulate the day-to-day resolution activities of 2-3 resolution teams are consistently attained. In addition, DRMs are responsible for the overall development of their Default Resolution Unit Managers (DRUMs). They monitor the productivity of the resolution floor and create and implement monthly game plans to improve performance where necessary.

 

Tasks:

  • Meet assigned team resolution goal as prescribed by the Director of Operations.
  • Adhere to work schedule as outlined by the Director of Operations.
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook. Assist in determining staffing requirements, interview potential candidates, and train new hires.
  • Develop and train all DRUMs while monitoring the production of all resolution teams.
  • Ensure that staff members adhere to all Federal and State laws including the Privacy Act and FDCPA. The goal of the DRM is to strive for zero (0) complaints and/or lawsuits through the handling of potential complaint calls of 3rd parties and/or borrowers.
  • Review all audits and Corrective Action Forms (CAFS) of staff members generated by FMS’ Audit and Compliance Department.
  • Provide team projections to the Sr. Manager/Director.
  • Analyze various productivity reports including dialer reports to provide staff direction.
  • Review client performance reports and FMS’ internal production reports in order to determine areas of opportunity that impact FMS’ client rankings.
  • Assist in establishing and implementing departmental policies, goals, and standard operating procedures.
  • Ensure that all compliance areas are adhered to including Client SOW’ standards, laws and regulations, and FMS’ standard operating procedures.
  • Conduct and attend weekly staff and management meetings.
  • Prepare for and attend client meetings along with the Director of Operations.

 

Attributes:

  • Able to interact and communicate effectively with other team members in a professional manner.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to analyze various client ranking and production reports and interpret results in order to assist in developing “best practices” within the division.

 

Experience and Education:

  • A minimum of three (3) years of operational management experience in the accounts receivable industry, student loan receivables preferred.
  • Expert knowledge of all laws and regulations regulating 3rd party collections including but not limited to the FDCPA, State Laws, and Privacy Act.
  • Experience in analyzing and interpreting data on a wide-scale in order to establish operational and collection standards.
  • Proficient in Collection Systems including Dialer Applications.
  • Bachelor’s degree and two (2) years management experience required. Candidate may substitute three (3) plus years of management experience in 3rd party collections or management experience in a call center/customer service environment.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work at least two (2) late nights per week and two (2) Saturdays per month.
  • May require travel to client meetings.

 


Openings at i3


 

Student Loan Counselor

Location:  Rolling Meadows, IL

 

Summary:

The i3 Group Student Loan Counselor (SLC) provides quality customer service for student borrowers in helping them understand their rights and responsibilities as it relates to the management of their student loans. In addition, Student Loan Counselors shall initiate conference calls to servicers and lenders to resolve legitimate repayment options for student borrowers. Ultimately, Student Loan Counselors are evaluated on their ability to attain monthly minimum cure expectations & provide best in class quality customer service.

 

Tasks:

  • Meet monthly individual cure goals.
  • Adhere to work schedule as outlined by the Unit Manager.
  • Adhere to FMS/i3 Attendance Policy as outlined in the Employee Handbook.
  • Confer with student borrowers by telephone advising them of options available in handling their student loans.
  • Locate student borrowers and update accounts as needed with current demographic and personal information including address updates and contact information.
  • Initiate conference calls to servicers and lenders to resolve legitimate repayment options for the student borrowers.
  • Strive for zero (0) complaints and/or lawsuits.
  • Maintain consistent production while providing quality customer service care.
  • Follow work standards to meet and exceed Key Performance Indicators.
  • Ensure compliance of Federal and State laws, FMS/ i3 policies and procedures and client SOW.
  • Performs other duties as directed by the i3 Group Unit Manager.

 

Experience and Education:

  • Associate’s degree or higher and a minimum of one (1) year experience required.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of two (2) evening shifts (11:00am-8:00pm) and one (1) Saturday per month (7:00am-11:00am). 

 


Openings at iontuition


 


 

If an interview is scheduled, you will need to present the following items upon arrival:  1)  Government issued ID (Driver’s license or State ID); and 2)  Current Resume.

 

Contact our Recruiting Department

If you are interested in applying for a position at CEANNATE Corp or any of its subsidiary companies, but don't see an applicable job posting above, please submit your current resume along with a cover letter (.pdf, .doc, and .docx formats are acceptable) to the Recruiting Department at recruiting@ceannate.com where we will attempt to match your skills to open positions within the company.

 

 

CEANNATE Corp and its Subsidiaries are Equal Opportunity/Affirmative Action Employers.