Careers


Openings at CEANNATE Corp.


 

Account Executive

Location:  Remote

 

Summary:

The Account Executive is responsible for pipeline development, driving sales revenues, and prospecting and establishing client relationships for current and future revenue growth. The successful candidate must exceed established sales goals amongst one of six targeted sales region. The candidate must also effectively present and negotiate CEANNATE’s services with Senior Management and C-level executives at colleges/universities and private student loan lenders.
Reporting directly to the Regional Sales Manager, the Account Executive shall work with other members of Senior Management in defining an established territory strategy and shall be directly responsible for its execution and overall success.

 


Tasks:

  • Manage the entire sales process from prospecting to close using consultative sales methods
  • Maintain a high level of activity by cold calling and setting sales appointments over the phone and in person
  • Travel and meet face-to-face with clients and prospects
  • Gain access to C-level executives to connect with them and to demonstrate how Ceannate’s services can fulfill their portfolio needs
  • Build a healthy sales pipeline to achieve and exceed monthly/annual sales quota
  • Generate revenue and grow client base: Prospect, qualify, solidify relationships, overcome objections and close new accounts; increase spend and cultivate new relationships laterally and above the primary contact with existing clients
  • Become a subject matter expert by acquiring ongoing marketplace intelligence by researching trends and best practices, reading business publications, seeking out learning and development opportunities, and utilizing internal resources
  • Gather, analyze, and apply business and industry knowledge by studying the clients’ arena, understanding human capital, and using economic and financial data to understand a client's business
  • Act as a trusted advisor by consulting with key decision makers to develop and implement effective solutions, drive business results, and provide clients with a high return on their investment.
 

Attributes:

  • Excellent written and verbal communication skills (technical writing skills preferred)
  • Confident working and communicating with C-level executives and decision makers
  • Results-driven work ethic
  • Strong client relationship building skills based on understanding each client’s needs
  • Self motivated and strategic thinker who is driven to succeed
  • Ability to close opportunities
  • Utilize Salesforce.com and actively monitor and record all sales related activity
 

Experience and Education:

  • Three (3) to five (5) years of sales experience in one of the following sectors: Education, Financial Services, Internet, or Business to Consumer sales
  • Bachelor’s Degree and three (3) to five (5) years experience are required
 

Physical Work Requirements:

  • Must be able to travel on an as needed basis based on defined sales territory
  • Must be able to travel to CEANNATE’s Corporate office on a need basis

Application Developer AS 400 RPG

Location:  Rolling Meadows, IL

 

Summary:

Responsible for writing specifications in applications that are developed using programming languages and other development tools. The Application Developer is responsible for but not limited to designing, building, testing, documenting, implementing, and supporting the applications that are developed. The Application Developer is responsible for documenting and following the internal change management and SDLC plans. The Application Developer will interface with Business Analysts and Operations to put devise a scalable plan that meets the business needs of the requested changes. Perform work responsibilities and respond appropriately to the urgency of situations inside and outside of standard business hours.

 

Responsibilities:

  • Development of code that will support our business needs
  • Technically documenting changes before they reach production and store documentation so that others can easily access and troubleshoot
  • Interfacing with Business Analysts and OPS to develop scalable solutions
  • Ensure that end users are aware of changes being moved to production before the move is made
  • When appropriate, ensure that end user documentation is completed before changes reach production
  • Update all projects in development log along with time allocation (it is expected that 80% of all time should be spent on projects. Upon review of the development log, employee must have 80% of total workable hours for a period tracked on the development log)
  • Complete estimates for projects with direct manager after understanding the scope of each project assigned. Employee is expected to have 85% of projects during a monthly period at or ahead of the time estimations made prior to starting work on the project.
  • Provide error free processes when they reach production


Experience and Education:

  • Bachelor’s degree in Computer Science and three (3) years experience are required.
  • iSeries (AS/400) Programmer Analyst with three (3) plus years of IT experience. (3 or more years experience developing business applications on an iSeries (AS/400).)
  • Must possess a strong working knowledge of the iSeries architecture, and operating system.
  • Must possess strong programming skills in iSeries (AS/400) RPG, ILE, CL, DDS, SQL, SDA, and stored procedures.
  • Relational database knowledge of DB2.
  • Database Technology and Query (SQL)
  • High level knowledge of MS Suite
  • Ability to communicate and work in a team environment
  • Analytical / Strategic mindset
  • Experience with Java, PHP, XML or Web Services highly preferred.
  • Object oriented programming skills (VB.NET, Visual Basic) and or Windows or Web Application Development skills highly preferred.

Business Intelligence Data Analyst

Location:  Rolling Meadows, IL 

 

Summary:

The BI Data Analyst is responsible for creating and maintaining data standards in the data warehouse and associated databases. The primary function of the position is to ensure the integrity of the data. This will include validating, de-duplicating, merging and utilizing information to support operational and Business Intelligence applications and objectives. This role will also be responsible for monitoring and resolving data related support requests from business users.

 

Tasks:

  • Responsible for sanitizing data
  • Maintain data integrity
  • Design requirements for ETL process
  • Assist in building ETL process
  • Assist in developing audit process to track changes
  • Develop reports using Cognos
  • Fulfill ad-hoc data requests from internal and external clients
  • Assist in designing and developing dashboards
  • Assume Subject Matter Expert role in various divisions of the Company
  • Analyze data to identify various trends, patterns, perform action-reaction analyses to drive Operations strategy
  • Provide recommendations for database design


Attributes:

  • Strong technical skills; be able to work with multiple platforms, integrate data with various sources
  • Strong problem solving and analytical skills; able to think outside of the box, on a consistent basis
  • Strong working knowledge of all Microsoft Office suite programs and Microsoft operating systems
  • Excellent time management and organizational skills
  • Ability to work independently (as well as within a team environment) and unsupervised
  • Ability to work a flexible day schedule required; including Saturday rotation and occasional evenings
  • Aptitude for Technology – Be able to discuss ideas related to technology and understand basic concepts of coding, servers, and data flow
  • Willingness to learn new technology
  • Attention to detail

  

Experience and Education:

  • Bachelor’s degree and two (2) years experience are required. Candidate may substitute three (3) plus years experience of SQL programming.
  • Experience with relational database systems
  • Strong knowledge of SQL (DB2/Microsoft SQL) required
  • Working knowledge of SSIS required
  • Hands-on experience with leading BI tool(s) preferred
  • Working knowledge of XML preferred
  • Analytical and Technical mindset

Database Administrator

Location:  Rolling Meadows, IL

 

Summary:

The Database Administrator is responsible for the performance, integrity, and security of all Ceannate Corp databases. Additionally the Database Administrator will participate in planning, development, and troubleshooting. The general goals of the Database Administrator are to ensure that:

  • Data remains consistent across the database
  • Data is clearly defined
  • Users are able to access data concurrently in a form that suits their needs
  • Data is secured in compliance with NIST SP800‐53, PCI‐DSS, and SSAE 16 security standards
  • Data is made readily available during any and all business interruptions
  • Structures are relational and abide by the rules of referential integrity

 

Tasks:

  • Establish the needs of users and monitoring user access and security
  • Monitoring performance and managing parameters to provide fast query responses to front‐end users.
  • Mapping out the conceptual design for planned databases.
  • Considering all front‐end and back‐end structures, accessibility, and organization.
  • Refining logical designs for translation to specific data models.
  • Refining physical designs to meet system storage requirements.
  • Installing and testing new DBMS versions.
  • Writing database documentation including data standards, policies, procedures, and definitions.
  • Controlling access permissions and privileges.
  • Developing, managing, and testing back‐up and recovery plans and processes.
  • Ensuring that storage, archival, back‐up, and recovery procedures and processes are functioning properly.
  • Performing both logical and physical capacity planning.
  • Working closely with members of the Infrastructure Services, Development Services, and Shared Services teams to ensure effective communication and implementation.
  • Communication with both technical and non‐technical staff to ensure database availability, integrity, and confidentiality.
  • Commissioning and installing new applications and customization of existing applications.

 

Education and Experience:

  • Bachelor’s Degree in a Database Administration related field and three (3) plus years experience in Microsoft SQL, IBM, DB2 and data warehousing is required.

 

Schedule:

  • Work will require night, weekend and holiday hours as part of its weekly schedule.
  • Standard work schedule is expected to be Monday thru Friday beginning at 7:00 AM.
  • Repetitive lifting of objects weighing up to 50 lbs may occasionally be required

Employee Experience Manager

Location:  Rolling Meadows, IL

 

Summary:

The Employee Experience Manager manages and executes various programs, communication strategies, and company events with the focus on improving communication, recognition, retention, and employee engagement at Ceannate and its workplace environment. The individual shall also be responsible for identifying employee issues and concerns that adversely affect morale, engagement, productivity, and retention while collaborating with Company Sr. Leadership to develop action plans and objectives.

 

Essential Job Duties and Responsibilities:

  • Oversees and participates in employee new hire orientation and on boarding.
  • Collaborates with Sr. Leadership in recommending and developing long-term strategies and sponsors key initiatives that promote and achieve a culture of service excellence and employee engagement.
  • Manages and executes key employee engagement projects.
  • Monitors and evaluates the effectiveness of employee engagement strategies and initiatives.
  • Actively engages the Company’s workforce particularly with new and existing front line employees through structured interactions as well as regular communications formally and informally.
  • Serves as an employee advocate and brings employee issues and concerns that adversely affects morale, engagement, productivity and retention to Company Sr. Leadership and Human Resources.
  • Promotes and celebrates the Company’s culture and values through its Employee Recognition and Rewards Programs and Activities.
  • Explains Company compensation and benefit programs as needed.
  • Oversees the overall production and content of internal communications including but not limited to company events, newsletters, broadcast emails, and key message documents.
  • Partners with Human Resources in administering employee engagement and satisfaction surveys; provides feedback to key business stakeholders and develops and implements action plans to improve.
  • Works with outside vendors.
  • Performs other duties as needed.

 

Attributes:

  • Able to interact and communicate effectively with other employees in a professional manner.
  • Able to work independently and handle multiple tasks.
  • Able to manage and meet deadlines and quickly changing priorities to deliver measureable results as part of a fast-paced, dynamic work environment.
  • Able to develop and present materials persuasively.
  • Able to establish rapport with employees and management staff.
  • Able to manage and meet deadlines and quickly changing priorities to deliver measureable results as part of a fast-paced, dynamic work environment team.
  • Able to maintain the highest level of confidentiality and integrity.

 

Experience and Education:

  • 5+ years in Human Resources, Public Relations, Employee Engagement, or related field to include two years of supervisory/management experience.
  • Must have superior writing, verbal and interpersonal skills; strong editorial, proofreading and editing skills; experience in publications management a plus.
  • Bachelor’s degree in Human Resources, English, Journalism, Public Relations, Marketing, Communications, or other related fields.
  • Strong project management skills.
  • Proficient in MS Word, Excel, PowerPoint, Publisher, and Adobe PDF.

 

Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must be able to travel frequently to and from all Company offices.

Payroll Specialist

Location:  Rolling Meadows, IL

 

Summary:

The Payroll Specialist shall be responsible for performing a wide variety of record keeping and payroll processing activities, including calculating new hire pay, termination pay, and any required adjustment to normal pay. Ensure that computing of withholdings: 401(k) plan contributions and voluntary or involuntary deductions are done correctly, calculated and entered into ADP for all CEANNATE Corp and its Subsidiaries employees. This individual shall maintain a good system of internal controls as it pertains to Payroll and Human Resources. This individual shall also be responsible for maintaining payroll and related records for the accumulation and use of vacations, holidays, sick days, and miscellaneous leaves of absence. May calculate deductions for group health, life, and disability insurance premiums.  Lastly, the Payroll Specialist shall be responsible for reporting up to the Controller with any findings that will impact the employees, company’s financials or internal controls.

 

Tasks:

  • Calculates new hire pay, termination pay, and any required adjustment to normal pay
  • Prepares and processes garnishments and other involuntary deductions
  • Sets up and reconciles voluntary payroll deductions, prepares reports, identifies and researches exceptions and remits payment to vendors
  • Processes garnishments which include child supports, tax levies, student loans, WRIT of garnishments, etc.
  • Processes and reconciles 401(k) contributions, withdrawals & loans in compliance with the plan document
  • Processes and calculates insurance premiums as a deductions, while maintain accurate records of SCA accumulations.
  • Assist in preparation and distribution of a Salaries, Incentives and Benefits variance analysis and detail on a bi weekly, monthly and year-to-date basis for each operating division.
  • Verifies that all transactions comply with financial policies and procedures
  • Determining and correcting out-of-balance conditions
  • Inspecting automated system output such as registers and standard reports
  • Collaborates with Human Resource on best practices for employee relations as it relates to payroll.
  • Special Projects as assigned.

 

Attributes:

  • Able to work under pressure and with hard deadlines.
  • Detail oriented.
  • Ability to understand all aspects and workflows of the financial reporting and fiduciary responsibilities.
  • Able to interact and communicate effectively with other team members.
  • Able to work independently.
  • Able to analyze data and improve processes.
  • Ability to Multi-task
  • Commitment to high standard, excellence to ensure “Best in Class” performance.

 

Experience and Education:

  • Bachelor’s degree in Accounting/Finance and at least (3) year plus experience with a payroll size greater than 1000 employees is required. Candidate may substitute an Associate’s degree and five (5) plus years of relevant experience.
  • Strong analytical and organizational skills
  • Knowledge of Microsoft Office, including Excel and Word; experience with accounting software is preferred.
  • Knowledge of Microsoft Great Plaines (GP) a plus
  • Knowledge of Department of Labor standards as related to payroll a must, Service Contract Act (SCA) knowledge a plus.
  • Knowledge of wage and hour laws
  • Knowledge of 401(k) plan administration and compliance experience
  • Proficient in ADP Workforce Now

 

Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must be able to work late nights when needed to complete job tasks in a timely manner, especially at month end close and during audits.

Policy and Procedures Writer/Auditor

Location: Rolling Meadows, IL


Summary:

The Policy and Procedures Writer/Auditor will compose, maintain, and direct the creation of Company Compliance policies and procedures and will conduct audits on established processes.

 

Tasks:

  • Review policies and procedures for accuracy and make recommendation for adjustments based on client and company workflows and regulatory changesEnsure policy and procedures are entered and tracked in our internal document retention system. 
  • Assist various operations and shared services departments with composing policies and procedures
  • Maintain and create clear and concise policy and procedure documentation to promote compliance with company, client, and legal requirements
  • Maintain knowledge of all CEANNATE and client-specific security requirements as well as all laws and regulations pertaining to debt collection including but not limited to FDCPA, Privacy Act, GLBA, EFTA, ECOA, DODD Frank, FCRA, and pertinent state and federal lawsConduct process audits of internal control systems by completing audit worksheets, questionnaires, and other audit vehicles
  • Perform proactive audits based on historical client audit formats and findings
  • Conduct mock audit interviews with employees to vet understanding and compliance with existing and proposed policies and procedures
  • Compile audit findings into detailed reports and prepare summaries for management staff
  • Perform other related duties as assigned by management
  • Attend conferences, trade shows, and participate in other professional development initiatives to develop and maintain industry and regulatory knowledge
 

Attributes:

  • Technical Skills -- Strong proficiency with MS Office Suite required; Technical Writing capacity
  • Presentation Skills – Excellent written and verbal communication, ability to create clear and concise technical documentation, problem solving, deadline-oriented, process improvement, interdepartmental coordination, market knowledge
  • Self-starter with strong organization skills and ability to handle multiple projects
  • Able to interact and communicate effectively with other team members in a professional manner
  • Able to work independently and handle multiple tasks while maintaining personal work standards
  • Able to manage time effectively in order to ensure projects are completed timely

Experience and Education:

  • Two (2+) plus years experience preferably in a corporate environment with general knowledge of the accounts receivables industry; or Candidate may substitute one (1) year of industry experience for relevant technical writing experience.
  • Bachelor’s degree in English or related field; candidate may substitute BA requirement with an Associate’s degree in English or like and two (2) years relevant financial service compliance – or technical writing experience

Project Manager

Location:  Rolling Meadows, IL

 

Summary:

Collaborative Project Manager to share leadership and implementation responsibilities for enterprise technology projects within the financial services industry. Projects can span several organizations across the company and deal with multiple IT platforms. This position works closely with internal and external clients to fully understand their requirements and define expectations. Following a disciplined project management methodology, this position is accountable for the detailed planning of steps and resources needed to meet the objective, monitors and prepares reports to ensure work is progressing to meet the deliverables on time and under budget. In addition, this position is responsible for the overall direction, coordination, communication, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and goals.

 

Tasks:

  • Lead the planning and implementation of company information technology-related initiatives
  • Facilitate the definition of project scope, goals, and deliverables
  • Ensure projects are properly defined, work efforts are estimated, and required resources are identified to ensure success throughout the project management lifecycle
  • Develop detailed project plans to ensure projects are completed as planned and scheduled
  • Regularly communicate in writing and in-person to end users and resource contributors about project expectations and on-going status
  • Assemble, organize, and coordinate project staff, resources, and meetings
  • Develop and manage project budgets
  • Develop and monitor project timelines
  • Track project deliverables
  • Provide direction and support to the project team
  • Perform quality assurance of the project management process and methodology
  • Present reports defining project progress, problems, and solutions
  • Proactively identify potential risks to project timelines and budget and take effective action to mitigate the identified risks
  • Implement and manage project changes and interventions to achieve project outputs
  • Perform project evaluations and assessments during project implementation and after project completion
  • Coordinate the negotiation, procurement, implementation, execution, monitoring, and evaluation of data outsourcing and letter transmission needs
  • Assess current project management processes, procedures, and methodologies to identify opportunities for improvement and innovation
  • Communicate and coordinate project efforts with departmental functional managers, external operational managers, and external clients to ensure successful project completion

 

Experience and Education:

  • Bachelor’s Degree or Certification in Project Management or a closely related area
  • Minimum of 2 years’ experience managing short-term and long-term mid to large scale technology projects
  • Proven history of successful project completion
  • Knowledge of both theoretical and practical aspects of project management
  • Proven experience in resource management, strategic planning, risk management, change management, and project management software usage
  • In depth knowledge of system development life cycles and system development methodologies
  • Experience conducting business case analysis, including cost-benefit analysis is preferred, but not required

 

Physical Requirements:

  • Working conditions are normal for an office environment
  • Valid driver’s license and reliable transportation are required
  • Must be able to be insured under company policies
  • Schedule may require night, weekend, and holiday hours as part of its weekly schedule.
  • Standard work schedule is expected to be Monday thru Friday beginning at 9:00 A.M.

Senior Staff Accountant - Accounts Payable

Location:  Rolling Meadows, IL

 

Summary:

The Sr. Staff Accountant (Accounts Payable) shall be responsible to maintain a good system of internal controls as it pertains to Accounts Payable. This individual shall also be responsible for the preparation, review and timeliness of general ledger tasks, in conjunction with the preparation, review and timely delivery of the Consolidated CEANNATE Corp and Subsidiaries financials. Lastly, the Sr. Staff Accountant shall be responsible for reporting up to the Controller with any findings that will impact the company’s financials or internal controls.

 

Tasks:

  • Review and Approval of Monthly Account reconciliations for all Accounts Payable balance sheet accounts.
  • Responsible for budget and forecasting
  • Responsible for managing operational data and ensuring data integrity and accuracy.
  • Detail analysis of revenue and expense variance analysis on a monthly and year-to-date basis for each operating division.
  • Verify that all transactions comply with financial policies and procedures
  • Prepare and distribute monthly reporting for monthly reports
  • Special Projects as assigned.

 

Attributes:

  • Able to work under pressure and with hard deadlines.
  • Detail oriented.
  • Ability to understand all aspects and workflows of the financial reporting and fiduciary responsibilities.
  • Able to interact and communicate effectively with other team members.
  • Able to work independently.
  • Able to analyze data and improve processes.
  • Ability to Multi-task
  • Commitment to high standard, excellence to ensure “Best in Class” performance.

 

Experience and Education:

  • Bachelor’s degree in Accounting/Finance and one (1) year plus experience is required. Candidate may substitute an Associate’s degree and two (2) plus years of relevant experience.
  • Strong analytical and organizational skills
  • Knowledge of Microsoft Office, including Excel and Word; experience with accounting software is preferred.
  • Knowledge of Microsoft Great Plaines (GP) a plus.

 

Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must be able to work late nights when needed to complete job tasks in a timely manner, especially at month end close and during audits.

Systems Operator

Location:

 

Summary:

Responsible for the initiation, monitoring, and completion of system tasks on the IBM iSeries including reports, jobs, and file transfers. Participate in the testing of new programs and procedures as related to the IBM iSeries. Monitor automation processing and reports any system malfunctions. Performs initial trouble analysis and corrects operating problems based on complexity and job level or suggest corrective procedures to senior level.

 

Tasks:

  • Initiate reports on a daily / weekly / monthly basis by the date and time said reports are due.
  • Assist users to diagnose and solve data communication problems.
  • Perform payment postings, including manual posting as needed by the ED department.
  • Perform all requested file transfers between FMS / i3 and FMS / i3 clients and vendors.
  • Process inbound and outbound FMS, i3, client, and vendor files.
  • Load placement files when received.
  • Participation in the testing of new programs and procedures.
  • Submits job requests based on appropriate computer schedule.
  • IBM AS/400, ISeries, and Datacenter experience required/monitoring
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook.

 

Education and Experience:

  • Associates degree and one (1) year experience in the following aptitudes (Candidate may substitute two (2) plus years experience):
    • Operating in an IBM AS/400 or IBM iSeries environment
    • Technical experience with personal computing architectures and Microsoft Windows
    • Call center dialing technologies and methods.

 


Openings at FMS


 

Default Resolution Specialist - Private

Location: Buffalo Grove, IL

 

Summary:

Default Resolution Specialists (DRSs) are responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skiptracing sources (i.e. internet) in order to resolve their obligations using various voluntary and non-voluntary client programs. In addition, they will perform the following activities on all client accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to all Client SOW standards; iii) skiptrace to locate borrowers; and iv) update records and document resolution activity on FMS’ INTELEC Resolution System.

 

Tasks:

  • Attain all Key Performance Indicators (KPI’s) and monthly performance goals as determined by Management.
  • Adhere to work schedule as outlined by the Default Resolution Unit Manager (DRUM).
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook.
  • Contact borrowers by telephone to negotiate payment in full or best qualifying program to resolve delinquent accounts.
  • Locate and notify borrowers of delinquent student loan accounts by mail or telephone.
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts.
  • Perform various administrative functions for assigned accounts such as the recording of address changes and contact numbers.
  • Strive for zero (0) complaints and/or lawsuits.
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the 3rd party collection industry.
  • Adhere to all client SOW standards and all FMS’ guidelines and policies.
  • Perform other duties as assigned by the Default Resolution Unit Manager.

 

Attributes:

  • Able to interact and communicate effectively with borrowers and 3rd parties in a professional manner.
  • Able to solve complex problems and provide solutions in communicating with borrowers.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to work in a team environment.

 

Experience and Education:

  • Associate’s degree and one (1) year experience required. In lieu of the higher education requirement candidate may substitute two (2) years experience working in a Call Center, Sales, Retail, Customer Service, and/or Accounts Receivables capacity.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of 2 late nights per week and 2 Saturdays per month. DRSs may work other schedule requirements based upon the need of the department or may change based on management’s discretion.

Default Resolution Specialist - Government Services

Location:  Rolling Meadows, IL

 

Summary:

Default Resolution Specialists (DRS) are responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skiptracing sources (i.e. internet) in order to resolve their obligations using various programs available under the U.S. Department of Education Contract. In addition, they will perform the following activities on all ED accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to the U.S. Department of Education Contract; iii) skiptrace to locate borrowers; and iv) update records and document activity on FMS’ INTELEC Collection System.

 


Tasks:

  • Attain all Key Performance Indicators (KPI’s) and monthly performance goals (i.e. Frontline fees and Rehabilitation Setups & Dollars) as determined by Management.
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook.
  • Contact borrowers by telephone to negotiate payment in full or best qualifying program to resolve delinquent accounts with the U.S Department of Education contract.
  • Strive for zero (0) complaints and/or lawsuits.
  • Locate and notify borrowers of delinquent student loan accounts by mail or telephone.
  • Record and update account activity including borrowers’ financial status, demographics, and collection efforts associated with resolving their accounts.
  • Perform various administrative functions for assigned accounts including the recording of address changes and purging of deceased borrower records.
  • Provide quality customer service to minimize complaints and exposure to legal actions.
  • Adhere to the FDCPA, Privacy Act, and all federal and state laws governing the industry and the U.S. Department of Education Collection Contract.
  • Adhere to the U.S. Department of Education Statement of Work and all FMS’ guidelines and policies.
  • Perform other duties as assigned by the Default Resolution Unit Manager.

 


Attributes:

  • Able to interact and communicate effectively with borrowers and 3rd parties in a professional manner.
  • Able to solve complex problems and provide solutions in communicating with borrowers.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to work in a team environment.

 


Experience and Education:

  • Associates degree and one (1) year of experience required. Candidate may substitute two (2) years of relevant experience either in 3rd party account receivables, sales or customer service in a call center environment.

 


Physical Work Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of 2 late nights per week and 2 Saturdays per month. DRSs may work other schedule requirements based upon the need of the department or may change based on management’s discretion.

Default Resolution Unit Manager - Private

Location:  Buffalo Grove, IL

 

Summary:  

The Default Resolution Unit Manager (DRUM) shall be responsible for the overall development and training of 10-15 Default Resolution Specialists (DRS) within the team. Moreover, DRUM shall be responsible for ensuring that monthly goals and compliance standards are achieved through the monitoring of his/her employee activities. Lastly, DRUMs shall maintain expert knowledge of all Client SOW requirements, collection processes and work flows and compliance areas that regulate the day-to-day collection activities.

 

Tasks:

  • Manage staff and prepare weekly work schedules.
  • Perform detailed one-on-one training with new and existing staff members.
  • Conduct a high volume of phone monitors/account audits and provide feedback and training to staff members.
  • Analyze various productivity reports and interpret results into necessary training
  • Attend weekly meetings.
  • Conduct staff meetings when necessary.
  • Ensure that all compliance areas are adhered to including Client SOW standards, laws and regulations, and FMS’ standard operating procedures.
  • Monitor key performance indicators of daily/weekly productivity reports
  • Monitor collector performance.
  • Perform switch/complaint calls.
  • Monitor and coaching phone calls.
  • Daily review of the following: Program Settlement Accounts, team NSF’s and credit card declines.
  • Maintain expert knowledge of skip tracing.
  • Maintain expert knowledge of Client SOW standards.
  • Provide team projections.
  • Performs other duties as assigned by management.

 

Attributes:

  • Able to interact and communicate effectively with other team members in a professional manner.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to use discretion on confidential matters.
  • Able to analyze and interpret various client ranking and individual production reports in order to assist in developing “best practices” within the division.

 

Experience and Education:

  • A minimum of 2 years of management experience in the accounts receivable industry, student loan receivables preferred.
  • Expert knowledge of all laws and regulations regulating 3rd party collections including but not limited to the FDCPA, State Laws and Privacy Act highly preferred.
  • Bachelor’s degree and one (1) year management experience required. Candidate may substitute an Associate’s degree and two (2) plus years of management experience in 3rd party collection or supervisory experience in a call center/customer service environment.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work at least two (2) late nights per week and two (2) Saturdays per month

Default Resolution Manager - Private

Location:  Buffalo Grove, IL

 

Summary:

Default Resolution Managers (DRMs) are responsible for ensuring the monthly goals and compliance areas that regulate the day-to-day resolution activities of 2-3 resolution teams are consistently attained. In addition, DRMs are responsible for the overall development of their Default Resolution Unit Managers (DRUMs). They monitor the productivity of the resolution floor and create and implement monthly game plans to improve performance where necessary.

 

Tasks:

  • Meet assigned team resolution goal as prescribed by the Director of Operations.
  • Adhere to work schedule as outlined by the Director of Operations.
  • Adhere to FMS’ Attendance Policy as outlined in the Employee Handbook. Assist in determining staffing requirements, interview potential candidates, and train new hires.
  • Develop and train all DRUMs while monitoring the production of all resolution teams.
  • Ensure that staff members adhere to all Federal and State laws including the Privacy Act and FDCPA. The goal of the DRM is to strive for zero (0) complaints and/or lawsuits through the handling of potential complaint calls of 3rd parties and/or borrowers.
  • Review all audits and Corrective Action Forms (CAFS) of staff members generated by FMS’ Audit and Compliance Department.
  • Provide team projections to the Sr. Manager/Director.
  • Analyze various productivity reports including dialer reports to provide staff direction.
  • Review client performance reports and FMS’ internal production reports in order to determine areas of opportunity that impact FMS’ client rankings.
  • Assist in establishing and implementing departmental policies, goals, and standard operating procedures.
  • Ensure that all compliance areas are adhered to including Client SOW’ standards, laws and regulations, and FMS’ standard operating procedures.
  • Conduct and attend weekly staff and management meetings.
  • Prepare for and attend client meetings along with the Director of Operations.

 

Attributes:

  • Able to interact and communicate effectively with other team members in a professional manner.
  • Able to work independently and handle multiple tasks while maintaining personal work standards.
  • Able to analyze various client ranking and production reports and interpret results in order to assist in developing “best practices” within the division.

 

Experience and Education:

  • A minimum of three (3) years of operational management experience in the accounts receivable industry, student loan receivables preferred.
  • Expert knowledge of all laws and regulations regulating 3rd party collections including but not limited to the FDCPA, State Laws, and Privacy Act.
  • Experience in analyzing and interpreting data on a wide-scale in order to establish operational and collection standards.
  • Proficient in Collection Systems including Dialer Applications.
  • Bachelor’s degree and two (2) years management experience required. Candidate may substitute three (3) plus years of management experience in 3rd party collections or management experience in a call center/customer service environment.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work at least two (2) late nights per week and two (2) Saturdays per month.
  • May require travel to client meetings.

 


Openings at i3


 

Student Loan Counselor

Location:  Rolling Meadows, IL

 

Summary:

The i3 Group Student Loan Counselor (SLC) provides quality customer service for student borrowers in helping them understand their rights and responsibilities as it relates to the management of their student loans. In addition, Student Loan Counselors shall initiate conference calls to servicers and lenders to resolve legitimate repayment options for student borrowers. Ultimately, Student Loan Counselors are evaluated on their ability to attain monthly minimum cure expectations & provide best in class quality customer service.

 

Tasks:

  • Meet monthly individual cure goals.
  • Adhere to work schedule as outlined by the Unit Manager.
  • Adhere to FMS/i3 Attendance Policy as outlined in the Employee Handbook.
  • Confer with student borrowers by telephone advising them of options available in handling their student loans.
  • Locate student borrowers and update accounts as needed with current demographic and personal information including address updates and contact information.
  • Initiate conference calls to servicers and lenders to resolve legitimate repayment options for the student borrowers.
  • Strive for zero (0) complaints and/or lawsuits.
  • Maintain consistent production while providing quality customer service care.
  • Follow work standards to meet and exceed Key Performance Indicators.
  • Ensure compliance of Federal and State laws, FMS/ i3 policies and procedures and client SOW.
  • Performs other duties as directed by the i3 Group Unit Manager.

 

Experience and Education:

  • Associate’s degree or higher and a minimum of one (1) year experience required.

 

Physical Requirements:

  • Working conditions are normal for an office environment.
  • Must work a minimum of 40 hours per week consisting of two (2) evening shifts (11:00am-8:00pm) and one (1) Saturday per month (7:00am-11:00am). 

 


Openings at Loanlook


 


 

If an interview is scheduled, you will need to present the following items upon arrival:  1)  Government issued ID (Driver’s license or State ID); and 2)  Current Resume.

 

Contact our Recruiting Department

If you are interested in applying for a position at CEANNATE Corp or any of its subsidiary companies, but don't see an applicable job posting above, please submit your current resume along with a cover letter (.pdf, .doc, and .docx formats are acceptable) to the Recruiting Department at recruiting@ceannate.com where we will attempt to match your skills to open positions within the company.

 

 

CEANNATE Corp and its Subsidiaries are Equal Opportunity/Affirmative Action Employers.